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Location: Sterling, Virginia, USA
School: Northern VA Community College
Major: Business


Apollos Santos-Quick

45383 Persimmon Lane, Sterling VA 20175

Objective: To apply my technical knowledge and personal skills toward finding solutions for clients through troubleshooting, diagnostics and using valuable experience gained in the field.

• Effective time management
• Consistent work ethic
• Multitasking
• Extensive customer service background
• Diligent either independently or on a team
• Professional demeanor
• Strong communication skills

Scheduler IV - Mirixa Corporation - Reston, VA (2017)
• Strictly adhering to company and HIPAA policies
• Attaining daily outbound call goals
• Demonstrating sensitivity toward the elderly and
• Accurately reciting call scripts for multiple disabled health plans with varying restrictions

Scheduling Specialist - Advance Health - Chantilly, VA (2016/2017)
• Handling sensitive health related information
• Meeting daily volume goals
• Strictly adhering to company and HIPPA policies
• Overseeing health risk assessments
• Establishing new memberships
• Keeping accurate records for existing members
• Leading constructive meetings for new policies

Document Processor & Personal Admissions Liaison - K12 Inc. - Herndon. VA (2013/Present)
• Handling sensitive education record information (FERPA compliant)
• Adhering to/exceeding weekly deadlines
• Problem solving and providing appropriate solutions
• Following policies & scripts for over thirty different schools
• Adapting to changing processing guidelines
• Document portal technical support
• Aiding management in streamlining procedures
• Creating spreadsheets in Excel to organize client- contact priority

High School Diploma - Broad Run High School - Class of 2012

Associates Degree in Business Administration Northern Virginia Community College - Sterling, VA - Expected
Graduation Fall 2021

• Restoring corrupted operating systems
• Troubleshooting missing or incompatible drivers
• Building computers under budget constraints while maintaining required performance specifications
• Following grounding protocol and preventative maintenance
• Proficiency in Microsoft office 2007-2013 / 365
• Experience with several PC and laptop builds, all for different purposes and provisions

apollos, nova, technician, IT