Barbara
BARBARA J. MILLIGAN
Eden Prairie, MN ------------
------------ ------------/in/barbimilligan
SUMMARY OF QUALIFICATIONS:
Dedicated, caring and responsible education and administrative professional deeply committed to supporting students. Provide customized assistance to children and make positive contributions optimizing learner engagement. Resourceful and creative problem solver with strong communication and interpersonal skills.
AREAS OF EXCELLENCE:
• Microsoft Office Suite
• Word, Excel and PowerPoint
• Access and Outlook
• Sales Associate
• Quick Books and Tax Wise
• Document Management and Creation
• Concur Expense reporting
• 10-Key - 14000 kspm
• Multi-line Telephone Equipment
• Revision Client / Document Management
PROFESSIONAL EXPERIENCE
KUMON – Eden Prairie 2014 – Present
Reading Instructor and Coach
• Coach students to think for themselves, Maintain a quiet and focused learning environment, and a supportive atmosphere for the students in their self-paced instruction of math and reading aimed at helping children reach and exceed their school grade level.
• Work with students to read directions on worksheets completed in class. . Convey ideas and concepts in a simple and clear manner to children. Monitor and maintain student's pace while working on class assignments which helps develop concentration and work skills.
• Communicate information to the manager and instructors regarding student progress or areas that need further development.
• Grade student class work and home work in an accurate and timely manner using the answer key provided.
• Provide excellent customer service by making authentic connections to the students, parents and each other. Communicate the teaching philosophy and apply it in the classroom. Help students to develop an understanding of the center routine.
EDEN PRAIRIE TAX AND ACCOUNTING – Eden Prairie, MN 2012 – 2017
Administrative Assistant
• Greet clients, made appointments, coordinated meetings and generated client materials including proposals, reports, and presentations.
• Input client tax information and create spreadsheets, databases and tax folders for clients.
• Organized filing system and client work folders, and prepare correspondence and documents.
• Data entry of financial information into Quick Books, Excel and other industry specific software.
EAST OF EDEN SALON – Eden Prairie, MN 2013 – 2014
Receptionist/Customer Support
• Scheduled guest salon and spa services and confirm appointments while implementing proper procedures. Inform stylists of daily schedules and/or any adjustments.
• Greet guests and escort to waiting areas. Resolve guest challenges, utilizing support from the Salon Manager when necessary. Close sales and encourage guests to pre-book services. Support retail and service staff.
• Execute standard telephone procedure using appropriate customer service etiquette.
• Responsible for balancing and checking register drawer. Maximize books for each service professional in a fair and consistent manner.
BARBARA J. MILLIGAN Page Two
INGENIX / OPTUM INSIGHT – Eden Prairie, MN 2010 – 2011
Senior Administrative Assistant
Administrative support to Senior Vice President and team of approximately 35 people.
• Managed and coordinated busy calendars ensuring all appointments/meetings were handled on a non-conflict basis. Planned logistics for monthly meetings, daily WebEx, teleconferences and department functions (off-sites, holiday party); handled employee acknowledgements (birthday wishes, condolences, shower gifts) on behalf of executives. Coordinated and scheduled travel plans, lodging and offsite meetings for groups of 150 people.
WESTWOOD PROFESSIONAL SERVICES – Eden Prairie, MN 2007 – 2009
Administrative Assistant
Administrative support to 95 employees from President to engineering staff.
• Created databases, complex spreadsheets, documents and reports on behalf of executives.
• Administered new hire orientation and training, logistical arrangements, and created employee handbook, designing an uncomplicated and concise process for the administrative staff.
• Researched and tracked professional licensure for certifications and registration for state and national licensing.
GUY CARPENTER & COMPANY, LLC – Edina, MN 2003 – 2007
Executive Technical Assistant
Administrative support to Managing Director, three Vice Presidents, and Risk Analyst.
• Prepared special exhibits (i.e., importing data, graphs, charts or information from Excel into PowerPoint, Word and other programs) for submission or renewal presentations.
• Enhanced customer tracking system by co-creating and updating business development database for reinsurance specific software saving time and money for entire company.
• On-boarding specialist, coordinating all aspects of the new hire process. Planned domestic and international travel, meetings, conference calls and entertainment arrangements with potential clients and markets .
• Organized and maintained monthly expense accounting for six employees.
ADC TELECOMMUNICATIONS – Eden Prairie, MN 1997 – 2003
Executive Administrative Assistant
Provided administrative support to 70 employees from Vice President to engineers.
• Oversaw and audited the documentation process for ISO 9001-2000 through ensuring accuracy, obtaining proper approvals, and updating documents, resulting in compliance of procedures.
• Maintained detailed record system including entering, tracking and resolving delivery problems for requisitions, ensuring accurate deliveries.
• Organized budget reports for all engineering cost centers, correcting billing problems and software expenses, saving revenues through eliminating billing errors, resolved supply issues, and maintained expense reports.
VOLUNTEER WORK
HENNEPIN COUNTY LIBRARY – Eden Prairie, MN 2009 – 2014
Computer Lab Instructor
Work with customers at the library assisting people with learning and understanding different computer software programs, applications and internet search engines. Teach basic software applications such as: Excel, PowerPoint, Word, Social Media and navigating the internet along with necessary instruction on applications or computer skills per clients choosing.
EDUCATION AND TECHNICAL TRAINING
• MCAS, (Microsoft Certified Application Specialist Master) Benchmark Learning Center, Edina, MN
• Fashion Merchandising/Retail Management Diploma – MN School of Business, Minneapolis, MN
• Computer Networking Certification Coursework – Hennepin Technical College, Eden Prairie, MN
• Coursework towards Liberal Arts AA – Normandale Community College, Bloomington, MN
BARBARA J. MILLIGAN
Eden Prairie, MN ------------
------------ ------------/in/barbimilligan
SUMMARY OF QUALIFICATIONS:
Dedicated, caring and responsible education and administrative professional deeply committed to supporting students. Provide customized assistance to children and make positive contributions optimizing learner engagement. Resourceful and creative problem solver with strong communication and interpersonal skills.
AREAS OF EXCELLENCE:
• Microsoft Office Suite
• Word, Excel and PowerPoint
• Access and Outlook
• Sales Associate
• Quick Books and Tax Wise
• Document Management and Creation
• Concur Expense reporting
• 10-Key - 14000 kspm
• Multi-line Telephone Equipment
• Revision Client / Document Management
PROFESSIONAL EXPERIENCE
KUMON – Eden Prairie 2014 – Present
Reading Instructor and Coach
• Coach students to think for themselves, Maintain a quiet and focused learning environment, and a supportive atmosphere for the students in their self-paced instruction of math and reading aimed at helping children reach and exceed their school grade level.
• Work with students to read directions on worksheets completed in class. . Convey ideas and concepts in a simple and clear manner to children. Monitor and maintain student's pace while working on class assignments which helps develop concentration and work skills.
• Communicate information to the manager and instructors regarding student progress or areas that need further development.
• Grade student class work and home work in an accurate and timely manner using the answer key provided.
• Provide excellent customer service by making authentic connections to the students, parents and each other. Communicate the teaching philosophy and apply it in the classroom. Help students to develop an understanding of the center routine.
EDEN PRAIRIE TAX AND ACCOUNTING – Eden Prairie, MN 2012 – 2017
Administrative Assistant
• Greet clients, made appointments, coordinated meetings and generated client materials including proposals, reports, and presentations.
• Input client tax information and create spreadsheets, databases and tax folders for clients.
• Organized filing system and client work folders, and prepare correspondence and documents.
• Data entry of financial information into Quick Books, Excel and other industry specific software.
EAST OF EDEN SALON – Eden Prairie, MN 2013 – 2014
Receptionist/Customer Support
• Scheduled guest salon and spa services and confirm appointments while implementing proper procedures. Inform stylists of daily schedules and/or any adjustments.
• Greet guests and escort to waiting areas. Resolve guest challenges, utilizing support from the Salon Manager when necessary. Close sales and encourage guests to pre-book services. Support retail and service staff.
• Execute standard telephone procedure using appropriate customer service etiquette.
• Responsible for balancing and checking register drawer. Maximize books for each service professional in a fair and consistent manner.
BARBARA J. MILLIGAN Page Two
INGENIX / OPTUM INSIGHT – Eden Prairie, MN 2010 – 2011
Senior Administrative Assistant
Administrative support to Senior Vice President and team of approximately 35 people.
• Managed and coordinated busy calendars ensuring all appointments/meetings were handled on a non-conflict basis. Planned logistics for monthly meetings, daily WebEx, teleconferences and department functions (off-sites, holiday party); handled employee acknowledgements (birthday wishes, condolences, shower gifts) on behalf of executives. Coordinated and scheduled travel plans, lodging and offsite meetings for groups of 150 people.
WESTWOOD PROFESSIONAL SERVICES – Eden Prairie, MN 2007 – 2009
Administrative Assistant
Administrative support to 95 employees from President to engineering staff.
• Created databases, complex spreadsheets, documents and reports on behalf of executives.
• Administered new hire orientation and training, logistical arrangements, and created employee handbook, designing an uncomplicated and concise process for the administrative staff.
• Researched and tracked professional licensure for certifications and registration for state and national licensing.
GUY CARPENTER & COMPANY, LLC – Edina, MN 2003 – 2007
Executive Technical Assistant
Administrative support to Managing Director, three Vice Presidents, and Risk Analyst.
• Prepared special exhibits (i.e., importing data, graphs, charts or information from Excel into PowerPoint, Word and other programs) for submission or renewal presentations.
• Enhanced customer tracking system by co-creating and updating business development database for reinsurance specific software saving time and money for entire company.
• On-boarding specialist, coordinating all aspects of the new hire process. Planned domestic and international travel, meetings, conference calls and entertainment arrangements with potential clients and markets .
• Organized and maintained monthly expense accounting for six employees.
ADC TELECOMMUNICATIONS – Eden Prairie, MN 1997 – 2003
Executive Administrative Assistant
Provided administrative support to 70 employees from Vice President to engineers.
• Oversaw and audited the documentation process for ISO 9001-2000 through ensuring accuracy, obtaining proper approvals, and updating documents, resulting in compliance of procedures.
• Maintained detailed record system including entering, tracking and resolving delivery problems for requisitions, ensuring accurate deliveries.
• Organized budget reports for all engineering cost centers, correcting billing problems and software expenses, saving revenues through eliminating billing errors, resolved supply issues, and maintained expense reports.
VOLUNTEER WORK
HENNEPIN COUNTY LIBRARY – Eden Prairie, MN 2009 – 2014
Computer Lab Instructor
Work with customers at the library assisting people with learning and understanding different computer software programs, applications and internet search engines. Teach basic software applications such as: Excel, PowerPoint, Word, Social Media and navigating the internet along with necessary instruction on applications or computer skills per clients choosing.
EDUCATION AND TECHNICAL TRAINING
• MCAS, (Microsoft Certified Application Specialist Master) Benchmark Learning Center, Edina, MN
• Fashion Merchandising/Retail Management Diploma – MN School of Business, Minneapolis, MN
• Computer Networking Certification Coursework – Hennepin Technical College, Eden Prairie, MN
• Coursework towards Liberal Arts AA – Normandale Community College, Bloomington, MN