Bonita Johnson
BONITA JOHNSON
104 St. Martins Way, Apollo Beach, FL 33572
------------ (Home)------------ (Cell)------------
EXECUTIVE ADMINISTRATIVE ASSISTANT
Resourceful – Trusted Confidante – Client-Focused
Highly motivated, results-driven executive level Administrative Assistant with strong leadership abilities. Impeccable customer service record, exceptional organizational capabilities, multi-tasking, team building and project implementation experience. Excellent verbal and written communication skills, adept at working both independently and as a team player. Recognized for discretion and diplomacy and maintaining confidentiality.
Professional Experience
DiMare Ruskin, Inc.
Packing House Part-time April 2020 – Present
• Sorting pink, green, and bruised tomatoes on an assembly line getting them ready for packaging, distribution and delivery.
Department of Labor
Administrative Specialist III, Baltimore, MD May 2019 – January 2020
• Worked directly with Mechanical Licensing Boards; HVAC, Plumbing, Master Electricians, Stationary Engineers, Elevator Safety Review, and Locksmith Program.
• Coordinated monthly complaint meetings to address open/pending complaints with the Board Chairman, Attorney General and the Executive Director.
• Prepared and finalized agenda and monthly board meeting minutes. Conducted independent analysis of operations, procedures, and software systems. Implemented recommendations for improvements.
• Handled board requests for licensees’ disciplinary actions, approvals and denials for opened complaints.
• Designed excel tracking system for all mechanical board complaints to assist in department work-flow process.
• Exercised independent judgment decisions, on mechanical board complaints. Followed through the entire complaint process with the boards, sent correspondence via letters or emails to Board Delegates, upper management, complainants and respondents.
• Collaborated with management; production manuals, gathering statistical data for monthly/fiscal year end reports to enhance daily work productivity.
• Reviewed new applications to ensure all information is correct and the required documentation is attached in order to take the exam. Assisted walk-in licensees with applications and renewals. If they didn’t have access to a computer, I assisted them on a work station computer.
• Addressed incoming calls with licensing needs and complaints.
Department of Labor, Licensing and Regulation (DLLR)
Office Processing Clerk II, Baltimore, MD February 2018– May 2019
• Worked hands on with 27 Boards for the Occupational and Professional Licensing Divisions.
• Answered incoming license inquiries. Redesigned the process and tracking system for returned checks.
• Assisted applicants and licensees for all Boards of (O & P) Licensing regarding applications or status of pending licenses.
• Provided support for applicants with online payments and resetting passwords.
• Opened incoming mail and distributed it, daily. Reviewed applications, renewals, and verified payments.
• Prepared the Boards daily check deposits. Compiled deposit reports for each Board to review, and sign off, to promptly process deposits. Verified electronic banking transmissions from bank for manual deposits.
• Looked up contractors/licensees’ for homeowners/consumers to ensure that licensee has the appropriate license to work in his or her field, that their insured and/or bonded and checked complaint status.
Freelance Photographer Part-time 2017 – Present
Self-motivated photographer, who creates visual imagery. Capturing high-quality photographs for weddings, lifestyle portraits, sporting events, and Real Estate Ads/flyers, for all scenarios. My forte is hand colored Black and-White photographs.
VIP Rentals, LLC Pikesville, MD
Office Manager/Rental Leasing Agent July 2015 - August 2017
• Office Manager, overseen time sheets and rental agent’s showings.
• Ordered supplies, delivered flyers and created brochures to the different Section 8 housing facilities.
• Updated calendars, coordinated travel expense reports.
• Paid invoices and check requests. Facilitated and generated PowerPoint presentations and reports for leadership meetings.
• Met with city and county inspectors to ensure the property was up to code and the work was done correctly by licensed contractors.
• Designed tenant spreadsheet report when property was toured. Created and maintained a tenant placement report when rented.
• Qualified market clients and voucher holders through the Section 8 Housing Programs for rental properties. Performed extensive criminal background checks and credit report history.
• Assisted potential clients with application process. Collected security deposits and rental payments.
• Filed for Eviction for non-payment of rent, in small claims court.
• Scheduled walk through appointments with tenants and reported back to the landlords with findings of outstanding repair issues. Followed up to make sure the work performed.
• Took pictures of current rental properties, uploaded them onto a visual tour website. Created brochures and flyers.
Greenwood Recovery Inc., Baltimore, MD
Administrative Compliance Specialist February 2010 – June 2015
• Answered phone inquiries, and scheduled appointments.
• Assisted customers with funds needed to obtain vehicles out of repossession.
• Received cash payments from customers and made daily deposits.
• Emailed clients diurnal updates on their vehicles that were out for repossession.
• Skip traced each vehicle for a location, and notified repossession agent to secure the car.
F. Paul Galeone Photography, Inc., Timonium, MD
Photographer September 2006 – January 2010
• Inspected proofs and identified prints that were retouched or reprinted and delivered the finished photographs to clients.
• Provided photographic services for school portraits, class group photos and sporting events.
• Created individual novelty items; sport photo cards, buttons, key chains, puzzles and mugs.
• Inspected proofs and identified prints that were retouched or reprinted and delivered the finished photographs to clients.
Resource Real Estate, Owings Mills, MD
Title Processor/Pre-Settlement and Post Closer August 2003 – August 2006
• Interacted and worked with lenders, creditors and recording offices to attain real estate related information for title binder.
• Processed documents in alliance with company standards. Created HUD settlement sheets, per lenders instructions.
• Obtained loan and judgment payoffs. Finalized documents for each closing package. Prepared title binders, deeds, and release of mortgages. Verified taxes were paid and prorated accordingly.
• Answered client’s questions regarding the HUD sheets, in accordance with companies set policies. Printed checks for closing, along with completed loan package for Settlement Agent.
• Disbursed monies when funded. Mailed payoffs and other checks as required. Mailed final title policies to client.
Triple Crown Corporation, Harrisburg, PA
Administrative Assistant/Settlement Agent/Photographer May 1991 – July 2003
• Worked directly with President and Vice President of Construction. Collected monies for land acquisitions. Attended new home settlements on behalf of the owners.
• Obtained legal surveys and plot plans from our Engineer for subdivision developments. Obtained perk tests when needed.
• Notarized and obtained approval for HUD blueprints through the Department of Labor & Industries and DER. Distributed prints to utility companies.
• Handled company’s real estate property, county and school taxes.
• Prepared legal documents; sales contracts, deeds, mortgages, release of mortgages, judgments, uniform commercial codes forms (UCC), home warranties, release of liens and tenant leases.
• Filed documents at courthouse and retrieved them once recorded.
• Maintained relationships with township officials and attended township meetings.
• Setup homeowners’ association covenants, bylaws and collected dues. Conducted and prepared minutes for HOA meetings. Prepared documents to turn over the association once 70% sold to the homeowners.
• Handled homeowner concerns and repairs that fell under the builder’s homeowner’s warranty. Created job repair tickets. Followed through with subcontractors to make sure repairs were completed. Called homeowner to insure that repairs were satisfactory. Mailed homeowner a survey, for the overall performance.
• Investigated with the V.P of Construction, complaints for unsatisfactory work. Mediated between homeowners and subcontractors, for a positive end resolution.
• Conducted tenant move-in and move-outs on rental properties and commercial properties. Purchased furnishing and decorated model homes. Planned grand openings and open houses. Met with caterers. Photographed interiors and exteriors of all model homes for the Sunday Patriot News in the Real Estate Section.
• Company Photographer took photos of Grand Openings, portraits for press releases, billboards, and company events.
EDUCATION AND ACCOMPLISHMENTS
Coordinated and maintained exhibition booth on behalf of Maryland Home Improvement Commission, at Maryland Home & Garden Show in March 2019
Certificate for completing a course in “Dealing with Difficult People” in 2014
Harrisburg Area Community College, Harrisburg, PA - 2000 received an Associate’s Degree in Visual Arts Photography
Competed in Honors Art Show for 1999 and 2000
Five years experience in Professional Studio and Four years in darkroom. Developed and printed black-and-film
Received thirteen Pyramid Awards from National Homebuilders Association of Pennsylvania for my marketing slide presentations 1996 – 2003
Pennsylvania Notary Public for thirteen years
COMPUTER SKILLS
Microsoft Word, Excel, PowerPoint and Outlook, Adobe Photoshop, PageMaker, and Title Express.
BONITA JOHNSON
104 St. Martins Way, Apollo Beach, FL 33572
------------ (Home)------------ (Cell)------------
EXECUTIVE ADMINISTRATIVE ASSISTANT
Resourceful – Trusted Confidante – Client-Focused
Highly motivated, results-driven executive level Administrative Assistant with strong leadership abilities. Impeccable customer service record, exceptional organizational capabilities, multi-tasking, team building and project implementation experience. Excellent verbal and written communication skills, adept at working both independently and as a team player. Recognized for discretion and diplomacy and maintaining confidentiality.
Professional Experience
DiMare Ruskin, Inc.
Packing House Part-time April 2020 – Present
• Sorting pink, green, and bruised tomatoes on an assembly line getting them ready for packaging, distribution and delivery.
Department of Labor
Administrative Specialist III, Baltimore, MD May 2019 – January 2020
• Worked directly with Mechanical Licensing Boards; HVAC, Plumbing, Master Electricians, Stationary Engineers, Elevator Safety Review, and Locksmith Program.
• Coordinated monthly complaint meetings to address open/pending complaints with the Board Chairman, Attorney General and the Executive Director.
• Prepared and finalized agenda and monthly board meeting minutes. Conducted independent analysis of operations, procedures, and software systems. Implemented recommendations for improvements.
• Handled board requests for licensees’ disciplinary actions, approvals and denials for opened complaints.
• Designed excel tracking system for all mechanical board complaints to assist in department work-flow process.
• Exercised independent judgment decisions, on mechanical board complaints. Followed through the entire complaint process with the boards, sent correspondence via letters or emails to Board Delegates, upper management, complainants and respondents.
• Collaborated with management; production manuals, gathering statistical data for monthly/fiscal year end reports to enhance daily work productivity.
• Reviewed new applications to ensure all information is correct and the required documentation is attached in order to take the exam. Assisted walk-in licensees with applications and renewals. If they didn’t have access to a computer, I assisted them on a work station computer.
• Addressed incoming calls with licensing needs and complaints.
Department of Labor, Licensing and Regulation (DLLR)
Office Processing Clerk II, Baltimore, MD February 2018– May 2019
• Worked hands on with 27 Boards for the Occupational and Professional Licensing Divisions.
• Answered incoming license inquiries. Redesigned the process and tracking system for returned checks.
• Assisted applicants and licensees for all Boards of (O & P) Licensing regarding applications or status of pending licenses.
• Provided support for applicants with online payments and resetting passwords.
• Opened incoming mail and distributed it, daily. Reviewed applications, renewals, and verified payments.
• Prepared the Boards daily check deposits. Compiled deposit reports for each Board to review, and sign off, to promptly process deposits. Verified electronic banking transmissions from bank for manual deposits.
• Looked up contractors/licensees’ for homeowners/consumers to ensure that licensee has the appropriate license to work in his or her field, that their insured and/or bonded and checked complaint status.
Freelance Photographer Part-time 2017 – Present
Self-motivated photographer, who creates visual imagery. Capturing high-quality photographs for weddings, lifestyle portraits, sporting events, and Real Estate Ads/flyers, for all scenarios. My forte is hand colored Black and-White photographs.
VIP Rentals, LLC Pikesville, MD
Office Manager/Rental Leasing Agent July 2015 - August 2017
• Office Manager, overseen time sheets and rental agent’s showings.
• Ordered supplies, delivered flyers and created brochures to the different Section 8 housing facilities.
• Updated calendars, coordinated travel expense reports.
• Paid invoices and check requests. Facilitated and generated PowerPoint presentations and reports for leadership meetings.
• Met with city and county inspectors to ensure the property was up to code and the work was done correctly by licensed contractors.
• Designed tenant spreadsheet report when property was toured. Created and maintained a tenant placement report when rented.
• Qualified market clients and voucher holders through the Section 8 Housing Programs for rental properties. Performed extensive criminal background checks and credit report history.
• Assisted potential clients with application process. Collected security deposits and rental payments.
• Filed for Eviction for non-payment of rent, in small claims court.
• Scheduled walk through appointments with tenants and reported back to the landlords with findings of outstanding repair issues. Followed up to make sure the work performed.
• Took pictures of current rental properties, uploaded them onto a visual tour website. Created brochures and flyers.
Greenwood Recovery Inc., Baltimore, MD
Administrative Compliance Specialist February 2010 – June 2015
• Answered phone inquiries, and scheduled appointments.
• Assisted customers with funds needed to obtain vehicles out of repossession.
• Received cash payments from customers and made daily deposits.
• Emailed clients diurnal updates on their vehicles that were out for repossession.
• Skip traced each vehicle for a location, and notified repossession agent to secure the car.
F. Paul Galeone Photography, Inc., Timonium, MD
Photographer September 2006 – January 2010
• Inspected proofs and identified prints that were retouched or reprinted and delivered the finished photographs to clients.
• Provided photographic services for school portraits, class group photos and sporting events.
• Created individual novelty items; sport photo cards, buttons, key chains, puzzles and mugs.
• Inspected proofs and identified prints that were retouched or reprinted and delivered the finished photographs to clients.
Resource Real Estate, Owings Mills, MD
Title Processor/Pre-Settlement and Post Closer August 2003 – August 2006
• Interacted and worked with lenders, creditors and recording offices to attain real estate related information for title binder.
• Processed documents in alliance with company standards. Created HUD settlement sheets, per lenders instructions.
• Obtained loan and judgment payoffs. Finalized documents for each closing package. Prepared title binders, deeds, and release of mortgages. Verified taxes were paid and prorated accordingly.
• Answered client’s questions regarding the HUD sheets, in accordance with companies set policies. Printed checks for closing, along with completed loan package for Settlement Agent.
• Disbursed monies when funded. Mailed payoffs and other checks as required. Mailed final title policies to client.
Triple Crown Corporation, Harrisburg, PA
Administrative Assistant/Settlement Agent/Photographer May 1991 – July 2003
• Worked directly with President and Vice President of Construction. Collected monies for land acquisitions. Attended new home settlements on behalf of the owners.
• Obtained legal surveys and plot plans from our Engineer for subdivision developments. Obtained perk tests when needed.
• Notarized and obtained approval for HUD blueprints through the Department of Labor & Industries and DER. Distributed prints to utility companies.
• Handled company’s real estate property, county and school taxes.
• Prepared legal documents; sales contracts, deeds, mortgages, release of mortgages, judgments, uniform commercial codes forms (UCC), home warranties, release of liens and tenant leases.
• Filed documents at courthouse and retrieved them once recorded.
• Maintained relationships with township officials and attended township meetings.
• Setup homeowners’ association covenants, bylaws and collected dues. Conducted and prepared minutes for HOA meetings. Prepared documents to turn over the association once 70% sold to the homeowners.
• Handled homeowner concerns and repairs that fell under the builder’s homeowner’s warranty. Created job repair tickets. Followed through with subcontractors to make sure repairs were completed. Called homeowner to insure that repairs were satisfactory. Mailed homeowner a survey, for the overall performance.
• Investigated with the V.P of Construction, complaints for unsatisfactory work. Mediated between homeowners and subcontractors, for a positive end resolution.
• Conducted tenant move-in and move-outs on rental properties and commercial properties. Purchased furnishing and decorated model homes. Planned grand openings and open houses. Met with caterers. Photographed interiors and exteriors of all model homes for the Sunday Patriot News in the Real Estate Section.
• Company Photographer took photos of Grand Openings, portraits for press releases, billboards, and company events.
EDUCATION AND ACCOMPLISHMENTS
Coordinated and maintained exhibition booth on behalf of Maryland Home Improvement Commission, at Maryland Home & Garden Show in March 2019
Certificate for completing a course in “Dealing with Difficult People” in 2014
Harrisburg Area Community College, Harrisburg, PA - 2000 received an Associate’s Degree in Visual Arts Photography
Competed in Honors Art Show for 1999 and 2000
Five years experience in Professional Studio and Four years in darkroom. Developed and printed black-and-film
Received thirteen Pyramid Awards from National Homebuilders Association of Pennsylvania for my marketing slide presentations 1996 – 2003
Pennsylvania Notary Public for thirteen years
COMPUTER SKILLS
Microsoft Word, Excel, PowerPoint and Outlook, Adobe Photoshop, PageMaker, and Title Express.