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OBJECTIVE:Customer Service-Oriented Delivery Professional


Provide detailed verification of inventory delivery


Deliver packages in a timely, efficient and professional fashion


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SKILLS: Efficient Delivery ServiceDetail-orientedBusiness Management


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WORK EXPERIENCE:


Program Operations Assistant Milwaukee, WI


Car Bar Incorporated 1975 – 2018


Directed marketing activities and policies to promote products for 75-year-old family business


Promoted events and concerts for local organizations including the international Harlem Globetrotters, the Bradley Center, the UW-Milwaukee Panther Arena, Miller High Life Theatre, and numerous venues throughout the state of Wisconsin


Maintained food and equipment inventories, kept inventory and financial records, and conducted business with vendors and suppliers to provide sundries and notions


Scheduled staff hours and assigned duties to ensure efficient business operations


Distribution Manager Milwaukee, WI


Circular Marketing 1997 – 2003


Delivered 100,000 units of mail daily to postal office by van in a timely fashion


Supervised 15 to 20 employees delivering 45 to 50 million mailing deliveries annually


Organized storage and management of mailings and delivery to proper locations


Restaurant and Chalet Manager Adams-Friendship, Wisconsin


Skyline Ski Resort 1995 – 1997


Provided excellent customer service to resort clientele, ensuring their satisfaction


Hired and trained incoming 15 to 20 employees, and monitored staff performance


Marketed hospitality services through radio, increasing revenues 20% annually


Mortgage Broker California


Coastline Financial 1990 – 1995


Facilitated incoming purchases and refinanced homeowners’ mortgages


Served as a mediator between lenders and borrowers, resolving disputes


Secured loans from original loan applications to actual bank or funding institutions


Special Organizer and Business Agent Milwaukee, WI; Chicago, IL; Washington, D.C.


Hotel Employees Restaurant Employees International Union 1985 – 1990


Established union contracts with incoming and existing employees and employers


Formed organizing committees that advocated for union membership and job security


Collaborated with the National Labor Relations Board to mediate labor disputes


EDUCATION and CERTIFICATIONS:


Coursework in Finance, Real Estate and Business Management


University of Wisconsin-Milwaukee 1979 – 1980, 1984 – 1989


St. Mary’s University – San Antonio, TX 1980 – 1982


California Real Estate License 1990


State of California


Certificate of Grievance and Arbitration Training 1987 – 1989


Certificate of Organizing Skills


George Meany Center for Labor Studies Maryland