Bailey Gonzales
Bailey Gonzales

BAILEY C. GONZALES
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PROFESSIONAL SUMMARY

Dependable and known for a strong work ethic. A self-confident team player who easily adapts to any situation. Experience in client and consumer communication.

EDUCATION
Kennesaw State University, Kennesaw, GA
Bachelor of Business Administration in International Business Anticipated May 2022

Relevant Courses
Public Speaking
Skills Gained: Effective oral communication with an emphasis on speech preparation and presentation.

Microeconomics
Skills Gained: Understand price and output determination under various market structures, income distribution, resource allocation, domestic problems, and international trade.

Macroeconomics
Skills Gained: Understand socio-economic goals, money and credit systems, theories of national income, employment and economic growth.

AREAS OF EXPERTISE

Time Management | Problem Solving | Interpersonal Skills

EXPERIENCE

2017 - Present Financial Asset Management Systems (FAMS), Woodstock, GA
Collection Specialist
Resolves of outstanding debts and timely follow-ups on payment arrangements to contribute to the company�s overall monthly and annual goals
Make outbound and receiving inbound collection calls in a professional manner while keeping and improving customer relations
Administration Specialist
Query built and reviewed audit reports for accuracy
Communicated with consumers via email and phone to address questions, comments, and disputes
Worked directly with clients regarding consumer issues and closed accounts back to the client based on settlements and other resolutions



2017 Primrose School, Holly Springs, GA
Teacher Assistant
Monitored and supervised children activities while enforcing school and class rules to help teach students proper behavior
Cleaned and disinfected classroom and work area regularly to keep appearance and safety of the school
Attended teacher meetings and training sessions and worked closely with the lead teacher to assist with classroom instruction

2015-2016 Fernando�s Mexican Restaurant, Dacula, GA
Hostess
Managed the flow of customers while answered phone calls, took reservations and placed to-go orders to maintain organization and overall sales
Engaged with guests to ensure exceptional service and responded to complaints to come to a resolution
Maintained a neat, organized register and hostess stand environment