Barista Extraordinaire
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Location: Bronx, NY, USA
School: Lehman College
Field of Study: English

Barista Extraordinaire

Crystal Tobal
559 W164th Street, New York NY 10032
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Highly skilled customer service expert with seven years of experience and proven leadership capabilities.

Neapolitan Express, Admin | Waitress | Runner February, 2015-February, 2016
Assisted the Human Resource department with staffing, training, and job posting
Prepared event and store schedules two weeks in advance for over sixty employees in various positions
Updated operational manuals and employee forms on Microsoft Word and Excel
Handled all incoming and outgoing correspondence including post, email, and calls
Coordinated events for both mobile restaurant and brick & mortar
Acted as a liaison for corporate and in store staff
Purchased and managed store inventory

J. Brickell, Personal Assistant November, 2012-August, 2013
Screened telephone calls and inquires and directed them as appropriate
Coordinated travel accommodations
Organized all aspects of the home including closets, drawers, and living spaces
Assisted with faxing, mailing, and duplicating important family and financial documents

Doughnut Plant, Trainer and Supervisor March, 2010-November, 2012
Maintained accessible records of the training status of each employee on staff
Implemented new training programs to guarantee new hire success
Achieved award for “employee of the month”, going above and beyond with each customer
Maintained high standards of customer service, adopting the customer is always right attitude
• Intermediate in Spanish Heightened sense of urgency
• Holder of Food Handlers License & MVL Excellent knowhow on remaining calm
• Strong written and verbal communication Unique ability to listen to others
• Excellent scheduling and time management skills Demonstrated ability to use Microsoft Office

Lehman College Bachelor of Arts, Dec 2018
Studying under a liberal arts curriculum with a focus on professional writing. My studies include learning to write proposals, web content, and manuals.