Angela Stevens Resume
Angela D. Stevens -Novoa
PO BOX 15038, Atlanta, GA, 30333• ------------ •------------
EDUCATION
Georgia State University Atlanta, GA
Bachelor of Arts, Spanish language & international business
Cum Laude August 2014
Georgia Perimeter College Atlanta, GA
Associate of Arts in Foreign Language August 2013
WORK EXPERIENCE
International Woman’s House Inc. Stone Mountain Bilingual Victim’s Advocate 2018-Present
• Answered and screened hotline phone calls from victims of domestic violence, human traffic, and sexual assault.
• Conducted initial intake assessment for new clients and their families.
• Developed written service and safety plan for in-shelter and outreach clients.
• Performed data entry into APRICOT software.
• Assisted clients with temporary protective orders, victim’s compensation, food stamps and Medicaid as well as immigration related proceedings.
• Effectively advocated and provided case management for all clients including conflict resolution, social, legal services, and health advocacy.
• Served as agency liaison with various agencies including, law enforcement, Catholic Charities, DFCS, Child Advocacy Center, Atlanta Legal Aid, Atlanta Victim Assistance among many others.
• Made appropriate client referrals for counseling and other needed services.
• Provided culturally sensitive and linguistically appropriate services to immigrants, refugees, LGTB and other minority groups.
• Cooperated with Children’s Advocate for school and counseling services.
• Supported shelter and staff in any needed way.
Montessori School of Cumming Cumming, GA
Primary Substitute Teacher 2016-2017
• Assisted teacher during class time by redirecting children to work and aiding children who need help during practical life activities.
• Worked with teacher to prepare environment each morning.
• Maintained order and cleanliness of environment.
• Daily assisted in the cleaning, preparation, and maintenance of classrooms, including serving snack and lunch, nap time, and potty training.
• Supervised and maintained children’s safety in classroom and on the playground.
• Provided direct instruction and/or remedial help as directed by the teacher.
• Helped children during work cycle to work cooperatively in an atmosphere of respect, using models of behavior and intervention demonstrated by the teacher.
• Helped teacher to make materials and plan activities; assists with field trips and “going out.”
• Substituted for teacher in cases of illness or absence.
• Reported accidents and concerns immediately to the teacher.
• Worked with teacher to learn about philosophy of Montessori to further understand the goals of the class and the school.
• Attended open houses and teacher & parent conferences as well as school workshops.
• Carried out all specific procedures and responsibilities as outlined by the Staff Handbook and the lead teacher.
• Successfully completed state mandatory training including courses such as make it safe, keep it safe, recognizing and responding to child abuse, working with parents, transportation and field safety, and germ warfare.
Atlanta Spanish School Suwanee, GA
Program Manager and Teacher 2014- 2018
• Generated and exceeded annual student enrollment by 11% based on strategical market research and analysis.
• Effectively developed marketing strategies such as social media campaigns and events, business partnerships, fundraising and multiplatform advertising while providing outstanding customer service for our families.
• Successfully organized and delivered age- appropriate educational programs and community events.
• Conducted student recruitment and admission assessments.
• Collaborated and implemented executive director’s management strategies according to annual performance planning.
• Recruited, interviewed, trained, supervised, and managed team of teachers, volunteers and other school staff according to school’s standards.
• Collected relevant data and developed student and personnel monthly performance reports.
• Received feedback from parent’s evaluations, as well as teachers and effectively resolved internal and external issues to improve school performance.
• Maintained and ensured student and personnel safety in our classrooms, fieldtrips and events.
• Developed an oral and written language & culture training program.
• Substituted for teachers in the classroom as needed as well as performed classroom observations.
Grady Memorial Hospital Atlanta, GA
Language & Cultural Intern Summer 2014
• Interpreted and translated medical and non- medical calls while providing excellent customer service to non-English speaking patients via telephonic and on-site services.
• Assisted at the international clinic with various bilingual projects.
• Performed clerical work including scheduling and coordinating interpreting appointments.
Belk Cumming, GA
Sales Associate 2012 - 2013
• Efficiently improved shopping experience by providing outstanding customer service.
• Effectively trained new team members while conducting store events and marketing campaigns.
• Successfully increased annual sales by exceeding credit card sales goal along with doubling personal annual sales quota by the end of first year.
A Place Like Home Daycare Alpharetta, GA
Afterschool and Substitute Teacher 2011-2012
• Supervised student's progress academically and socially according to school’s standards.
• Ensured student’s safety inside and outside classroom.
• Substituted for teachers when needed.
• Developed lessons and learning activities.
• Assisted students with homework and school projects.
• Prepared winter and summer camps.
• Attended teacher and student workshops.
• Assisted with snack and lunch time.
• Maintained classroom clean and organized.
• Kept material inventory up to date.
• Cooperated with other teachers to ensure student’s academic success.
Spanglish Bilingual Agency Cumming, GA
Language Expert 2009 - 2011
• Served as a bilingual liaison to Forsyth County Schools.
• Effectively reached the Latino population by interpreting and translating documents.
• Responsible for writing and proofreading transcriptions.
• Participated in annual language conference and multicultural management training.
Forsyth County Schools Cumming, GA
International Student Intern 2007 - 2008
• Assisted registering international students into the county by interpreting and translating.
• Performed clerical tasks such as filing, arraigning meetings, and preparing registration documentation.
• Cooperated with social worker and nonprofit organizations to create and deliver educational programs.
• Organized and conducted school events and community campaigns.
Personal & Professional Skills
Personal
• Verbal and written communication skills both in English and Spanish.
• Excellent critical thinking skills to make decisions and resolve problems.
• Adaptable team player.
• Enthusiastic self-starter and multitasker.
• Detailed oriented.
Professional
Proficient in WordPress, MS Office Suite, InDesign, project management.
REFERENCES AVAILABLE UPON REQUEST
Angela D. Stevens -Novoa
PO BOX 15038, Atlanta, GA, 30333• ------------ •------------
EDUCATION
Georgia State University Atlanta, GA
Bachelor of Arts, Spanish language & international business
Cum Laude August 2014
Georgia Perimeter College Atlanta, GA
Associate of Arts in Foreign Language August 2013
WORK EXPERIENCE
International Woman’s House Inc. Stone Mountain Bilingual Victim’s Advocate 2018-Present
• Answered and screened hotline phone calls from victims of domestic violence, human traffic, and sexual assault.
• Conducted initial intake assessment for new clients and their families.
• Developed written service and safety plan for in-shelter and outreach clients.
• Performed data entry into APRICOT software.
• Assisted clients with temporary protective orders, victim’s compensation, food stamps and Medicaid as well as immigration related proceedings.
• Effectively advocated and provided case management for all clients including conflict resolution, social, legal services, and health advocacy.
• Served as agency liaison with various agencies including, law enforcement, Catholic Charities, DFCS, Child Advocacy Center, Atlanta Legal Aid, Atlanta Victim Assistance among many others.
• Made appropriate client referrals for counseling and other needed services.
• Provided culturally sensitive and linguistically appropriate services to immigrants, refugees, LGTB and other minority groups.
• Cooperated with Children’s Advocate for school and counseling services.
• Supported shelter and staff in any needed way.
Montessori School of Cumming Cumming, GA
Primary Substitute Teacher 2016-2017
• Assisted teacher during class time by redirecting children to work and aiding children who need help during practical life activities.
• Worked with teacher to prepare environment each morning.
• Maintained order and cleanliness of environment.
• Daily assisted in the cleaning, preparation, and maintenance of classrooms, including serving snack and lunch, nap time, and potty training.
• Supervised and maintained children’s safety in classroom and on the playground.
• Provided direct instruction and/or remedial help as directed by the teacher.
• Helped children during work cycle to work cooperatively in an atmosphere of respect, using models of behavior and intervention demonstrated by the teacher.
• Helped teacher to make materials and plan activities; assists with field trips and “going out.”
• Substituted for teacher in cases of illness or absence.
• Reported accidents and concerns immediately to the teacher.
• Worked with teacher to learn about philosophy of Montessori to further understand the goals of the class and the school.
• Attended open houses and teacher & parent conferences as well as school workshops.
• Carried out all specific procedures and responsibilities as outlined by the Staff Handbook and the lead teacher.
• Successfully completed state mandatory training including courses such as make it safe, keep it safe, recognizing and responding to child abuse, working with parents, transportation and field safety, and germ warfare.
Atlanta Spanish School Suwanee, GA
Program Manager and Teacher 2014- 2018
• Generated and exceeded annual student enrollment by 11% based on strategical market research and analysis.
• Effectively developed marketing strategies such as social media campaigns and events, business partnerships, fundraising and multiplatform advertising while providing outstanding customer service for our families.
• Successfully organized and delivered age- appropriate educational programs and community events.
• Conducted student recruitment and admission assessments.
• Collaborated and implemented executive director’s management strategies according to annual performance planning.
• Recruited, interviewed, trained, supervised, and managed team of teachers, volunteers and other school staff according to school’s standards.
• Collected relevant data and developed student and personnel monthly performance reports.
• Received feedback from parent’s evaluations, as well as teachers and effectively resolved internal and external issues to improve school performance.
• Maintained and ensured student and personnel safety in our classrooms, fieldtrips and events.
• Developed an oral and written language & culture training program.
• Substituted for teachers in the classroom as needed as well as performed classroom observations.
Grady Memorial Hospital Atlanta, GA
Language & Cultural Intern Summer 2014
• Interpreted and translated medical and non- medical calls while providing excellent customer service to non-English speaking patients via telephonic and on-site services.
• Assisted at the international clinic with various bilingual projects.
• Performed clerical work including scheduling and coordinating interpreting appointments.
Belk Cumming, GA
Sales Associate 2012 - 2013
• Efficiently improved shopping experience by providing outstanding customer service.
• Effectively trained new team members while conducting store events and marketing campaigns.
• Successfully increased annual sales by exceeding credit card sales goal along with doubling personal annual sales quota by the end of first year.
A Place Like Home Daycare Alpharetta, GA
Afterschool and Substitute Teacher 2011-2012
• Supervised student's progress academically and socially according to school’s standards.
• Ensured student’s safety inside and outside classroom.
• Substituted for teachers when needed.
• Developed lessons and learning activities.
• Assisted students with homework and school projects.
• Prepared winter and summer camps.
• Attended teacher and student workshops.
• Assisted with snack and lunch time.
• Maintained classroom clean and organized.
• Kept material inventory up to date.
• Cooperated with other teachers to ensure student’s academic success.
Spanglish Bilingual Agency Cumming, GA
Language Expert 2009 - 2011
• Served as a bilingual liaison to Forsyth County Schools.
• Effectively reached the Latino population by interpreting and translating documents.
• Responsible for writing and proofreading transcriptions.
• Participated in annual language conference and multicultural management training.
Forsyth County Schools Cumming, GA
International Student Intern 2007 - 2008
• Assisted registering international students into the county by interpreting and translating.
• Performed clerical tasks such as filing, arraigning meetings, and preparing registration documentation.
• Cooperated with social worker and nonprofit organizations to create and deliver educational programs.
• Organized and conducted school events and community campaigns.
Personal & Professional Skills
Personal
• Verbal and written communication skills both in English and Spanish.
• Excellent critical thinking skills to make decisions and resolve problems.
• Adaptable team player.
• Enthusiastic self-starter and multitasker.
• Detailed oriented.
Professional
Proficient in WordPress, MS Office Suite, InDesign, project management.
REFERENCES AVAILABLE UPON REQUEST