1832 W. Commonwealth Ave. Apt 109. Fullerton CA 92833
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California State University, Fullerton May 2020
Bachelor of Arts, International Business, Concentration in Intercultural Management in French
SUMMARY OF QUALIFICATIONS / COMMUNICATION SPECIALIST POSITION
Over 5+ years of experience working in the hospitality industry and customer relationship management.
Coordinated & implemented programs to support hotel’s survey scores and commitment to excellence.
Experience communicating internally with team members and clients regarding questions and concerns.
Demonstrated experience using social media platforms such as Instagram, Facebook & LinkedIn.
Front Desk Agent, Clarion Hotel, Anaheim, CA 08/19 – present
Provide guests with beneficial information regarding hotel services, amenities, tourist events and attractions.
Manage guest and staff phone calls and direct them to appropriate parties. Perform monetary transactions with guests as needed.
Took ownership and initiative to aid guests with complaints and inquiries, and followed up for satisfaction.
Front Desk Agent, The Buena Park Hotel & Suites, Buena Park, CA 07/16 – 08/19
Check in/ out guest in a timely manner
Assist with scheduling and creating group bookings
Set up group rates for contracts
Sales Advisor, Club Demonstration Services, Garden Grove, CA 07/14 – 07/16
Excel at working in a fast-paced environment
Cater to customers’ needs while ensuring customer satisfaction
Utilize knowledge of products to inform and upsell customers
Assist in organizing and maintaining store visuals
Legal Assistant, Mehr & Associates LLP, Irvine, CA 01/14 – 06/14
Provide excellent phone communication skills
Worked with minimal supervision
Set up appointments for clients
Experienced in Microsoft software
Public Relations Student Society of America 01/18 – present International Business Club CSUF
French Club - GWC
Proficient in applications such as Microsoft Word, Excel, & Social Media
Fluent in French, Flemish, & English
Social Media Internship