BONNIE HALL - Luxury Hospitality | Sales | Travel
BONNIE HALL - Luxury Hospitality | Sales | Travel

Professional Summary

Experienced, passionate, results-driven professional offering more than 20 years in the hospitality/gaming industry, as well as in-depth knowledge for developing clientele loyalty by providing the ultimate in �guest experience� within a luxury hotel, resort and casino.

Highlight of Skills & Abilities

In a leadership role, managed all training facets for Team Members by conducting training classes and culture initiatives to diverse audiences. Re-designed and developed training programs, during a Casino/Hotel take-over, to create a smooth, organizational transition to further the development of the company. Facilitated training courses that dealt with Corporate Policies and Service Standards, such as (list not all inclusive):
� Code of Business Conduct & Ethics � Safety Compliance Rules
� Team Member Gambling Policy � Minors in Gaming & Liquor Areas
� No Harassment Policy � NPWF Act Policy
� FMLA/LOA Policies & Procedures � Confidentiality & Social Media Policies
� Security & Surveillance Related Policy � Technology & Internet Usage

Managed and expedited Team Member Events, Classes and Award Recognition Programs for 2800+ employees. Facilitate programs for Leadership & Performance skills development, Job Coaching, Guest Service Training, Time Management, Team Building Techniques, etc.

? Engage Timeshare Owners to upgrade their ownership benefits and close sales.
? Casino Host/Player Development � High-end player relations. Proactively marketed and built strong relationships with players. Evaluated comps to be issued based on theoretical play assessment for Tables and Slots.
? Assisted guests with restaurant, show, retail, spa, transportation, along with strong sales of tours and/or attractions.
? Excellent communicative skills via print, verbal and social media forms.
? Ability to motivate, mentor and train staff; focus attention to details; and follow budgetary g uidelines.
? Forbes 5 Star Certified for Luxury Level Guest S ervices.
? Lead Aesthetician at Luxury Spa � supervised a team of 15 Aestheticians; handled a ll operational details and staff training to achieve retail sales goals and client retention.
? Oversaw and managed all aspects of business. F&B training a staff of 52 employees, chefs, servers, bussers, bartenders, host/cashiers, kitchen workers & public area crew.

Technical Business Application Proficiencies

� LMS �CMS �Digital Signage �JD Edwards �Opera �Spa Soft �Go Concierge �V------------
� EBG Shows & Tours �Archtics �Outlook �Microsoft Word �Power Point �Excel
� Publisher �Adobe Applications �HotSos �Open Table

Luxury Resort Experience

Las Vegas 2009 - Current

*09/2019 - Current - Timeshare Sales - Grandview Las Vegas
*04/2016 - 09/2019 H. R. Specialist/Facilitator & Admin. Asst. to Dir. of Human Resources PALMS Casino | Resort | Spa (Station Casinos Property)
*2011 to 2015 - Concierge � Caesars Entertainment
*2010 to 2011 - Concierge � The Signature at MGM Grand
*2009 to 2010 � Lead Aesthetician � Eleven Spa

*Wildwood, NJ � 1998 to 2007 � Business Investors & Restoration Specialists.
*Atlantic City, NJ - 1988 to 1997 - Casino Host - Bally�s Park Place Hotel and Casino. Casino Host, Player Development � Trump Taj Mahal.

Education & Certifications

>TSA Time Share Licensing 2019
>The International School of Hospitality - Certified Guest Service Professional / Dec. 2014
>Member of the Southern Nevada Hotel Concierge Association 2010 � 2015
>Euphoria Institute of Beauty, Arts & Sciences � Graduated Advanced Aesthetics
>Graduated Pennsauken High School, Pennsauken, NJ