Anna Litz_Project and Program Management Professional
ANNA LITZ
205 Lansdowne Ct, Pennington, NJ 08534
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Professional Profile
Project and Client Management professional with experience in program management, agile methodologies, new product development, technology releases, marketing, and risk and change management.
Skills and Achievements
• Scrum Master Certified (SMC)
• Scrum Fundamentals Certified (SFC)
• Recipient of several ETS performance recognition awards
• Co-author of ETS Research Memorandum series publication: Behavioral Differences between Retyping, Drafting, and Editing: A Writing Process Analysis
• Dale Carnegie Certifications in Leadership, Strategy, HR, Communications, Diplomacy, and Sales
• Conversational in Greek and Spanish languages
• ETS Toastmasters Club
o Treasurer
o Mentor
o Competent Communicator certification
Proficient in:
o Microsoft Office (including MS Project and MS Project Web App)
o JIRA
o IT Team Foundation Server (TFS)
o Customer Relations Management (CRM) system
EXPERIENCE
2018-Present eProSoft America Inc. Princeton, NJ
Project & Client Manager
• Successfully plan, direct and coordinate all facets of project activities from conception to launch for the primer digital application for a Fortune 500 client on time and within budget.
• Manage client engagement and business development efforts across Pharmaceutical and e-Commerce industries.
• Lead +20 domestic and global resources that include developers, business analysts, UI/UX designers and QA analysts.
• Re-engineer processes to streamline best practices, optimize performance, and increase revenues.
• Responsible for developing project plans and timelines, risk management, regulatory compliance, content management and post launch deployment activities.
• Manage offshore development teams for all support, maintenance, and enhancement efforts for a global sales platform used by 3,500 users worldwide.
• Planning and coordinating content customization, translation, development, User Acceptance Testing, and deployment efforts for the 7 additional global markets.
• Provide final QA reviews of test scripts, content updates, and all other client-facing collaterals prior to release.
• Leading and facilitating key communications with domestic and overseas market leaders and stakeholders.
2016-2018 Educational Testing Service – Office of Quality Princeton, NJ
Project Manager
• Effectively d high risk and extremely visible projects encompassed within 80M annual contract with the CDE (California Department of Education).
• Planned, executed, and managed end to end multi-year project plans, following PMI-aligned best practices and the PMLC (Project Management Life Cycle), while managing the triple constraint.
• Guided complex work streams with a clearly communicated and baselined project schedule and plan.
• Practiced agility, flexibility and creative thinking in problem solving the unexpected and total quality improvement in leveraging opportunities, resulting in +$1M company cost savings.
• Led IT Release Management for new online state tests, planning risk mitigations and contingencies to ensure adherence to demanding and stringent release targets and lockdowns.
• Used Scrum and agile methods to manage cross-functional teams.
• Served as Risk Management lead for ETS/CDE contract and mollify sensitive client interaction.
• Consistently practice adaptive communications style and approach to meet the needs of all levels of industry audience.
• Deliver on projects and earn trusted partner status with Sponsors, Project Owners and other stakeholders by anticipating project needs well in advance, exhibiting product and business knowledge for assigned projects, and demonstrating knowledge of relevant business strategy.
• Effectively use change management to quickly respond to and resolve crisis situations and/or to evaluate the impact of proposed scope changes on the project, schedule/critical path, budget and other resources.
• Identified gaps and created internal and client-facing strategies to optimize performance and align to state mandates.
• Responsible for managing and reporting on overall end to end project status and key metrics through dashboard reporting.
2014-2016 Educational Testing Service – Strategy Division Princeton, NJ
Client Relations Manager for AIAST (Artificial Intelligence and Automated Scoring Technologies)
• Managed end to end project facets for research initiatives and growth opportunities involving NPD (New Product Development), student and teacher development, and cross-company collaboration that catalyzed the corporate mission.
• Led IT Release Management, targeting rigorous, critical correction and improvement in a new online product.
• Applied exceptional analytical skills and sound autonomous judgment to resolve new product development and operational IT issues, leading to +$100K in SBU saved costs.
• Surpassed client satisfaction and maintained product competitiveness in the current market by leading synthesis of various work in cross-functional teams to augment NPD.
• Managed project life cycles for a new automated product: planning scope and objectives, maintaining project schedules and purpose, coordinating risk and change management, ensuring on-time execution and closure.
• Directly supported sales and marketing: increasing revenue, facilitating workshops, and creating materials for trainings, new product pilots, and marketing campaigns targeted for renewal and new business.
• Performed with ingenuity and exceptional communication skills to amalgamate cross-divisional goals and synergies among internal and external clients, stakeholders and vendors for developmental ventures involving 20,000+ students.
2013-2014 Educational Testing Service – Strategy Division Princeton, NJ
Product Specialist – AIAST
• Served as SME in facilitating the recovery of a failed new product launch.
• Led cross-functional teams to resolve intricate production issues (over 500 complex product improvements and defects).
• Created and led quality control method of early error bug detection and resolution process.
• Provided exceptional client support, allowing 100% client retention despite challenged product launch.
• Revamped product support materials and demos available to all end users, trainers, and vendors.
• Researched and proposed strategies to management to save costs company-wide and for opportunities to increase product revenue, while satisfying changing customer needs.
2011-2013 Educational Testing Service – General Counsel Division Ewing, NJ
Test Security Analyst – Office of Testing Integrity
• Managed independent projects and conducted audits on high risk PSAT/NMSQT®, AP®, and SAT® testing sites.
• Identified process improvements to increase productivity, save money, and improve customer satisfaction.
• Detected and corrected test fraud and security breaches through statistical in-depth and forensic analyses.
• Served as liaison to clients, the General Counsel Office, test takers, and/or their legal counsel
• Prepared comprehensive reports and arbitration position statements for the General Counsel and responded to interrogatories in cases of litigation.
2010-2011 Educational Testing Service – Test Taker Services Ewing, NJ
Program Coordinator – Services for Students with Disabilities
• Served as ambassador to College Board and ETS Upper Management for performance reporting
• Identified cost-effective process improvements, resulting in increased output and client and SLA fulfillment.
• Assisted in change requests and budget management; forecasted and monitored scope of work and staff schedules
• Created standard operating procedures, process maps, training material, for the PSAT/NMSQT®, AP®, and SAT®.
EDUCATION
Thomas Edison State College Trenton, NJ
• Bachelor of Science in Liberal Arts – GPA: 3.986
Educational Testing Service Princeton, NJ
• PMI-aligned Project Management Training
ANNA LITZ
205 Lansdowne Ct, Pennington, NJ 08534
------------
------------
Professional Profile
Project and Client Management professional with experience in program management, agile methodologies, new product development, technology releases, marketing, and risk and change management.
Skills and Achievements
• Scrum Master Certified (SMC)
• Scrum Fundamentals Certified (SFC)
• Recipient of several ETS performance recognition awards
• Co-author of ETS Research Memorandum series publication: Behavioral Differences between Retyping, Drafting, and Editing: A Writing Process Analysis
• Dale Carnegie Certifications in Leadership, Strategy, HR, Communications, Diplomacy, and Sales
• Conversational in Greek and Spanish languages
• ETS Toastmasters Club
o Treasurer
o Mentor
o Competent Communicator certification
Proficient in:
o Microsoft Office (including MS Project and MS Project Web App)
o JIRA
o IT Team Foundation Server (TFS)
o Customer Relations Management (CRM) system
EXPERIENCE
2018-Present eProSoft America Inc. Princeton, NJ
Project & Client Manager
• Successfully plan, direct and coordinate all facets of project activities from conception to launch for the primer digital application for a Fortune 500 client on time and within budget.
• Manage client engagement and business development efforts across Pharmaceutical and e-Commerce industries.
• Lead +20 domestic and global resources that include developers, business analysts, UI/UX designers and QA analysts.
• Re-engineer processes to streamline best practices, optimize performance, and increase revenues.
• Responsible for developing project plans and timelines, risk management, regulatory compliance, content management and post launch deployment activities.
• Manage offshore development teams for all support, maintenance, and enhancement efforts for a global sales platform used by 3,500 users worldwide.
• Planning and coordinating content customization, translation, development, User Acceptance Testing, and deployment efforts for the 7 additional global markets.
• Provide final QA reviews of test scripts, content updates, and all other client-facing collaterals prior to release.
• Leading and facilitating key communications with domestic and overseas market leaders and stakeholders.
2016-2018 Educational Testing Service – Office of Quality Princeton, NJ
Project Manager
• Effectively d high risk and extremely visible projects encompassed within 80M annual contract with the CDE (California Department of Education).
• Planned, executed, and managed end to end multi-year project plans, following PMI-aligned best practices and the PMLC (Project Management Life Cycle), while managing the triple constraint.
• Guided complex work streams with a clearly communicated and baselined project schedule and plan.
• Practiced agility, flexibility and creative thinking in problem solving the unexpected and total quality improvement in leveraging opportunities, resulting in +$1M company cost savings.
• Led IT Release Management for new online state tests, planning risk mitigations and contingencies to ensure adherence to demanding and stringent release targets and lockdowns.
• Used Scrum and agile methods to manage cross-functional teams.
• Served as Risk Management lead for ETS/CDE contract and mollify sensitive client interaction.
• Consistently practice adaptive communications style and approach to meet the needs of all levels of industry audience.
• Deliver on projects and earn trusted partner status with Sponsors, Project Owners and other stakeholders by anticipating project needs well in advance, exhibiting product and business knowledge for assigned projects, and demonstrating knowledge of relevant business strategy.
• Effectively use change management to quickly respond to and resolve crisis situations and/or to evaluate the impact of proposed scope changes on the project, schedule/critical path, budget and other resources.
• Identified gaps and created internal and client-facing strategies to optimize performance and align to state mandates.
• Responsible for managing and reporting on overall end to end project status and key metrics through dashboard reporting.
2014-2016 Educational Testing Service – Strategy Division Princeton, NJ
Client Relations Manager for AIAST (Artificial Intelligence and Automated Scoring Technologies)
• Managed end to end project facets for research initiatives and growth opportunities involving NPD (New Product Development), student and teacher development, and cross-company collaboration that catalyzed the corporate mission.
• Led IT Release Management, targeting rigorous, critical correction and improvement in a new online product.
• Applied exceptional analytical skills and sound autonomous judgment to resolve new product development and operational IT issues, leading to +$100K in SBU saved costs.
• Surpassed client satisfaction and maintained product competitiveness in the current market by leading synthesis of various work in cross-functional teams to augment NPD.
• Managed project life cycles for a new automated product: planning scope and objectives, maintaining project schedules and purpose, coordinating risk and change management, ensuring on-time execution and closure.
• Directly supported sales and marketing: increasing revenue, facilitating workshops, and creating materials for trainings, new product pilots, and marketing campaigns targeted for renewal and new business.
• Performed with ingenuity and exceptional communication skills to amalgamate cross-divisional goals and synergies among internal and external clients, stakeholders and vendors for developmental ventures involving 20,000+ students.
2013-2014 Educational Testing Service – Strategy Division Princeton, NJ
Product Specialist – AIAST
• Served as SME in facilitating the recovery of a failed new product launch.
• Led cross-functional teams to resolve intricate production issues (over 500 complex product improvements and defects).
• Created and led quality control method of early error bug detection and resolution process.
• Provided exceptional client support, allowing 100% client retention despite challenged product launch.
• Revamped product support materials and demos available to all end users, trainers, and vendors.
• Researched and proposed strategies to management to save costs company-wide and for opportunities to increase product revenue, while satisfying changing customer needs.
2011-2013 Educational Testing Service – General Counsel Division Ewing, NJ
Test Security Analyst – Office of Testing Integrity
• Managed independent projects and conducted audits on high risk PSAT/NMSQT®, AP®, and SAT® testing sites.
• Identified process improvements to increase productivity, save money, and improve customer satisfaction.
• Detected and corrected test fraud and security breaches through statistical in-depth and forensic analyses.
• Served as liaison to clients, the General Counsel Office, test takers, and/or their legal counsel
• Prepared comprehensive reports and arbitration position statements for the General Counsel and responded to interrogatories in cases of litigation.
2010-2011 Educational Testing Service – Test Taker Services Ewing, NJ
Program Coordinator – Services for Students with Disabilities
• Served as ambassador to College Board and ETS Upper Management for performance reporting
• Identified cost-effective process improvements, resulting in increased output and client and SLA fulfillment.
• Assisted in change requests and budget management; forecasted and monitored scope of work and staff schedules
• Created standard operating procedures, process maps, training material, for the PSAT/NMSQT®, AP®, and SAT®.
EDUCATION
Thomas Edison State College Trenton, NJ
• Bachelor of Science in Liberal Arts – GPA: 3.986
Educational Testing Service Princeton, NJ
• PMI-aligned Project Management Training