Ashley O'Toole, Recreation Management
Education
Bachelor of Science, Recreation Management, September 2013
University of Wisconsin-La Crosse, La Crosse, WI
National Recreation and Park Association accredited
Work Experiences
Assistant/Interim Store Manager (August 2018-present)
• Recruit, hire, coach, lead, and develop team to live out core company values of family, fashion, and philanthropy
• Cultivate and maintain a positive and uplifting work environment and family-centric culture
• Oversee critical store operations such as re-merchandising, inventory management, scheduling, visual updates, and managing discounts and expenses to increase profitability
• Maintain a strong presence on the floor to build relationships with customers, support and develop the team, and increase revenue
• Ensure the store is properly maintained, kept clean and organized, and provide an unparalleled shopping experience for customers and inspiring workplace for team members
• Break down larger initiatives into achievable tasks to achieve company objectives
Senior Sales Associate (September 2015-March 2016), Receiver (March 2016-June 2017), Home Department Supervisor (June 2017-August 2018), Anthropologie, Madison, WI
• Maintain high energy and strong floor presence to ensure top-notch customer service
• Provide elevated customer service with personal testimonials, product knowledge, and assessing company’s top styles/investments
• Assist Department Manager with merchandising of home product while still maintaining the company’s vision
• Responsible for all aspects of the hiring process, including: forecasting, reviewing applications, interviews, orientation, government paperwork, training, and continued development
• Review sales daily and make projections for the store based off of those numbers and company trends
• Monitor payroll daily to ensure monthly goal is met
• Delegate duties to associates to ensure store tasks are completed, such as restock/replenishment, markdowns, company standards, and general store maintenance
• Communicate Loss Prevention goals and strategies to associates to ensure compliance and a low shrink post-inventory
• Oversee shipment unboxing process to ensure new product is placed promptly and low stock is filled
• Maintain smooth daily operations, including troubleshooting technical problems, resolving customer issues, motivating employees, and opening/closing procedures
• Schedule weekly management meeting and touchbases with fellow managers to aid in clear communication and goals
Barista/Catering Assistant, Red Onion Café/Catering by Chef John, Racine, WI (October 2013-August 2015)
• Prepared and assembled a variety of food and drinks for customers
• Greeted and ascertained customers’ needs and answered questions regarding menus/ingredients
• Acted as lead for in-house catering events by reserving café and creating sheet with all necessary materials
• Acted as server during catering events for businesses and private parties as well as prepping for event beforehand and clean-up after
• Maintained cleanliness and hygiene around cooking station
Intern, South Milwaukee Recreation, So Milwaukee, WI (May 2013-September 2013)
• Drafted press releases, announcements, and brochures to promote programs
• Represented the department at community events
• Collected, prepared, and distributed payroll for a staff of 13
• Oversaw daily office procedures and operations
• Coordinated scheduling, maintenance, and operation of supplies and equipment
• Used computer software to plan, reserve, and organize events and programs
• Answered and managed incoming and outgoing calls while recording accurate messages
Education
Bachelor of Science, Recreation Management, September 2013
University of Wisconsin-La Crosse, La Crosse, WI
National Recreation and Park Association accredited
Work Experiences
Assistant/Interim Store Manager (August 2018-present)
• Recruit, hire, coach, lead, and develop team to live out core company values of family, fashion, and philanthropy
• Cultivate and maintain a positive and uplifting work environment and family-centric culture
• Oversee critical store operations such as re-merchandising, inventory management, scheduling, visual updates, and managing discounts and expenses to increase profitability
• Maintain a strong presence on the floor to build relationships with customers, support and develop the team, and increase revenue
• Ensure the store is properly maintained, kept clean and organized, and provide an unparalleled shopping experience for customers and inspiring workplace for team members
• Break down larger initiatives into achievable tasks to achieve company objectives
Senior Sales Associate (September 2015-March 2016), Receiver (March 2016-June 2017), Home Department Supervisor (June 2017-August 2018), Anthropologie, Madison, WI
• Maintain high energy and strong floor presence to ensure top-notch customer service
• Provide elevated customer service with personal testimonials, product knowledge, and assessing company’s top styles/investments
• Assist Department Manager with merchandising of home product while still maintaining the company’s vision
• Responsible for all aspects of the hiring process, including: forecasting, reviewing applications, interviews, orientation, government paperwork, training, and continued development
• Review sales daily and make projections for the store based off of those numbers and company trends
• Monitor payroll daily to ensure monthly goal is met
• Delegate duties to associates to ensure store tasks are completed, such as restock/replenishment, markdowns, company standards, and general store maintenance
• Communicate Loss Prevention goals and strategies to associates to ensure compliance and a low shrink post-inventory
• Oversee shipment unboxing process to ensure new product is placed promptly and low stock is filled
• Maintain smooth daily operations, including troubleshooting technical problems, resolving customer issues, motivating employees, and opening/closing procedures
• Schedule weekly management meeting and touchbases with fellow managers to aid in clear communication and goals
Barista/Catering Assistant, Red Onion Café/Catering by Chef John, Racine, WI (October 2013-August 2015)
• Prepared and assembled a variety of food and drinks for customers
• Greeted and ascertained customers’ needs and answered questions regarding menus/ingredients
• Acted as lead for in-house catering events by reserving café and creating sheet with all necessary materials
• Acted as server during catering events for businesses and private parties as well as prepping for event beforehand and clean-up after
• Maintained cleanliness and hygiene around cooking station
Intern, South Milwaukee Recreation, So Milwaukee, WI (May 2013-September 2013)
• Drafted press releases, announcements, and brochures to promote programs
• Represented the department at community events
• Collected, prepared, and distributed payroll for a staff of 13
• Oversaw daily office procedures and operations
• Coordinated scheduling, maintenance, and operation of supplies and equipment
• Used computer software to plan, reserve, and organize events and programs
• Answered and managed incoming and outgoing calls while recording accurate messages