Billing analyst
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Billing analyst

TAMARA LINDO
Cell:------------
1439 Wood Road
Bronx, New York 10462
Email:------------


OBJECTIVE To utilize my exceptional customer care and health administration skills in a leadership role.

SKILLS

� HCPCS, ICD-9,UB-04 and CPT Coding
� Insurance Claims Processing
� Medical Office Administration and
Medical Terminology

� MS Of?ce Word, Excel, Salesforce, and PowerPoint
� Excellent communication and organizational skills
� Rosalind Scheduling System
� Santrax Telephonic Attendance System

EXPERIENCE

12/19-Present America Works, New York, NY
Call Center Representative

� Executed 200+ outbound calls daily to Supplemental Security Income and Social Security Disability Insurance beneficiaries in order to provide general overview information about the �Ticket to Work� Program.
� Utilized the �Salesforce� portal to input as well as organize all client data, and to schedule intake appointments for new clients nationwide.
� Completed outgoing calls to current clients of the program and reminded them of scheduled appointments, assignments and tasks they needed to complete.
� Document all call information according to standard operating procedures
� Train new hires

05/16-05/19 HUMANA AT HOME, New York, NY
Billing Analyst

� Perform billing function for clients, Long Term Care insurance carriers, Third party payers and Vendors requirements.
� Prepare all bi-weekly client bills for department.
� Verify that transactions comply with financial policies and procedures.
� Responsible for effectively researching, tracking, and resolving documentation problems and discrepancies.
� Assists in maintenance of client folders on shared network files, including insurance documentation, and other miscellaneous filings.
� Transmit invoices to clients via fax and/or e-mail.
� Perform manual invoice correction on demand; ensuring bills are processed according to contracts.
� Track all invoices through the weekly processing cycle and produce weekly invoices, mail out.

6/11 � 01/16 Advantage Care Physicians, Brooklyn, NY
Administrative Coordinator (08/14 - 01/16)

� Assisted non-clinical staff to ensure accurate daily co-payment collection, including cash, checks and credit card payments.
� Ensured charges and receipts were accounted for and corrected; batches for co-pays and other collections were closed out daily.
� Performed verification of capitation and eligibility of services as needed; ensured appropriate documentation by PSRs.
� Provided appropriate training and mentoring to ensure that ACP standards and KPIs were achieved.
� Identified and resolved patient billing issues, within company guidelines and in a timely and courteous manner.
� Oversaw cash reconciliation process.




Preferred Health Partners, Brooklyn, NY
Financial Coordinator (08/12-08/14)

� Acted as a liaison between revenue cycle management team, center administrator and center staff.
� Assisted with the implementation of revenue cycle protocols, policies and procedures and supported workflow improvement efforts.
� Monitored claims processing to ensure that all insurance claims were processed timely and efficiently while maintaining high production levels.
� Analyzed reconciliation of daily posted batches, bank deposits and credit card postings.
� Registered patients, verified insurance coverage and entered charges and payments in Nextgen accounting system.


06/11-07/12 Deborah S., Hunter-Brown M.D PLLC, Mount Vernon, NY
Front Desk Assistant

� Coded and billed professional physician claims for reimbursement.
� Retrieved patients� records and verified insurance information.
� Greeted patients as they arrived and provided them with appropriated information.
� Scheduled and rescheduled patients� appointments.



EDUCATION LEHMAN COLLEGE, Bronx, NY
Bachelor of Science in Health Services Administration

Bronx Community College, Bronx, NY
Associate Degree in Community Health

ASA - The College for Excellence, Brooklyn, NY
Certi?cate in Medical Office Assisting with Medical Billing