Barbara Resume
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Barbara Resume

Career Overview: Mainly temporary positions of increasing responsibility in both medical office, Insurance verification, and financial office settings. Proven success in exceeding performance expectations, achieving business objectives, and increasing efficiency, revenue, and profitability.

Excellence-driven professional with 10+ year�s broad-ranging experience in customer-service environments across healthcare, medical insurance, accounting, collections, and finance. Adept at optimizing clinic workflows by managing patient flow, physician schedules, and appointments. Exceptional administrative skills, including inventory management, accounts receivable, and patient records management. Thrives in fast-paced, high-pressure environments.

Customer Service | Appointment Scheduling | Office Management | Process Improvement | Multi-Screen | Medical Administration | Medical Terminology | Patient Education | Regulatory Compliance | Leadership Communication | HIPAA | Relationship Building | Conflict Resolution | Auto-Dialer |Problem Solving | Microsoft Word, Excel, Outlook| NextGen| Q Next | Raintree |E-Pro | AS400

PROFESSIONAL EXPERIENCE

GM Motors (Kelly Services), Arlington, TX 7/2020 � 9/2020
COVID-19 SCREENER
?Taking temperatures of employees and visitors into the factory at various different gates, reminding them to wear safety PPE as well as verifying they are feeling well and having no Covid-19 symptoms and wearing their mask correctly as well as preparing masks, etc. to be dispensed at various different gates

USMD OB-GYN Office (Cajatan Staffing), Alliance/ Fort Worth, TX???11/2018 � 11/2018
PAR- PATIENT ASSITANT REPRENTSENTATIVE, FRONT DESK
This position was the point-of-contact for all clinical patient services including Check In, high volume patients, 200 patients daily for 4 providers and one NP, assisting scheduling follow up appointments, verifying insurance information, collecting copayments, and various other payments, on average about $2,000 daily, highest collector they ever had, as wells as new patient paperwork and general consent, along with posting then on the corresponding accounts, maintaining the front desk area; and providing outstanding customer service to our patients

Green Oaks Physical Therapy, Fort Worth, TX ?11/2018 � 11/2018
RECEPTIONIST
?This position was the point-of-contact for all non-clinical patient service including managing the patient scheduling process; collecting, posting, and depositing patient payments; maintaining patient charts and electronic medical records; maintaining the front desk area; and providing outstanding customer service to our patients
Primarily responsibilities were coordinating all functions necessary for an efficient and productive flow of patients between check-in, treatment, and check-out ???

Tusk Enterprises, Arlington, TX 8/2018 � 9/2018
CREDENTIALING COORDINATOR
?Assisting doctors complete and process provider credentialing and re-credentialing applications according to client(s) medical staff rules and regulations or bylaws; monitor and follow up as needed.
Helping clients in getting all documents needed to process the application including verification of education, work experience and references prior to the start of an assignment. Compile and maintain current and accurate data for all provider files in compliance with company policy

Examination Management Services, Inc., Fort Worth, TX?????? 5/2017 � 1/2018
APPLICATION VERIFICATION / CUSTOMER SERVICE (Temporary through Open Enrollment)
Reviewed and verified information on client applications for new health coverage, optioning detailed medical history before sending to underwriting for approval.
Performed inbound and outbound calls on behalf of insurance companies including BCBS, Anthem, Vantage Health, and AmeriHealth. Provided exceptional customer service to all patients, family members, new and existing clients, physicians, and all other internal and external personnel

CIGNA (Mindlance Staffing), Fort Worth, TX? 2/2017 � 4/2017
ADMINISTRATIVE ASSISTANT
Provided medical administrative support; performed front office administration, insurance application verification, scheduling, patient, and medical office reception.
Supported senior-level management by providing reports and training customers on how to use web-based database for payment confirmation, reports, and data analysis

FDS, Inc., Fort Worth, TX? 11/2015 � 11/2016
CLAIMS RECONCILIATION????
Communicated and worked cross-functionally to resolve payer and contracting issues and reconcile up to 40 pharmacies� outstanding prescription claims.
Identified claims needing corrections and resubmitted to insurance carriers following proper procedures; managed and ensured a successful resolution to each claim

AETNA (Quality Staffing of America), Fort Worth, TX ? 9/2015 � 11/2015
ADMINISTRATIVE ASSISTANT / DATA ENTRY OPERATOR
Accurately performed extensive data entry functions, completed reporting projects, and composed office correspondence.
Ensured accurate usage of all medical terminology and compliance with all state and federal regulations and company policies and procedures

Portfolio Recovery Associates (Snelling Staffing), North Richland Hills, TX? 3/2015 � 5/2015
ADMINISTRATIVE ASSISTANT / FRONT OFFICE RECEPTION
Oversaw general administration and reception.
Greeted and maintained high-security rules and policies for visitors, applicants, and employees. Documented incoming faxes, organized end-of-month events, scheduled meetings, and submitted invoices and payroll deductions to corporate offices. Assisted with training new hires by reviewing the new-hire packet and obtaining signatures

Morrison Supply (Accounting Principles), Fort Worth, TX? 12/2014 � 12/2014
COLLECTIONS
Performed inbound and outbound collections for outstanding payments in construction equipment.
Followed up on invoices submitted to ensure prompt and timely payment. Evaluated payments and denials for accuracy and ensured appropriate application of each

GM Financial (Aerotek Staffing), Arlington, TX 9/2014 �11/2014
COLLECTIONS
Performed inbound and outbound collections for outstanding payments in car loans.
Performed data entry and payment research; entered adjustments, write offs, and discounts and escalated issues as necessary

ALCON (Bell Soft), Fort Worth 5/2013 � 4/2014
INSIDE SALES REPRESENTATIVE/ CUSTOMER SUPPORT REPRESENTATIVE
Built strong client relationships and maintained several accounts in a fast-paced professional environment.
Networked relentlessly to prospect new business; utilized Customer Relationship Management tools to maintain client relationships and track account timelines.

CVS CAREMARK, Fort Worth, TX? 2/2006 � 4/2011
INSIDE SALES REPRESENTATIVE
Managed numerous client accounts and remained highly organized to service each account with a high-touch approach and still allow time for heavy prospecting of future clients.
Analyzed information from market research tools to track market spending trends, and used this data as needed in the sale of new accounts?

EDUCATION

University Texas at San Antonio BACHELOR OF BUSINESS ADMINISTRATION (B.B.A.), Marketing
Graduated 2000