Branda_Brumaire_Resume
Branda Brumaire
761 East 108th St., Apt. 1A
Brooklyn, NY 11236
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Education
Kingsborough Community College, Brooklyn, NY
Associate of Arts in Liberal Arts, June 2018
Campus Activities
Campus Activity Board
Customer Experience Management (CXM) Academy
Experience
Campus Activity Board (CAB), Kingsborough Community College June 2017-June 2018
Chair and Vice Chair
Communicated with Office of Student Life to coordinate event strategies and marketing plans
Responsible for keeping CAB members informed on event progress and updates through the year
Helped resolve problems amongst team members as they arose and dealt with ongoing conflicts
Facilitated weekly meetings with CAB members and new students for outreach and new events
Managed budgets of up to $50,000 for large-scale events on campus and student club transfers
Served as primary contact and mediator for all vendors and liaison for space acquisitions
National Grid, Brooklyn, NY August 2017-April 2018
CXM Academy Customer Service Representative
Completed training in Davox and Cris software
Managed to de-escalate highly upset customers, resolve conflicts and challenging situations regarding billing and payment plans
Worked with co-workers and supervisor to assist in new hire training
Processed customer payments and issued billing statements while listening attentively to customer concerns
Community Service
Board of Elections, Brooklyn, NY September 2017-Present
Election Day Poll Worker
Issue ballots to registered voters
Set up and break down the poll site before voters arrive and after the last voter has left
Help with any voting-related questions that voters may have during elections
Skills
Able to operate well under pressure and great at multitasking
Great at managing projects and experience working with diverse groups of people
Good knowledge of high-quality customer service as well as an active listener
Keen to learning and developing new skills and highly outgoing
Branda Brumaire
761 East 108th St., Apt. 1A
Brooklyn, NY 11236
------------
B------------
Education
Kingsborough Community College, Brooklyn, NY
Associate of Arts in Liberal Arts, June 2018
Campus Activities
Campus Activity Board
Customer Experience Management (CXM) Academy
Experience
Campus Activity Board (CAB), Kingsborough Community College June 2017-June 2018
Chair and Vice Chair
Communicated with Office of Student Life to coordinate event strategies and marketing plans
Responsible for keeping CAB members informed on event progress and updates through the year
Helped resolve problems amongst team members as they arose and dealt with ongoing conflicts
Facilitated weekly meetings with CAB members and new students for outreach and new events
Managed budgets of up to $50,000 for large-scale events on campus and student club transfers
Served as primary contact and mediator for all vendors and liaison for space acquisitions
National Grid, Brooklyn, NY August 2017-April 2018
CXM Academy Customer Service Representative
Completed training in Davox and Cris software
Managed to de-escalate highly upset customers, resolve conflicts and challenging situations regarding billing and payment plans
Worked with co-workers and supervisor to assist in new hire training
Processed customer payments and issued billing statements while listening attentively to customer concerns
Community Service
Board of Elections, Brooklyn, NY September 2017-Present
Election Day Poll Worker
Issue ballots to registered voters
Set up and break down the poll site before voters arrive and after the last voter has left
Help with any voting-related questions that voters may have during elections
Skills
Able to operate well under pressure and great at multitasking
Great at managing projects and experience working with diverse groups of people
Good knowledge of high-quality customer service as well as an active listener
Keen to learning and developing new skills and highly outgoing