Andrew Peppin CV
Andrew Austin Peppin
15341 Silverwood Court, Chesterfield, Missouri 63017 – xxx-xxx-xxxx
Accomplished professional with complex problem solving skills acquired through 12 years in a design related field. Highly flexible with the ability to adapt and apply these skills in diverse work environments.
Highly detail oriented with a strong work ethic. Ability to use own initiative and work as part of a team.
5 years retail and customer service experience with proficient knowledge of point of sale terminals.
Direct work experience with Microsoft Word, Excel, Powerpoint, Adobe Photoshop and Illustrator.
Skills & Abilities
Developed a successful, highly adaptable approach to providing quality customer service in the professional, retail and hospitality work environments.
Superior communication skills, with the ability to interact with customers and staff in an amicable manner.
Skilled at building relationships with patrons in a fast paced, high volume work environment.
Successfully managed a small team on design projects throughout the St. Louis area, resulting in award winning design. Encouraged team members to take initiative and contribute to each project by focusing on and acknowledging their strengths.
Successfully communicated complex ideas and implementation strategies to clients both orally and through visual presentation.
Consistently used proven multi-tasking and time management skills to ensure project completion within deadline and budget.
Successfully used active listening skills to anticipate customer needs.
Utilized communication skills to promote upselling of product whenever possible, resulting in higher sales.
Used proficient phone communication skills to promote products and increase volume of website sales orders. Resulted in positive rapport as well as repeat customers.
Bachelor of Architecture | Kansas State University | 2000
Sales | Mid America Woodworking Machinery | 2017-2018
Website sales, telephone order processing, general office and clerical duties.
Retail Customer service/Food service/barista | target/starbucks | 2016-2017
Provided exceptional customer service in a high-volume retail and food service environment.
Customer Service, Office, Clerical