Assistant
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Assistant

Zazell Noda
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EXPERIENCE:

Outlets Supervisor
Hilton Oceanfront-Daytona beach, Fl,
May 2017- Present

�Supervise the daily operations of food and beverage outlets and services including food quality, customer satisfaction, associates schedules and their performance in accordance with establishment restaurant and guest service standards.
�Interview, select, train, schedule, coach and support staff.
�Monitor product quality and guest satisfaction in food and beverage outlets and service, ensuring food quality is consistent, Appealing, and prepared to guest specifications.
�Ensure the restaurant and other F & B services comply with sanitation �and safety standards for guest and associates.
�Perform service functions during periods of high volume or staffing shortage.
�Practice safe work habits wear protective safety equipment and follow MSDS and OSHA standards.
�Perform other duties as requested by management.
Experience:

Restaurant Supervisor
Hilton Garden Inn Oceanfront-Daytona Beach, Fl,�
February 2015- April 2017

�Supervise, support, schedule, assign daily work, inform and train team �����members in all restaurant activities and operations
�Monitor, observe and assist in evaluating team member performance
�Support and assist team members in handling guest inquiries and requests and in resolving guest complaints
�Ensure compliance with health, safety, sanitation and alcohol awareness standards
�Manage and monitor product quality and service and satisfaction trends, evaluate and address issues and make improvements accordingly
�Assist in monitoring inventory and inventory control

Floor Supervisor �
Americrown - Daytona Beach, FL,
February 2015 � 2016(seasonal)

�Initiate the order processes for the events (4 to 7 concessions)
�Oversees/Support �the �fulfillment of �orders
�Responsible to collect event gears from each location
�Catalogue and stock the warehouse with materials needed for the events. ���

Assistant Manager
Global J.V. Restaurants - MIA, FL�
April 2010 to April 2015

�Maintain/manage low-labor costs throughout seasonal highs and lows.
�Oversees and manage staff performance
�Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas.
�Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances.
�Responsible for ensuring that all financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures.
�Developed a Strategic plan to help achieve company goals and objectives
�Monitor the service quality, respond to complaints

Manager
Larios on the Beach, Miami Beach, Fl,�
May 2009 � April 2010

�Developed a plan to help achieve company goals and objectives in the area of sales.�
�Estimate food consumption, place orders, and schedule delivery of fresh food and beverages�
�Resolve customer complaints about food quality or service.�
�Kitchen and dining areas maintain sanitation standards, and keep appropriate records�
�Monitor the staff to ensure that health and safety standards are obeyed.
�Recruit, hire, train MODIVATE and oversee training for staff.�
�Monitor food preparation and methods.

Assistant Manager
Benihana, Fort Lauderdale, Fl,�
April 2007 - April 2009

�Extensive profit/loss experience in standardization of portions and implementation of labor cost controls, documents end-of-month, daily and weekly transactions.
�Configured server station charts to assure high degree of cost-efficient customer service; focused on customer problem-identification and resolution. �
�Recognized for cultivating long term, stable staff with team-player philosophies
�Demonstrated skills accommodating private parties and credited with high degree of diplomacy resolving problems without sacrificing customer relations.

Assistant Manager
Boston Market, Miami, Fl,�
April 2006 � April 2007

�Hiring, training, and motivating employees
�Oversee and control store operations (especially during peak times)
�Organizing staff schedules and training.
�Consistently maintained low-labor costs throughout seasonal highs and lows.

Deli/Bakery Manager
Winn-Dixie, Miami, Fl, March�
2002 �March 2006

�Developed a plan to help achieve company goals and objectives in the area of sales.
�Attained increase in gross department
�Employee scheduling, associate relations and productivity improvement

Education: �Hospitality Management Associate Degree
Computer Skills: �Excel, Word, PP, 10-key and retail equipment
Languages: �Fluent in Spanish and English