Applying for Server!
no image
Applying for Server!

Adam Boyd

5845 Monticello Ave
Portage, MI 49024
Phone: ------------
E-Mail: ------------

Professional Summary

Communicative server dedicated to going above and beyond to create unforgettable guest experiences. Establish rapport with management and staff through quality of service and personal interaction. Offering 1 years of experience serving up to 50 dinner guest. Worked in restaurants my whole life. Talented food service professional bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling of special dietary requirements and general food safety standards. Diligent food service worker with successful history in fast pace settings and dedication to supporting team with hard work and knowledgeable service. Familiar with food safety requirements and taking accurate orders. Skilled at delivering speedy service to maximize satisfaction. Personable restaurateur possessing 10 years of food service experience. Familiar with fast-paced banquet events and casual-dining service, including multi-course meals and complimentary bar. Serve Safe Certified.

Skills

To-go order preparation
Order delivery practices
Daily specials memorization
Guest relations management
Cash handling expert
Sale expertise
Point of sale knowledge
Tableside service
Stocking and replenishing
Dining area cleanliness
High-volume dining

Order accuracy
Food sales and promotion
Menu development
Portion control
Staff supervision
Labor cost controls
Sales proficiency
Marketing understanding
Inventory management
Building maintenance

Work History

May 2019 to Current
Erbellis Pizzeria Portage, Michigan
Delivery Driver

Documented sales by recording order information in our POS system.
Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
Maintained accurate accounts by documenting orders, collecting payments and issuing receipts for every purchase.
Oversaw incoming deliveries, including unboxing supplies, shelving stock and rotating items.
Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
Scraped, washed and efficiently restacked dishware, utensils and glassware to keep kitchen ready for customer demands.
Washed equipment, surfaces, refrigerators and other areas and applied sanitizing chemicals.

November 2015 to June 2018
Adam's Pizza Inc. Three Rivers, MI
Owner/Operations Manager

Applied performance data to evaluate and improve operations, target to current business conditions and forecast needs.
Devised, deployed and monitored processes to boost long-term business success with optimal sales and profit levels.
Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.
Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly.
Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate.
Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
Evaluated upcoming program plans to forecast expected resource needs.
Maximized profits by reducing waste in payroll administration 20% weekly and increased sales 50% with up-selling techniques and proper marketing techniques.
Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Prepared dough from scratch using old world recipe and added toppings, cheese and sauce for unique pies.
Prepared items like bacon ahead of time to promote efficiency in dish garnishing.
Upheld optimal staff and customer protections by monitoring food handling, cleaning and sanitation protocols.
Reduced customer wait times by quickly and efficiently operating customer window and sales register.
Safely operated pizza oven and other kitchen equipment to protect all team members from harm and equipment from damage.
Limited portion sizes and used garnishes to control food costs.
Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.

June 2014 to June 2015
Hovey's Pizza Inc. Three Rivers, MI
General Manager

Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Boosted productivity by consolidating material planning, data collecting, payroll and accounting programs into one main system.
Improved brand awareness by monitoring all marketing campaigns and fostering membership acquisitions and business development.
Developed effective business plans to align strategic decisions with long-term objectives.
Worked with support teams to resolve issues with product, service or accounting areas.
Devised, deployed and monitored processes to boost long-term business success with optimal sales and profit levels.

June 2013 to June 2014
Hovey's Pizza Three Rivers, MI
Assistant Manager

Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Handled customer service by dealing with complaints, organizing stock and answering customer questions.
Assessed workloads to meet seasonal fluctuation needs.
Supported staff development and goal attainment by focusing on skill development and job satisfaction.
Monitored employee performance and developed improvement plans.
Trained team members in successful strategies to meet operational and sales targets.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
Kept work areas clean, organized and safe to promote efficiency and team safety.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Established and optimized schedules to keep coverage and service in line with forecasted demands.

February 2012 to May 2013
Adam Boyd Inc. Paw Paw, MI
Small Business Owner

Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
Developed and implemented techniques for increasing page visits and likes.
Created and managed landing pages for products.
Collected and analyzed data to improve strategies.
Managed all facets of business operations, including financial tracking, inventory coordination and social media marketing.
Developed successful online sales operations from scratch by establishing and following strategic vision, mission and operational plans.
Identified value propositions and key messages for all of company's marketing campaigns.
Developed key messaging, branding and positioning statements.
Provided feedback to all departments on brand consistency in outbound communications.
Reviewed and edited blog posts to guarantee high content quality.

January 2010 to June 2012
D.Coy Ducks Lawton, MI
Cook

Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
Maintained well-stocked stations with supplies and spices for maximum productivity.
Prepared cooking supplies, ingredients and workstations when opening and closing kitchen.
Adjusted established recipes to remove allergens or alter tastes for customer desires.
Ordered and received products and supplies to stock kitchen areas.
Planned promotional menu additions based on seasonal pricing and product availability.
Developed menus, pricing and special food offerings to increase revenue and customer satisfaction.
Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
Verified proper portion sizes and consistently attained high food quality standards.
Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
Planned lunch, dinner and bar menus, as well as special menus for in-house special events and catering.
Assisted chef with planning easy but elegant appetizers to spark customer interest.
Enhanced and maintained central standardized recipe and ingredient repository, including nutritional and cost information.
Packaged, arranged and labeled ingredient stock, storing at established temperatures.
Maintained clean, hygienic kitchen workspace by sweeping, mopping and taking out trash.
Inspected and cleaned food preparation areas to guarantee safe, sanitary food-handling practices.

April 2009 to June 2010
D. Coy Ducks Lawton, MI
Server

Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Kept updated knowledge of menu and chef specials to provide recommendations according to tastes and specific allergies.
Restocked salad bar and buffet for lunch and dinner service.
Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Monitored guests for intoxication and immediately reported concerns to management.
Created orders, documented special requirements and discussed needs with kitchen personnel to provide customers with desired food and minimize complaints.
Delivered orders in timely manner and corrected all issues to ensure guest satisfaction.
Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.

June 2007 to March 2009
D. Coy Ducks Lawton, MI
Host/Dishwasher

Planned and executed guest parties by organizing menus, spaces and special requests.
Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
Watched dining area staff to evaluate server loads and calculate accurate wait times.
Cultivated positive guest relations by managing information and orchestrating speedy seatings.
Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
Supported servers, food runners and bussers with keeping dining area ready for every guest.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

Education

2009 Paw Paw High School Paw Paw, MI
High School Diploma

Western Michigan University Kalamazoo, MI
Business Management
Went for 2.5 years then dropped out after realizing college is a scam.

Certifications

SafeServ certification: Food Handling