Ayana Porter
Experience
The Centerpoint Apartments
Paradise Management: Baltimore, MD
Leasing Agent (January 2019 - March 2019)
? Conducted apartment tours, answered questions and highlighted selling features and benefits of the community; was able to increase occupancy from 89% to 92% within the first month
? Created posters and fliers for in-house and outbound marketing for Resident Events and Leasing Specials
? Built Business Partnerships with local vendors to provide discounts and special events exclusively for Residents
? Responsible for problem-solving and remedying any Resident complaints or requests including but not limited to: work orders, the move-in move-out process, and packages for 500 Residents
Ron Howard & Associates
Re/Max Preferred: Baltimore, MD
Real Estate Agent (June 2018 - Nov. 2018)
? Maintained Client Relations through networking events, social media marketing and direct follow up via phone or email
? Manage transaction to uphold contract terms and conditions by coordinating with third-party vendors, such as Title Companies, Home Inspectors, Financial Officers and Appraisers
? Negotiated contract terms to favor my client's needs and wants with agents representing Buyers and Sellers
? Educated Buyers and Sellers with all aspects of the housing market through, data trends, market reports, and current inventory movements
Keller Williams Legacy
House Keys with Housley: Pikesville, MD
Licensed Administrative Assistant (Dec. 2017 - May 2018)
? Established positive client relationships by effectively capturing leads and monitoring CRM activity
? Organized and maintained client files to ensure current information on prospective buyers
? Coordinated with third-party vendors to complete transactions by distributing necessary documents and scheduling inspections and repairs
? Hosted Open Houses to generate foot traffic for Sellers through social media advertising
American Office
Baltimore, MD
Sales Coordinator (Oct. 2016 - Nov. 2017)
? Coordinate sales projects by managing schedules, filing important documents and communicating relevant information
? Respond to complaints from customers and give after-sales support when requested
? Handle the processing of all orders with accuracy and timeliness
? Monitor the team’s progress, identify shortcomings and propose improvements
Massimo Dutti
Washington, DC
Sales Associate (Aug. 2013 - Jul. 2015)
? Exceeded personal sales goals for 3 quarters in a row
? Engaged with customers in a sincere and friendly manner
? Built relationships with customers to create an increase repeat business
? Responded to customer questions and requests in a prompt and efficient manner
________________________________________Education
Alamo Colleges, San Antonio Currently Enrolled
Northwest Vista College
- Transfer Student (15 credit hours)
- Coursework in Business Management
- On track to transfer to a 4-year Institution
American University, Washington D.C. May 2013 - Dec. 2015
Kogod School of Business
- 3.0 GPA (35 credit hours)
- International Business and Finance
- Business and Management
- Accounting
American International School Riyadh, Saudi Arabia June 2013
High School Diploma
- 3.2 GPA
- Member of Model United Nations Club
- Founder and President of Animal Rights Club
- Coursework in Business Administration and Economics
- Varsity Volleyball Captain helping the team win our first Regional Championship
________________________________________
Skills & Training
Computer Skills: Adobe, Microsoft Office, CRM database training, Core Warehouse Database proficiency, Mojo Triple Dialer Database
Customer Service: High-end Retail customer interaction training, Fine Dining customer complaint policy, Credit Card Machine experience
Licensing: Maryland Real Estate License
Experience
The Centerpoint Apartments
Paradise Management: Baltimore, MD
Leasing Agent (January 2019 - March 2019)
? Conducted apartment tours, answered questions and highlighted selling features and benefits of the community; was able to increase occupancy from 89% to 92% within the first month
? Created posters and fliers for in-house and outbound marketing for Resident Events and Leasing Specials
? Built Business Partnerships with local vendors to provide discounts and special events exclusively for Residents
? Responsible for problem-solving and remedying any Resident complaints or requests including but not limited to: work orders, the move-in move-out process, and packages for 500 Residents
Ron Howard & Associates
Re/Max Preferred: Baltimore, MD
Real Estate Agent (June 2018 - Nov. 2018)
? Maintained Client Relations through networking events, social media marketing and direct follow up via phone or email
? Manage transaction to uphold contract terms and conditions by coordinating with third-party vendors, such as Title Companies, Home Inspectors, Financial Officers and Appraisers
? Negotiated contract terms to favor my client's needs and wants with agents representing Buyers and Sellers
? Educated Buyers and Sellers with all aspects of the housing market through, data trends, market reports, and current inventory movements
Keller Williams Legacy
House Keys with Housley: Pikesville, MD
Licensed Administrative Assistant (Dec. 2017 - May 2018)
? Established positive client relationships by effectively capturing leads and monitoring CRM activity
? Organized and maintained client files to ensure current information on prospective buyers
? Coordinated with third-party vendors to complete transactions by distributing necessary documents and scheduling inspections and repairs
? Hosted Open Houses to generate foot traffic for Sellers through social media advertising
American Office
Baltimore, MD
Sales Coordinator (Oct. 2016 - Nov. 2017)
? Coordinate sales projects by managing schedules, filing important documents and communicating relevant information
? Respond to complaints from customers and give after-sales support when requested
? Handle the processing of all orders with accuracy and timeliness
? Monitor the team’s progress, identify shortcomings and propose improvements
Massimo Dutti
Washington, DC
Sales Associate (Aug. 2013 - Jul. 2015)
? Exceeded personal sales goals for 3 quarters in a row
? Engaged with customers in a sincere and friendly manner
? Built relationships with customers to create an increase repeat business
? Responded to customer questions and requests in a prompt and efficient manner
________________________________________Education
Alamo Colleges, San Antonio Currently Enrolled
Northwest Vista College
- Transfer Student (15 credit hours)
- Coursework in Business Management
- On track to transfer to a 4-year Institution
American University, Washington D.C. May 2013 - Dec. 2015
Kogod School of Business
- 3.0 GPA (35 credit hours)
- International Business and Finance
- Business and Management
- Accounting
American International School Riyadh, Saudi Arabia June 2013
High School Diploma
- 3.2 GPA
- Member of Model United Nations Club
- Founder and President of Animal Rights Club
- Coursework in Business Administration and Economics
- Varsity Volleyball Captain helping the team win our first Regional Championship
________________________________________
Skills & Training
Computer Skills: Adobe, Microsoft Office, CRM database training, Core Warehouse Database proficiency, Mojo Triple Dialer Database
Customer Service: High-end Retail customer interaction training, Fine Dining customer complaint policy, Credit Card Machine experience
Licensing: Maryland Real Estate License