Anika Joseph - Resume
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Anika Joseph - Resume

ANIKA JOSEPH
TRINIDAD AND TOBAGO

OBJECTIVE
An experienced engineering professional, trained in the United Kingdom, with over twelve (12) years experience in the Telecommunications Engineering, Project Management, Business Management and Construction Management fields.
Having worked for major companies like CLICO, PETROTRIN, TSTT and Digicel my goal is to bring a hardworking, dedicated and determined team player to your organization.
To be successful in everything I do.

EDUCATION (SUMMARY)
BEng (Hons) In Electrical and Electronics Engineering - University College London (UK)
BTEC National Diploma in Electronics and Communications Engineering (Distinctions) (UK)
Diploma in Project Management - with MS Project Training (Distinctions) - Technical Institute For Learning
Cisco Certified Network Associate (CCNA) - Certified
Cisco Certified Entry Technician (CCENT) - Certified
Comptia Network + Certified
Avaya PBX Training
Customer Service Training
OSH Act & HSE Management Training
Procurement & Purchasing Training
*Plus various other field related certifications.
NB: Due to start my MBA studies in 2019


EMPLOYMENT SUMMARY
JOB TITLE EMPLOYER DATE
IT Manager HRplus Software Limited November 2015 - Present
ICT Technical Engineer - Fibre Digicel September 2015 - Nov 2015
Internet Sys Administrator TSTT March 2009 � October 2014
Graduate Communications Engineer PETROTRIN February 2008 � February 2009
IT Support Technician CLICO March 2007 � February 2008
Junior Network Engineer QDTECH Limited , UK August 2006 � October 2006
Librarian/Personal Assistant Carnegie Library , UK September 2000 � Sept 2002


EMPLOYMENT HISTORY (DETAILED)
November 2015 � Present HRplus Software Limited
Information and Communications Technology Manager
? Manages and configures server platforms for 2003/2008/2012/2016 operating systems.
? Creation of computer accounts and other objects in Active Directory.
? Troubleshoot various networking problems (LAN and WAN)
? Provide remote assistance to users via the use of Remote Assistance, Remote Desktop Connections, Zoho Assist and Manage Engine Desktop Central for both local, regional & international users
? Manages all corporate assets and inventory systems
? Develops and maintains the Company IT Policies
? Develops and maintains Company Confidentiality Agreement Policies
? Manages Vendor Contracts and Services (renewals and purchases)
? Obtains quotations from vendors for purchases of Company assets
? Manages the dual-homed fibre circuits and site to site VPNs to maintain connectivity for site locations and the Internet
? Manages the IP PBX Telephony Solution (Yealink) for the company
? Manages the Manage Engine AD Manager, Audit Plus, Desktop Central and ServiceDesk applications and servers
? Manages the various Cloud Backup Solutions for company and client database backups
? Manages the Site and Equipment Monitoring tools for the company
? Provides application and networking support for staff members
? Provides networking and firewall support for Client Time Clock configurations
? Provides technical support and performs configurations for various VPN access
? Provides hardware and software support for IT devices
? Provides technical support for database and application servers
? Manages and maintains the Corporate Email solution
? Performs training and troubleshooting for customers with FingerPrint and Facial Recognition (Biometric) Time Clocks (iFace 800, US-10C-ID & uFace800 units) and ERP systems.


September 2015 - November 2015 DIGICEL Trinidad
ICT Technical Engineer - Fibre
? Designed and configured Fibre DPLC and DIA circuits for Enterprise customers via the U2000 platform, Transmission Nodes and Cisco 6509, ASR 901 and ASR 903 routers (Both microwave and fibre networks)
? Configured network elements into the SolarWinds application for monitoring and alerting
? Troubleshooted initial setups to provide the required capacity and quality
? Monitored circuits on the Solarwinds application.
? Provided maintenance support to existing customers on relevant solutions
? Reviewed and optimized the technical solutions provided under the ICT umbrella
? Investigated and recommended improved configurations for ICT solutions
? Streamlined and allocated resources to optimize productivity
? Selected and provided vendor /service provider management.
? Managed projects and ensured successful completion as per sales targets
? Performed on-going capacity management to ensure the network is adequately dimensioned to support ICT services
? Responded to support issues on ONTs and OLTs
? Assisted the Tech installation & support team with deployment issues when required

March 2009 - October 2014 (VSEP) TSTT (Broadband Technology Dept - ISP)
Internet Systems Administrator (Junior Management)
? Creation of Wavier of Tenders for equipment from vendors
? Provisioned customer services via the use of CIS, IAS and ConceptWave applications
? Renewal of support contracts for vendors and contractors
? Preparation of Business cases and CRBs for Budget Approvals
? Performed tender/proposal evaluations and selection (of vendors)
? Participated in Performance Appraisals of co-workers
? Liaised with consultants for new and existing projects
? Performance of Fault management procedures
? Management of the core equipment that provides the Internet Service
? Performed configurations on the 7600 series routers, 3700, 6500 series switches and CRS-1 routers
? Updated configurations on the Huawei MA5200G BRAS nodes to ensure proper operations for DSL customers
? Performed configuration and maintenance on PDSN (Packet Data Serving Node) that provides connectivity for EVDO services - Simple IP and Mobile IP customers
? Performed configuration and maintenance on RAS devices for dial-up customers
? Performed configuration of IP addresses for WIMAX customers
? Tested various equipment from other departments to ensure optimum performance before it is marketed
? Configured network elements in the Cacti application for monitoring and alerting
? Assisted the Application team with DNS, IPAM and Email issues
? Performed configurations on the IPAM system to accommodate new users (IP Address Management - IPAM)
? Distributed and assigned IP addresses to various services via IPAM
? Assisted with the configuration and design of VMWare infrastructure
? Assisted with the installation of various equipment used for numerous network services
? Added components to the Network Management System to enable monitoring of all network devices
? Configuration of the CiscoWorks application to further monitor all Cisco devices on the network and to also provide backups of configurations and software images for the various equipment
? Assisted in the installation of copper and fiber cabling to these equipment
? Configuration of IP addresses for business customers
? Troubleshooted of routing issues for customers
? Monitored of International Links to Upstream Providers
? Designed, Implemented and Maintained the IPV6 core
? Assisted with Metro Ethernet services and cut-over from Leased Line services
? Assisted with the Metro Connect services and cut-over from DSL services
? Managed the INISO queue for job orders coming to the ISP for static, WAN and LAN IP address blocks and other assistance
Projects Assigned and Completed to Date:
? Designed and Implementated IPv6 in the ISP Core
? Developed a site failover solution for RBL (routing solution)
? Developed and Implemented a Fault Management Solution for the ISP environment
? Assisted in the upgrade and installation of the Bluecat DNS solution
? Assisted in the upgrade and installation of the central AAA solution
? Assisted in the Adaptive Bit Rate (ABR) project for IPTV over the DSL network
? Developed a business and technical plan for the migration of legacy HSIA customers to ADSL2+ for Tobago customers
? Assessed the TSTT�s ISP network and produced a Risk Assessment Plan

Feb 2008 - Feb 2009 PETROTRIN (Network Design & Engineering Department)
Graduate Communications Engineer
? Assisted Communication Engineers with daily tasks
? Performed research and technical evaluations of new technologies and provided recommendations for implementation within the Oil and Gas environment
? Configuration and Installation of various equipment: Environmental Monitoring Systems (NETBOTZ), Routers, Switches, Hubs, Bridges, Telephones (Nortel)
? Prepared Scope of Works, Request For Proposals, Cost Estimates
? Created Visio drawings of numerous sites for audit and project related purposes
? Perform Job Hazard Analysis of sites scheduled for work
? Supervised contractors for installation or repair works
? Assisted with the installation of fibre, copper and other transmission mediums within the Industry
? Assisted with basic IP and Analog telephony issues
? Configured IP telephones on the Nortel Database
? Jumpering of analog lines on the BIX blocks for various locations within the Industry
? Provided basic support to users with networking issues throughout the industry
Projects Assigned:
� Implementation of a RFID solution for the Procurement and Inventory Department of Petrotrin
� Implementing MPLS to upgrade the current WAN infrastructure
� Research and Implement a Satellite Communications Solutions for the Emergency Services - Disaster Preparedness
� Refinery Upgrade
� Improving Voice Communications in Petrotrin�s Producing Fields
March 2007 - Feb 2008 CLICO (IT Department)
Information Technology Technician
? Provided support for end users on desktops, laptops and handheld PCs
? Provided support for the Company�s Telephony system - Analog, Digital and IP phones via the AVAYA site administration and IP Office Manager
? Creation and deletion of authorization codes used throughout the organization
? Provided remote assistance to external clients and regional employees
? Installed and updated software and hardware for users
? Troubleshooted printers, scanners and other company peripherals
? Created and maintained the company�s inventory for software and hardware
? Assisted users with account lock-outs via Active Directory
? Used Active Directory to add new computers and other objects.
? Configured various software for users: Bosonova (USSI), Client Link, SAP, Document Wizard, etc
? Provided support for Microsoft Outlook
? Troubleshooted network connectivity issues for users
? Configured Quickset and Mobile Net Switch to enable mobile users to switch profiles for access to the network at home and work
? Network Configuration of all hardware to enable access to the corporate network
? Configuration of the company�s wireless access points to maintain wireless connectivity for users at all times
? Configure Symantec Antivirus software and perform upgrades to various OS
? Provided reports and project proposals to senior management concerning research done on new technologies. Implementation and/or integration of these technologies into the corporate network.

August 2006 - October 2006 QDTECH Limited UK
Junior Network Engineer
? Assisted in large rollouts of Printer and Monitor Upgrades and other networking equipment for law firms.
? Prepared Request for Quotations and other tender documents for vendors
? Assisted with the Evaluation process for vendor selection
? Assisted with the Procurement process for numerous devices from suppliers
? Provided desktop and telephony support services to staff

September 2000 - 2002 CARNEGIE LIBRARY UK
Librarian/Personal Assistant
? Filing
? Photocopying
? Entering new books in the Talis Database
? Renewal of Books
? Dealt with Telephone Queries
? Performed Accounting Duties
? Prepared and Arranged meetings between various clients and supervisors
? Faxing
N.B Did numerous other private computer-related jobs for the duration of my studies


SKILLS
TELECOMMUNICATIONS ENGINEERING:
? Total of approximately 7 1/2 years work experience
? Configured Cisco Switches, Routers and Bridges via the CLI & GUI - (7606, 7609, 6509, 3750, 2650, ASR 903s, ASR 901s, Transmission Nodes (TNs) and CRS-1)
? Performed configurations at both Layers 2 & 3 of the protocol stack
? Configured various routing protocols for example: RIP, IGRP, EIGRP, BGP, ISIS and OSPF.
? Ability to troubleshoot routing issues
? Designed and configured VLANS, GLBP, HSRP, VVRP
? Troubleshooted various communications equipment.
? Configured and troubleshoot wireless networks via Cisco Wireless Lan Controller (WLC) and Wireless Control System (WCS)
? Management of the distribution and retraction of IPv4 and IPv6 addresses
? Configured DNS record types
? Administration of AAA servers
? Management of Leased Line, WIMAX, Dial-Up, DSL, HSIA and Metro E customers via Cisco RAS, Huawei BRAS nodes, Nortel Shasta and Huawei S8512, S8505, NE40E, NE80E and APTILO server.
? Management of network devices via Network Management Software (Ciscoworks, Cacti and SolarWinds)
? Installed Fibre and Copper cabling for networking devices
? Supervised contractors and vendors
? Firewall configurations (Cisco and Zywall - Zyxell)

INFORMATION TECHNOLOGY & ADMINISTRATION:
? Total of 5 years work experience
? Configured and maintained user accounts in a Windows XP/7/8/10 environment.
? Managed servers in Server 2003/2008/2012/2016 operating systems.
? Creation of computer accounts and other objects in Active Directory.
? Troubleshoot various networking problems (LAN and WAN)
? Provide remote assistance to users via the use of Remote Assistance, Remote Desktop Connections, Zoho Assist and Manage Engine Desktop Central for both local, regional & international users
? Provide hardware and software technical support.
? Used Symantec Norton Ghost software to create images of various desktop and laptop computer models
? Patched and upgraded server OS and other applications
? Managed and configured biometrics time clock devices (Fingerprint and Facial Recognition)
? Configured various VPN technologies (Cisco, WatchGuard, Microsoft and Checkpoint)
? Basic knowledge of MS SQL databases and Alpha Application Server software
? Basic knowledge of virtual machines (VMWare)
? Equipment monitoring (Site24x7, SolarWinds, Netcool and CiscoWorks)
? Performed server backup operations (cloud-based)
? Employee Monitioring (Teramind software and Desktop Central Server)

TELEPHONY:
? Total of 6 years work experience
? Troubleshooted of various telephony systems: Analog, Digital and IP.
? Configurated of the AVAYA site administration to maintain the Audix (voicemail) system
? Configured various vectors and VDNs in Avaya for users to have clients access their various departments via pressing different options when prompted
? Configured various coverage paths upon requests, when calls are to be routed or covered if not available
? Creation of authorization codes with different Classes Of Restrictions (COR) and Classes of Services (COS) for various users who have a variety of authoritative access
? Troubleshooted fax machines on multifunction copiers and on stand alone units
? Configured and maintained IP Phones (AVAYA, NORTEL & Yealink)
? Created hunt and pickup groups for various departments
? Configured private lines for users
? Basic knowledge of the Nortel Telephony System
? Manage the Yealink IP PBX solution

PROJECT MANAGEMENT:
? Total of six (7) years Project Management work experience (in various roles)
? Knowledge of Project Management PMBOK 5th Edition
? Preparation of Scope of Works documentation
? Preparation of Communications Plan
? Preparation of Work Breakdown Structure
? Preparation of Project Charters
? Preparation of Waiver of Tender Documents
? Preparation of Request for Proposals
? Preparation of Risk Assessment Plans
? Proficient in using Microsoft Project
? Creation of Project Scope
? Creation of Activity Lists
? Creation of Project Network Diagrams (A-O-A & A-O-N)
? Basic knowledge of Project Cost Estimating Techniques
? Procurement Planning for goods and services
? Solicitation Planning
? Project Resource Planning and Management
? Development of Risk Reports and Registers
? Creation of Microsoft Visio Schematics
? Creation of Microsoft Powerpoint Presentations
? Use of Microsoft Project for Gantt Charts and Reports
? Basic Earned Value Analysis calculations

CONFLICT RESOLUTION & TROUBLESHOOTING:
? Total of approximately 7 years work experience
? Liaised with Account Managers, Engineers and Customers to resolve service issues, migrations and/or new installations
? Provided tier 3 support to outside plant technicians for the resolution of customer issues or service faults
? Used the Customer Information System (CIS) to manage service orders for customers and escalation

FACILITIES AND EQUIPMENT MANAGEMENT:
? Total of approximately 7 years work experience
? Liaised with vendors, contractors and engineers to plan and manage repair/maintenance services for assigned premises
? Liaised with external and internal contractors/vendors for repair and maintenance services for assigned equipment
? Provided facilities management and construction services (in private capacity)


EDUCATION (TRINIDAD AND THE UNITED KINGDOM)

YEAR COMPANY/SCHOOL COURSE/QUALIFICATIONS
TRAINING IN TRINIDAD
2015 TECHNICAL INSTITUTE FOR LEARNING LIMITED
CERTIFICATE IN PROJECT MANAGEMENT (Distinction)
(PMBOK 5TH EDITION)
NB: Formal Project Management Training (PMI) was also done in 2006 at the University College London (UCL), while reading for my BEng in Electrical and Electronics Engineering.

2014 TSTT TRAINING SCHOOL
(No certificate issued for this course) ADAPTIVE BIT RATE TRAINING - IPTV OVER A DSL NETWORK
2013 TSTT TRAINING SCHOOL PROCUREMENT/ PURCHASING TRAINING
2013 PRIVATE STUDY � CCENT (Certified)
� CCNA (Certified)
� CompTIA Network+ (Certified)
2009 PETROTRIN TRAINING COURSE
EXCEPTIONAL CUSTOMER SERVICE TRAINING
2008 UNIVERSITY OF THE WEST INDIES (UWI) - ST AUGUSTINE
(Incomplete) MASc ELECTRICAL & COMPUTER ENGINEERING major COMMUNICATIONS ENG
2008 ISACA / PETROTRIN PARTNERSHIP SECURING A WIRELESS NETWORK
2008 PETROTRIN TRAINING
(No Certificate issued) OSH ACT & HSE MGMT SYSTEM TRAINING
2007 CLICO /ILLUMINAT PARTNERSHIP AVAYA SYSTEMS ADMIN - CALL MANAGER TRAINING (PBX)
2007 CLICO /ILLUMINAT PARTNERSHIP AVAYA SYSTEMS ADMIN - AUDIX VOICEMAIL TRAINING (PBX)
2007 CLICO/PILOTHOUSE CONSULTING PARTNERSHIP SHAREPOINT 2007
TRAINING IN THE UNITED KINGDOM
2003 - 2006 UNIVERSITY COLLEGE LONDON (UCL) - UNITED KINGDOM (UK) BENG ELECTRICAL & ELECTRONIC ENGINEERING (HONS)
*Project Management (PMI) and Corporate Finance were some of the elective modules taken in the final year.
2006 EXP SOLUTIONS LIMITED - UNITED KINGDOM (UK)
NETWORK PROFESSIONAL PROGRAMME:
? COMPTIA A+
? COMPTIA NETWORK +
? MICROSOFT WINDOWS XP PROF
? MICROSOFT SERVER 2003
? LINUX
? CCNA
2000 - 2002 LAMBETH COLLEGE, VAUXHALL - UNITED KINGDOM (UK) BTECH NATIONAL DIPLOMA IN ELECTRONICS & COMMUNICATIONS ENGINEERING - (Distinctions in all 14 modules)

1998 - 1999 AMERICAN COMPUTERS & ELECTRONICS LIMITED A+ COMPUTER REPAIRS & MAINTENANCE CERTIFICATE
NB: Proficient in the Microsoft Office Suite and completed a Defensive Driving Course




INTERESTS
Singing, Exercising, Learning, Reading, Travelling, Cooking, Hiking and Real Estate Development


REFERENCES
? Mr Kuron Horsford, Former Senior at TSTT - 688-4458
? Ms Dionysia Mc-Clean-Gittens -Manager, Network Design and Eng at Petrotrin - 689-6323
? More references available upon request.