Arens Resume
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Arens Resume

ARENS HAXHILLARI 2018 N 73rd Avenue ?Elmwood Park, IL 60707 ?------------ ? ------------


EDUCATION

Bachelor in Finance & Marketing | May 2021 • University of Illinois at Chicago, College of Business Administration • Minor: Mathematics • Overall GPA: 3.06 • Honors and Awards: Dean’s List (Spring 2019)

EXPERIENCE

JP Morgan Chase | June 2018-Present Associate Banker • Leader of Teller Referrals for three consecutive months • Assisted customers with a range of questions and issues, establishing trust and satisfaction • Contributed to a rise in OSAT as a result of diligent customer service • Processed 15+ transactions per hour at peak times with extreme attention to detail • Identified and pursued selling and cross-selling opportunities with bank customers and perspective customers

Da Luciano | June 2018-Present Delivery Driver • Delegated tasks amongst drivers, assigning routes to ensure timely deliveries • Quickly and effectively handled payment and questions on demand • Accurately delivered multiple orders to customers in each run • Cut overall delivery time from 60 minutes to an average of 35 minutes • Enhanced client relationship, ensuring repeat customers

Da Luciano | June 2016-June 2018 Manager • Delegated tasks and supervised employees to maintain sales at peak times • Balanced cash register regularly • Mentored and trained new staff, creating teams that would perform effectively • Resolved customer complaints and questions • Retained a high customer satisfaction rate


SKILLS • Technical: Microsoft Office (Excel, Outlook, Word, PowerPoint) • Languages: Albanian, Spanish and English • Soft Skills: Team player, positive attitude, adaptable, quick learner, strong communication,

Volunteer Experience/Activities/Achievements • Junior Achievement 2017 in Chicago, IL • Set up and oversaw fundraisers for epileptic foundations. • Excelled in DECA, achieving 3rd place in state business competition and placing nationals. • Participated in Target Case Competition 2019