Bartender seeking P/T
Erin Mercer
Education
Georgian College � Business � 2010-2012
Georgian College � Hospitality and Tourism � 2012-2014
Smart Serve Certified � 2018
BetterBeer Certified � 2018
First Aid and CPR Training � February 2018
Relevant Job Experience
Duke Pubs � Bartender � March 2017 �June 2018
� Mixed drinks based on the standard serving sizes using an extensive range of ingredients.
� Delivered a consistently high level of customer service to each client, and provided a positive and friendly guest experience by maintaining good relations with patrons.
� Monitored patrons alcohol intake to limit inappropriate behavior.
� Keep bar area clean, safe, organized and well-stocked bar with an adequate supply bar accessories
� Balance cash receipts and maintained accurate cash.
Toronto Wing Company - Supervisor/ Bartender �February 2015 � March 2017
� Determined staffing needs, managed scheduling and recruitment
� Communicated company policy, standards and procedures to ensure staff operated accordingly
� Oversaw the preparation and presentation of beverages to meet set standards
� Resolved customer complaints promptly
� Maintained cleanliness and hygiene of bar area
� Ordered supplies, make certain all deliveries are correct
House of Lancaster - Bartender - January 2014 - January 2016
� Communicated policy and procedures to ensure staff operated accordingly
� Responsible for preparation and presentation of beverages to meet standards
� Resolved customer complaints promptly
� Maintained upbeat positive environment for customers to enjoy
Fabutan � Manager � December 2013 �January 2016
� Duties included oversight of facility operations, as well as working to make sure the salon remained profitable.
� Ensuring customers are satisfaction, and handling any customer complaints.
� Managing employee schedules and performance, interviewing, hiring, and training.
St. Louis Bar and Grill � Corporate Trainer/ Bartender - January 2011 - December 2013
� Responsible for training already recruited front of house staff at new locations
� Managed development, implementation, and continuous improvement of training programs, including on-going learning opportunities company wide.
� Routinely evaluate business training needs and adjust staff development and educational programs. Delivered training for front of house operations, teamwork, and technical information.
References available upon request
Erin Mercer
Education
Georgian College � Business � 2010-2012
Georgian College � Hospitality and Tourism � 2012-2014
Smart Serve Certified � 2018
BetterBeer Certified � 2018
First Aid and CPR Training � February 2018
Relevant Job Experience
Duke Pubs � Bartender � March 2017 �June 2018
� Mixed drinks based on the standard serving sizes using an extensive range of ingredients.
� Delivered a consistently high level of customer service to each client, and provided a positive and friendly guest experience by maintaining good relations with patrons.
� Monitored patrons alcohol intake to limit inappropriate behavior.
� Keep bar area clean, safe, organized and well-stocked bar with an adequate supply bar accessories
� Balance cash receipts and maintained accurate cash.
Toronto Wing Company - Supervisor/ Bartender �February 2015 � March 2017
� Determined staffing needs, managed scheduling and recruitment
� Communicated company policy, standards and procedures to ensure staff operated accordingly
� Oversaw the preparation and presentation of beverages to meet set standards
� Resolved customer complaints promptly
� Maintained cleanliness and hygiene of bar area
� Ordered supplies, make certain all deliveries are correct
House of Lancaster - Bartender - January 2014 - January 2016
� Communicated policy and procedures to ensure staff operated accordingly
� Responsible for preparation and presentation of beverages to meet standards
� Resolved customer complaints promptly
� Maintained upbeat positive environment for customers to enjoy
Fabutan � Manager � December 2013 �January 2016
� Duties included oversight of facility operations, as well as working to make sure the salon remained profitable.
� Ensuring customers are satisfaction, and handling any customer complaints.
� Managing employee schedules and performance, interviewing, hiring, and training.
St. Louis Bar and Grill � Corporate Trainer/ Bartender - January 2011 - December 2013
� Responsible for training already recruited front of house staff at new locations
� Managed development, implementation, and continuous improvement of training programs, including on-going learning opportunities company wide.
� Routinely evaluate business training needs and adjust staff development and educational programs. Delivered training for front of house operations, teamwork, and technical information.
References available upon request