BareFootStudent Resume
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Location: Watertown, MA, USA
School: University of Massachusetts Boston
Major: IT Business Intelligence

BareFootStudent Resume

Michael Panchu
------------ | ------------ | ------------ | Watertown, MA 02472
EDUCATION

University of Massachusetts Boston, Boston, MA
Bachelor’s Degree in IT Business Intelligence May 2020

AWARDS

• The IT Student Employee of the year award for valuable contributions made as a student employee
• The Yoga Works discounted teacher training scholarship

RELEVANT EXPERIENCE

Boston Sports Clubs, Watertown, MA February 2013-December 2018
Welcome Team Member

• Managed the club independently when managers were not present and resolved out of the ordinary issues that arose
• Orchestrated all booking of the fitness classes, relaying member requests for new classes, and improvements to existing classes
• Administrated past due accounts with clients and established payment plans to secure constant month to month payments
• Answered and resolved 20+ phone calls each shift regarding inquiries about billing statements, guest fees, and more
• Contributed to sales goals by backing up the sales team when needed

University of Massachusetts Boston, Boston, MA June 2018-Present IT Student Lab Consultant, Mobile Classroom Support

• Manage various computer labs with a max capacity of 25+ students, manage inventory of 30+ classroom laptops and iPads, log statistics of hourly lab usage and making sure all lab equipment is working properly

TEKsystems and IBM, Boston, MA
Windows 10 Migration Team, Contractor June 2019-August 2019

• Provided on-site quality assurance support to over 13 Santander Bank locations in MA, and helped a total of 80+ customers by communicating any questions they had about the new Window’s environment ( MS Office 365 included )

ACTIVITIES

University of Massachusetts Boston, Boston, MA September 2019-December 2019
Super Smash Brothers Club, Vice President

• Managed multiple tasks that included planning gaming events on campus, managed the club’s social media page to get it more followers, and coached new players on how to get better at the game competitively

University of Massachusetts Boston, Boston, MA
Capoeira Club (Form of Martial Art) Treasurer ` ` September 2017- December 2019

• Coordinated with other group members to host events on campus, while actively distributing flyers to students to garner interest in the club
• Performed presentations of martial art as a team in various history classes to help the professor educate students on the origins of Capoeira

customer service, yoga, coordinated