Brand Advisor/Social Media Consultant
• Works collaboratively on managing a brand in marketing campaigns both on and off social media
• Able to coordinate effectively with a team in diverse community settings
• Displays expert knowledge in Instagram, Twitter, Snapchat, and other social media platforms
• Utilizes analytics to market toward a specific demographic and gather customer feedback and interaction
• Applies different strategies and approaches to understanding problems and identifying practical steps to implement solutions
Work Experience
Brand Advisor 2014 – Current
Delta Air Lines
o Publish content both internally and on Twitter
o Coordinate sales and service activity with marketing campaigns
o Remain current in marketing trends and campaigns
o Communicate awareness of trends on social media
o Work closely with clients and business accounts to ensure loyalty
o Resolve customer issues before the brand is tarnished
o Provide supervisory assistance to various teams within the company
Customer Service Associate 2013 – 2014
Kohl’s Department Store
o Establish marketing techniques for target audience to optimize sales
o Ensure customer satisfaction by being courteous and knowledgeable
Administrative Assistant 2012 – 2013
Shocco Springs Conference Center
o Assist in operational tasks for management
o Welcome visitors by greeting them, in person and on the telephone
B.A. Communication and Conflict
University of Central Florida
Orlando, FL
2019
Social Marketing Certification
Hootsuite
2019
• Works collaboratively on managing a brand in marketing campaigns both on and off social media
• Able to coordinate effectively with a team in diverse community settings
• Displays expert knowledge in Instagram, Twitter, Snapchat, and other social media platforms
• Utilizes analytics to market toward a specific demographic and gather customer feedback and interaction
• Applies different strategies and approaches to understanding problems and identifying practical steps to implement solutions
Work Experience
Brand Advisor 2014 – Current
Delta Air Lines
o Publish content both internally and on Twitter
o Coordinate sales and service activity with marketing campaigns
o Remain current in marketing trends and campaigns
o Communicate awareness of trends on social media
o Work closely with clients and business accounts to ensure loyalty
o Resolve customer issues before the brand is tarnished
o Provide supervisory assistance to various teams within the company
Customer Service Associate 2013 – 2014
Kohl’s Department Store
o Establish marketing techniques for target audience to optimize sales
o Ensure customer satisfaction by being courteous and knowledgeable
Administrative Assistant 2012 – 2013
Shocco Springs Conference Center
o Assist in operational tasks for management
o Welcome visitors by greeting them, in person and on the telephone
B.A. Communication and Conflict
University of Central Florida
Orlando, FL
2019
Social Marketing Certification
Hootsuite
2019