Ashley George Resume
Ashley George ------------ Cell ------------ Durham, NC
Summary:
Proven experience providing customer support in high volume retail environments
An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.
Strategic-relationship and partnership-building skills i.e. active listening, attention to detail, team player, and effective communicator.
Work Experience
Conduent
Technical Support Advisor .
March 2019� Present
Provide quality customer service, product knowledge, and outfit coordination for clients. This includes but is not limited to the following:
Assisting customers with technical support for their cellphones, computers, tablets, and watches.
Coordinating appointments to go in for service.
Setting up mail-in service options for customers.
Educate customers on functionality and features of their devices by showing them new shortcuts and providing articles with associated information.
Troubleshoot technical issues.
Proficient in using Conduent�s computer operating system.
Men's Warehouse
Customer Service Associate May 2017 � Present
Provide quality customer service, product knowledge, and outfit coordination for clients. This includes but is not limited to the following:
Assisting customers with wedding party set up
Coordinating customer reservations, and rental fittings
Organizing new merchandise and maintaining a clean and neat sales floor
Proficient use of Men's Warehouse computer operating system
Kohl�s Department Store
Beauty Associate Sept 2016 - March 2017
Meet and greet customers; exceeding sales and new charge account goals
Assisted clients with product information. Provided an understanding of features and benefits of the store�s various beauty and fashion products
Handle customer inquiries and service requests.
Locate resources and alternative services to assist with client problem resolution
Ability to communicate effectively with customers, peers and management
Ability to work in a fast-paced environment, handle multiple priorities and learn new procedures
McDonald�s
Cashier Aug 2014 - Nov 2015
Meet and greet customers; providing a pleasant dining experience
Possessed a good understanding of product information to assisted customers with orders
Cashier responsibilities
Responsible for multiple workstations i.e. back counter, front window, dining room
Estatibles Furniture & Antiques
Cashier and U-Haul Operator/Dealer June, 2012 � August, 2013
Cashier responsibilities
Helping customers on the sales floor
Working the U-Haul Operating system
Working with U-Haul customers
Making returns
Keeping up with Inventory
Straightening up the Sales Floor
Education and Coursework
Panther Creek High School, Cary, NC June 2012
College Track
High School Diploma
Member of Students Against Destructive Decisions (SADD) Club
3.6 G.P.A.
1730 SAT score
East Carolina University, Greenville, NC 2012 - 2016
Psychology Major w/ a Pre-Med minor
Senior � Part -Time Student
Languages
Taken 6 years of Spanish in Middle School, High School, and College.
Not fluent, but able to understand and speak a little
***References furnished upon request
Ashley George ------------ Cell ------------ Durham, NC
Summary:
Proven experience providing customer support in high volume retail environments
An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.
Strategic-relationship and partnership-building skills i.e. active listening, attention to detail, team player, and effective communicator.
Work Experience
Conduent
Technical Support Advisor .
March 2019� Present
Provide quality customer service, product knowledge, and outfit coordination for clients. This includes but is not limited to the following:
Assisting customers with technical support for their cellphones, computers, tablets, and watches.
Coordinating appointments to go in for service.
Setting up mail-in service options for customers.
Educate customers on functionality and features of their devices by showing them new shortcuts and providing articles with associated information.
Troubleshoot technical issues.
Proficient in using Conduent�s computer operating system.
Men's Warehouse
Customer Service Associate May 2017 � Present
Provide quality customer service, product knowledge, and outfit coordination for clients. This includes but is not limited to the following:
Assisting customers with wedding party set up
Coordinating customer reservations, and rental fittings
Organizing new merchandise and maintaining a clean and neat sales floor
Proficient use of Men's Warehouse computer operating system
Kohl�s Department Store
Beauty Associate Sept 2016 - March 2017
Meet and greet customers; exceeding sales and new charge account goals
Assisted clients with product information. Provided an understanding of features and benefits of the store�s various beauty and fashion products
Handle customer inquiries and service requests.
Locate resources and alternative services to assist with client problem resolution
Ability to communicate effectively with customers, peers and management
Ability to work in a fast-paced environment, handle multiple priorities and learn new procedures
McDonald�s
Cashier Aug 2014 - Nov 2015
Meet and greet customers; providing a pleasant dining experience
Possessed a good understanding of product information to assisted customers with orders
Cashier responsibilities
Responsible for multiple workstations i.e. back counter, front window, dining room
Estatibles Furniture & Antiques
Cashier and U-Haul Operator/Dealer June, 2012 � August, 2013
Cashier responsibilities
Helping customers on the sales floor
Working the U-Haul Operating system
Working with U-Haul customers
Making returns
Keeping up with Inventory
Straightening up the Sales Floor
Education and Coursework
Panther Creek High School, Cary, NC June 2012
College Track
High School Diploma
Member of Students Against Destructive Decisions (SADD) Club
3.6 G.P.A.
1730 SAT score
East Carolina University, Greenville, NC 2012 - 2016
Psychology Major w/ a Pre-Med minor
Senior � Part -Time Student
Languages
Taken 6 years of Spanish in Middle School, High School, and College.
Not fluent, but able to understand and speak a little
***References furnished upon request