Ashlene's Resume
no image
Ashlene's Resume

Ashlene Lightbourne
1625 N Whistling Straits|| Fayetteville, AR 72704 || 1------------- || ------------

PROFESSIONAL SUMMARY
� Proficient with Microsoft Office (Word, PowerPoint and Excel)
� 1 year Creole classes
� Intellectual Skills (critical , analytical and problem-solving skills)
� 3+ years of Customer Service Experience

EDUCATION
University of Arkansas, Fayetteville, AR Graduated: May 2019
Bachelor of Science in Kinesiology
Concentration: Exercise Science? Pre-Physical Therapy track

WORK EXPERIENCE
University Recreation, Fayetteville, AR April 2018 � May 2019
Fitness Center Attendant
? Greeted patrons and provided assistance with the gym equipment
? Offered health and wellness advice and enforced the fitness center policies
? Performed minor repairs to equipment as necessary and maintained a clean and organized fitness center
? Assisted the Student Manager or Supervisor with opening and closing procedures as well as injuries

Exercise Science Research Center, Fayetteville, AR August 2018 � December 2018
Fitness For Fun Intern
? Created exercise routines for 5 clients after analysis of exercise tests results and medical history
? Monitored their progress and adjusted exercise routines according to their fitness levels
? Trained clients how to properly use 15 types of equipment and demonstrated the exercises
? Provided them with general information regarding fitness and health

Cable Bahamas Limited, Nassau, Bahamas June 2016� August 2016
Customer Service Agent/ Technician
? Troubleshoot and assessed 50-500 customer concerns daily in reference to their internet, telephone and cable services
? Answered phone calls and monitored email inquires
? Educated customers by supplying information about the services offered
? Logged and organized customer queries into company documentation software

Work Force Bahamas & Consultants, Nassau, Bahamas February 2015 � January 2016
Office Assistant/ Administrator
? Answered phone calls, received messages and monitored email inquiries
? Greeted clients and aided in the application process
? Converted paperwork, documents and company based information into Microsoft Excel reports
? Supervised and coordinated the activities of 3 staff members
? Trained new employees on duties, policies, and procedures of company

VOLUNTEER
Tyson Invitational, Fayetteville, AR January 2019
? Gathered volunteers and assigned them to their various positions
? Assisted track officials with a variety of field events

PROFESSIONAL ASSOCIATIONS
� Pre-Physical Therapy Club January 2018- May 2019
� The Caribbean Students Association August 2016 � May 2019

AWARDS AND ACHIEVEMENTS
The Ministry of Education Scholarship Award: $7,500
The Chancellor�s Student Success Scholarship: $4,200