Bi-Lingual Office Assistant
BETZAIDA DONES
Objective: To obtain an Administrative Assistant position, where my skills and experience can be utilized to strengthened the operations and services provided by an organization.
Key Qualifications:
MS Office Suite ? Google App ? Photo Shop & Web Design ? POS Systems ? QuickBooks ? Payroll? AR/AP ? Travel & Expenses ? Data Management ? Bi-lingual English / Spanish
Professional Experience:
10/2015 � 02/2018 Sales Ambassador
HBO Shop, New York, NY
� Responsible for opening or closing the POS system according to procedures
� Liaison for Senior Management, Staff, Clients and guests
� Counted in set funds for register upon opening and counted out funds for deposit upon closing
� Informed customers about merchandise, offers, and promotions regarding HBO shows and movies
� Processed transactions for customers checking out, send sales and corporate events
� Obtained and processed payments according to customer instructions
� Processed returns and exchanges accurately to issue store credits and update inventory
� Secured/discarded personal and confidential information accordingly
� Completed assigned tasks / projects directed by management in an efficient manner
� Received and processed shipments: Ability to lift and carry 25 lbs.
� Checked purchase orders vs. packing slips for accurate invoice processing and inventory purposes
� Stocked and Rotated merchandise in stockroom and back stock areas as directed
� Merchandised and recovered the sales floor according to standards & procedures
10/2010 � 06/2011 Administrative Assistant / Customer Service
Bob�s Discount Furniture, New York, NY
� Responsible for providing quality customer service in the office
� Liaison for General Store Manager, Sales Staff and Clients
� Answered heavy call volumes: Addressed customer concerns and inquiries
� Entered orders, exchanges and returns via SAP System accurately
� Processed payments and credits to corresponding accounts
� Opened credit accounts with Wells Fargo Financial
� Resolved conflicts with orders, deliveries and inventory
� Run daily reports according to company requirements and procedures
� Setup & maintained calendars, meetings, tasks & reminders via MS Outlook
05/2007 � 03/2008 Office Manager / Administrative Assistant
Yves Saint Laurent, New York, NY
� Responsible for managing daily office duties with quality customer service for high end clients
� Liaison for the General Store Manager, Sales Staff and Clients
� Attended to all the calls: Addressed customer inquiries and concerns
� Directed any issues or conflicts to management or staff to be resolved
� Secured highly confidential information for high end clients
� Generated sales reports for management and sale staff via MS Excel
� Processed outgoing charge sends requests according to client payment instructions
� Kept inventory of incoming and outgoing merchandise marked for consignment
� Processed client merchandise for repairs and services accordingly
� Processed merchandise to be marked in and out of stock
� Ordered supplies for the office and employee lounge
04/2005 � 03/2007 Executive Assistant / Office Assistant
Ambrose Employer Group, New York, NY
� Provided administrative support to the Chief Executive Officer and Co-Executive Officers
� Liaison for Senior Management, Controller, Staff and Employees
� Greeted and directed clients and guests at the front desk
� Managed and maintained CEO's calendar via MS Outlook
� Scheduled meetings, conferences and interviews via MS Outlook
� Made reservations for flights, lodging and car services
� Processed traveling and lodging expenses
� Attended Help Desk: addressed questions or concerns accordingly
� Processed and distributed incoming and outgoing correspondence
� Prepared and maintained conference rooms: Setup office systems
� Assisted management and staff with research for special events and projects
� Ordered supplies for the office and employee lounge
� Stocked and maintained office equipment
Education:
07/2018 � 01/2019 Mid Manhattan Adult Learning Center / Co-Op Tech � NYC
In progress: A+ Computer Repair / COMPTIA Certification
Berkeley College � NYC Graduated: 2008
In progress: Bachelor Degree:BUSINESS MANAGEMENT and Office Systems
06/2000 Associate Degree:BUSINESS MANAGEMENT and Office Systems
BETZAIDA DONES
Objective: To obtain an Administrative Assistant position, where my skills and experience can be utilized to strengthened the operations and services provided by an organization.
Key Qualifications:
MS Office Suite ? Google App ? Photo Shop & Web Design ? POS Systems ? QuickBooks ? Payroll? AR/AP ? Travel & Expenses ? Data Management ? Bi-lingual English / Spanish
Professional Experience:
10/2015 � 02/2018 Sales Ambassador
HBO Shop, New York, NY
� Responsible for opening or closing the POS system according to procedures
� Liaison for Senior Management, Staff, Clients and guests
� Counted in set funds for register upon opening and counted out funds for deposit upon closing
� Informed customers about merchandise, offers, and promotions regarding HBO shows and movies
� Processed transactions for customers checking out, send sales and corporate events
� Obtained and processed payments according to customer instructions
� Processed returns and exchanges accurately to issue store credits and update inventory
� Secured/discarded personal and confidential information accordingly
� Completed assigned tasks / projects directed by management in an efficient manner
� Received and processed shipments: Ability to lift and carry 25 lbs.
� Checked purchase orders vs. packing slips for accurate invoice processing and inventory purposes
� Stocked and Rotated merchandise in stockroom and back stock areas as directed
� Merchandised and recovered the sales floor according to standards & procedures
10/2010 � 06/2011 Administrative Assistant / Customer Service
Bob�s Discount Furniture, New York, NY
� Responsible for providing quality customer service in the office
� Liaison for General Store Manager, Sales Staff and Clients
� Answered heavy call volumes: Addressed customer concerns and inquiries
� Entered orders, exchanges and returns via SAP System accurately
� Processed payments and credits to corresponding accounts
� Opened credit accounts with Wells Fargo Financial
� Resolved conflicts with orders, deliveries and inventory
� Run daily reports according to company requirements and procedures
� Setup & maintained calendars, meetings, tasks & reminders via MS Outlook
05/2007 � 03/2008 Office Manager / Administrative Assistant
Yves Saint Laurent, New York, NY
� Responsible for managing daily office duties with quality customer service for high end clients
� Liaison for the General Store Manager, Sales Staff and Clients
� Attended to all the calls: Addressed customer inquiries and concerns
� Directed any issues or conflicts to management or staff to be resolved
� Secured highly confidential information for high end clients
� Generated sales reports for management and sale staff via MS Excel
� Processed outgoing charge sends requests according to client payment instructions
� Kept inventory of incoming and outgoing merchandise marked for consignment
� Processed client merchandise for repairs and services accordingly
� Processed merchandise to be marked in and out of stock
� Ordered supplies for the office and employee lounge
04/2005 � 03/2007 Executive Assistant / Office Assistant
Ambrose Employer Group, New York, NY
� Provided administrative support to the Chief Executive Officer and Co-Executive Officers
� Liaison for Senior Management, Controller, Staff and Employees
� Greeted and directed clients and guests at the front desk
� Managed and maintained CEO's calendar via MS Outlook
� Scheduled meetings, conferences and interviews via MS Outlook
� Made reservations for flights, lodging and car services
� Processed traveling and lodging expenses
� Attended Help Desk: addressed questions or concerns accordingly
� Processed and distributed incoming and outgoing correspondence
� Prepared and maintained conference rooms: Setup office systems
� Assisted management and staff with research for special events and projects
� Ordered supplies for the office and employee lounge
� Stocked and maintained office equipment
Education:
07/2018 � 01/2019 Mid Manhattan Adult Learning Center / Co-Op Tech � NYC
In progress: A+ Computer Repair / COMPTIA Certification
Berkeley College � NYC Graduated: 2008
In progress: Bachelor Degree:BUSINESS MANAGEMENT and Office Systems
06/2000 Associate Degree:BUSINESS MANAGEMENT and Office Systems