Asst Prog.Spec,receptionist
.Charlene Riles
1036 President St Apt 4E
Brooklyn, NY 11225
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PROFESSIONAL SUMMARY:
Skilled Administrative Assistant/Customer Services Representative with experience supporting company executives as a receptionist, file clerk and meeting/travel coordinator; excellent phone etiquette and problem-solving skills; knowledge of Microsoft Word and Outlook
EXPERIENCE:
Dept. of Youth & Community Development 2015 -2019
Assistant Program Specialist
� Provide programmatic and administrative support to the Program Specialist in the
� Adult Education department
� Complete and submit required paperwork to the Department on a timely basis ensuring
� That protocols for attendance and other instructional activities are followed
Assist Program Specialist in monitoring and tracking programs outcomes, attendance and
� Other data using the internal tracking database
� Provide assistance to users of the Learning Center as scheduled, on a weekly basis
� Provide quality customer service to members, as well as accurate and timely information
� About various program, the department and the Fund
� Perform additional duties and projects as assigned by management
� Synchronal Corp., New York, NY 2002 � 2014
� Administrative Assistant/Customer Service Representative
� Screened and monitored calls for the executive departments
� Ensured proper set-up of meeting rooms for internal and domestic meetings (Food, beverages, pens and pads, conference call-in arrangements).
� Assisted with making travel arrangements, such as hotel reservations and transportation
� Resolved customer complaints on orders and shipments and printed documents
� Distributed reports to correct departments.
�
� Best Manufacturing, New York, NY 1996 - 2001
Data Entry/Customer Service Representative
� Organized files and collected data to be entered into the computer.
� Took wholesale orders from customers by phone and created files for new customers
� Entered inventory and mail orders for domestic and international customers.
� Reviewed data to ensure accuracy
� Resolved customer complaints on orders and shipments
� Drafted invoices for vendors and past-due letters for customers.
�
EDUCATION
Kingsborough Community College Associate Degree
.Charlene Riles
1036 President St Apt 4E
Brooklyn, NY 11225
------------ ? C------------
PROFESSIONAL SUMMARY:
Skilled Administrative Assistant/Customer Services Representative with experience supporting company executives as a receptionist, file clerk and meeting/travel coordinator; excellent phone etiquette and problem-solving skills; knowledge of Microsoft Word and Outlook
EXPERIENCE:
Dept. of Youth & Community Development 2015 -2019
Assistant Program Specialist
� Provide programmatic and administrative support to the Program Specialist in the
� Adult Education department
� Complete and submit required paperwork to the Department on a timely basis ensuring
� That protocols for attendance and other instructional activities are followed
Assist Program Specialist in monitoring and tracking programs outcomes, attendance and
� Other data using the internal tracking database
� Provide assistance to users of the Learning Center as scheduled, on a weekly basis
� Provide quality customer service to members, as well as accurate and timely information
� About various program, the department and the Fund
� Perform additional duties and projects as assigned by management
� Synchronal Corp., New York, NY 2002 � 2014
� Administrative Assistant/Customer Service Representative
� Screened and monitored calls for the executive departments
� Ensured proper set-up of meeting rooms for internal and domestic meetings (Food, beverages, pens and pads, conference call-in arrangements).
� Assisted with making travel arrangements, such as hotel reservations and transportation
� Resolved customer complaints on orders and shipments and printed documents
� Distributed reports to correct departments.
�
� Best Manufacturing, New York, NY 1996 - 2001
Data Entry/Customer Service Representative
� Organized files and collected data to be entered into the computer.
� Took wholesale orders from customers by phone and created files for new customers
� Entered inventory and mail orders for domestic and international customers.
� Reviewed data to ensure accuracy
� Resolved customer complaints on orders and shipments
� Drafted invoices for vendors and past-due letters for customers.
�
EDUCATION
Kingsborough Community College Associate Degree