Bobbi Resume
EDUCATION
Milwaukee Area Technical College -Computer Network Administrator - Present
Montessori International Baccalaureate High School Milwaukee- Milwaukee, WI 2011
WORK EXPERIENCE
KNUCKLEHEADS AND FREEDOM –Sales Representative—Riverwest,WI – August 2018-Currently
• Handled cash, checks, and credit card transactions.
• Proactively acknowledged, greeted and assisted customers in the store.
• Provided accurate product information.
INCHECK INCORPORATED – Verification Services Specialist – Wauwatosa, WI – September 2017 to January 2019
• Placed outbound calls to various sources to complete employment and/or education verifications, and professional reference checks.
• Answered incoming calls from verification sources to complete verifications in a timely manner.
• Encrypted personal identifying information.
• Completed data entry daily and met metrics proficiency.
• Responsible for tracking and managing verification request through to completion.
• Frequently& routinely communicated with client contacts to ensure quality and timely completion of reports.
• Sent fax and mail requests, utilizing In Check’s technology and resources, to verification sources.
• Utilized online verification sources, as needed.
• Identified and resolved discrepancies found during the order completion process per client specific protocol
• Inspected assigned reports for completeness and grammatical correctness.
• Prepared routine reports and communicate with client upon successful completion of reports, as needed
• Completed special projects, as assigned.
FED EX- Package Handler- Menomonee Falls, WI- March 2017 to August 2017
• Precisely sorted packages while using machines that ensured the goods to loading docks.
• Assisted with the unloading trucks and displayed effective teamwork with other employees.
• Ensured the safe and successful transfer of goods and packages to their intended destination.
CAPTEL- Customer Service Call Center Representative - Milwaukee, WI - April 2016 to March 2017
• Accepted inbound calls from hearing impaired individuals and provided real time captions verbatim to customer at 65 WMP ensuring to make their conversation flow easier.
• Trained and experienced with the of a state-of-the-art speech recognition application DRAGON.
La Z Boy Furniture Galleries - Customer Service Sales Representative - Wauwatosa, WI - January 2015 to April 2016
• Handled cash, checks, and credit card transactions.
• Received, verified, and processed customer invoices.
• Proactively acknowledged, greeted and assisted customers in the store.
• Provided accurate product information.
• Maintained working knowledge of store's policies and procedures.
• Organized and cleaned store during downtime.
• Completed customer payments.
McDonalds -Customer Service Representative - Menomonee Falls, WI - May 2015 to January 2016
• Delivered fast, friendly and accurate service to all customers.
• Adhered to restaurant performance standards for crew stations and as per shift manager directions.
• Tactfully handled confrontational situations or stressful interactions with customers.
Dick's Sporting Goods- Customer Service Sales Rep - Wauwatosa, WI - March 2012 to April 2015
• Proactively acknowledged, greeted and assisted customers in the store.
• Provided accurate product information.
• Maintained working knowledge of store's policies and procedures.
• Organized and cleaned store during downtime.
• Handled cash, checks, and credit card transactions
Dunham's Sports-Sales Associate -Brown Deer, WI - February 2011 to January 2014
• Proactively acknowledged, greeted and assisted customers in the store.
• Merchandised, stocked and replenished the selling floor constantly.
• Organized and cleaned store during downtime.
• Handled cash, checks, and credit card transactions.
EDUCATION
Milwaukee Area Technical College -Computer Network Administrator - Present
Montessori International Baccalaureate High School Milwaukee- Milwaukee, WI 2011
WORK EXPERIENCE
KNUCKLEHEADS AND FREEDOM –Sales Representative—Riverwest,WI – August 2018-Currently
• Handled cash, checks, and credit card transactions.
• Proactively acknowledged, greeted and assisted customers in the store.
• Provided accurate product information.
INCHECK INCORPORATED – Verification Services Specialist – Wauwatosa, WI – September 2017 to January 2019
• Placed outbound calls to various sources to complete employment and/or education verifications, and professional reference checks.
• Answered incoming calls from verification sources to complete verifications in a timely manner.
• Encrypted personal identifying information.
• Completed data entry daily and met metrics proficiency.
• Responsible for tracking and managing verification request through to completion.
• Frequently& routinely communicated with client contacts to ensure quality and timely completion of reports.
• Sent fax and mail requests, utilizing In Check’s technology and resources, to verification sources.
• Utilized online verification sources, as needed.
• Identified and resolved discrepancies found during the order completion process per client specific protocol
• Inspected assigned reports for completeness and grammatical correctness.
• Prepared routine reports and communicate with client upon successful completion of reports, as needed
• Completed special projects, as assigned.
FED EX- Package Handler- Menomonee Falls, WI- March 2017 to August 2017
• Precisely sorted packages while using machines that ensured the goods to loading docks.
• Assisted with the unloading trucks and displayed effective teamwork with other employees.
• Ensured the safe and successful transfer of goods and packages to their intended destination.
CAPTEL- Customer Service Call Center Representative - Milwaukee, WI - April 2016 to March 2017
• Accepted inbound calls from hearing impaired individuals and provided real time captions verbatim to customer at 65 WMP ensuring to make their conversation flow easier.
• Trained and experienced with the of a state-of-the-art speech recognition application DRAGON.
La Z Boy Furniture Galleries - Customer Service Sales Representative - Wauwatosa, WI - January 2015 to April 2016
• Handled cash, checks, and credit card transactions.
• Received, verified, and processed customer invoices.
• Proactively acknowledged, greeted and assisted customers in the store.
• Provided accurate product information.
• Maintained working knowledge of store's policies and procedures.
• Organized and cleaned store during downtime.
• Completed customer payments.
McDonalds -Customer Service Representative - Menomonee Falls, WI - May 2015 to January 2016
• Delivered fast, friendly and accurate service to all customers.
• Adhered to restaurant performance standards for crew stations and as per shift manager directions.
• Tactfully handled confrontational situations or stressful interactions with customers.
Dick's Sporting Goods- Customer Service Sales Rep - Wauwatosa, WI - March 2012 to April 2015
• Proactively acknowledged, greeted and assisted customers in the store.
• Provided accurate product information.
• Maintained working knowledge of store's policies and procedures.
• Organized and cleaned store during downtime.
• Handled cash, checks, and credit card transactions
Dunham's Sports-Sales Associate -Brown Deer, WI - February 2011 to January 2014
• Proactively acknowledged, greeted and assisted customers in the store.
• Merchandised, stocked and replenished the selling floor constantly.
• Organized and cleaned store during downtime.
• Handled cash, checks, and credit card transactions.