Andrei�s resume
Andrei Williams Hanna
Professional Summary
Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Punctual retail sales professional focused on exceeding expectations and building customer loyalty. Flexible schedule and strong mathematical aptitude. Friendly and reliable customer service professional skilled in achieving sales targets in high-end merchandise environments. Dedicated Front End Supervisor well-versed in satisfying customers with exceptional service and support. Accurate and efficient in handling money, assigning tasks and maintaining customer areas. Prepared to bring 6 plus years' experience to dynamic new position. Accomplished Manager with 6 plus -year track record of success encompassing problem resolution, business development and customer relations. Thrive in competitive markets with unsurpassed drive, passion and commitment to exceeding expectations in customer satisfaction, revenue and cost controls.
Skills
� Powerful negotiator
� Budgeting and finance
� Interpersonal and written communication
� Report writing
� Staff development
� Project management
� Team leadership
� Data analysis
� Extremely organized
� Data management
� Conflict resolution
� Public speaking
� Materials preparation
� Strong verbal communication
� Inspection reviews
Work History
Sr.Visual Manager, 03/2015 to Current
Topshop � New York , NY
� Initiated two key partnerships which resulted in 54% revenue growth.
� Developed new process for employee evaluation which resulted in marked performance improvements.
� Implemented marketing strategies which resulted in 12% growth of customer base.
� Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
� Supervised and directed all merchandise and shipment processing.
� Strategically scheduled team members to maintain optimal staffing levels at all times.
� Prioritized helping customers over completing other routine tasks in the store.
� Identified potential shoplifters and alerted management.
Visual Merchandising /Operational Manager, 02/2016 to 03/2017
Cosmo Magazine � New York , NY
� Answered customer telephone calls promptly and in an appropriate manner.
� Contacted other store locations to determine merchandise availability.
� Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
� Wrote sales slips and sales contracts.
� Engaged with customers in a sincere and friendly manner.
� Supervised and directed all merchandise and shipment processing.
� Recommended merchandise to customers based on their needs and preferences.
� Determined customer needs by asking relevant questions and listening actively to the responses.
� Assigned work to team members based on company needs, personal strengths and job knowledge.
Visual Merchandising Manager, 01/2014 to 02/2015
Zara � New York , NY
� Responded to customer concerns with friendly and knowledgeable service.
� Recommended merchandise to customers based on their needs and preferences.
� Handled all customer relations issues in a gracious manner and in accordance with company policies.
� Supervised and directed all merchandise and shipment processing.
� Communicated clear expectations and goals to each team member.
� Greeted customers in a timely fashion while quickly determining their needs.
� Built relationships with customers to increase likelihood of repeat business.
� Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
Education
Bachelor of Science: biology , 2020
New York University - New York , NY
Andrei Williams Hanna
Professional Summary
Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Punctual retail sales professional focused on exceeding expectations and building customer loyalty. Flexible schedule and strong mathematical aptitude. Friendly and reliable customer service professional skilled in achieving sales targets in high-end merchandise environments. Dedicated Front End Supervisor well-versed in satisfying customers with exceptional service and support. Accurate and efficient in handling money, assigning tasks and maintaining customer areas. Prepared to bring 6 plus years' experience to dynamic new position. Accomplished Manager with 6 plus -year track record of success encompassing problem resolution, business development and customer relations. Thrive in competitive markets with unsurpassed drive, passion and commitment to exceeding expectations in customer satisfaction, revenue and cost controls.
Skills
� Powerful negotiator
� Budgeting and finance
� Interpersonal and written communication
� Report writing
� Staff development
� Project management
� Team leadership
� Data analysis
� Extremely organized
� Data management
� Conflict resolution
� Public speaking
� Materials preparation
� Strong verbal communication
� Inspection reviews
Work History
Sr.Visual Manager, 03/2015 to Current
Topshop � New York , NY
� Initiated two key partnerships which resulted in 54% revenue growth.
� Developed new process for employee evaluation which resulted in marked performance improvements.
� Implemented marketing strategies which resulted in 12% growth of customer base.
� Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
� Supervised and directed all merchandise and shipment processing.
� Strategically scheduled team members to maintain optimal staffing levels at all times.
� Prioritized helping customers over completing other routine tasks in the store.
� Identified potential shoplifters and alerted management.
Visual Merchandising /Operational Manager, 02/2016 to 03/2017
Cosmo Magazine � New York , NY
� Answered customer telephone calls promptly and in an appropriate manner.
� Contacted other store locations to determine merchandise availability.
� Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
� Wrote sales slips and sales contracts.
� Engaged with customers in a sincere and friendly manner.
� Supervised and directed all merchandise and shipment processing.
� Recommended merchandise to customers based on their needs and preferences.
� Determined customer needs by asking relevant questions and listening actively to the responses.
� Assigned work to team members based on company needs, personal strengths and job knowledge.
Visual Merchandising Manager, 01/2014 to 02/2015
Zara � New York , NY
� Responded to customer concerns with friendly and knowledgeable service.
� Recommended merchandise to customers based on their needs and preferences.
� Handled all customer relations issues in a gracious manner and in accordance with company policies.
� Supervised and directed all merchandise and shipment processing.
� Communicated clear expectations and goals to each team member.
� Greeted customers in a timely fashion while quickly determining their needs.
� Built relationships with customers to increase likelihood of repeat business.
� Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
Education
Bachelor of Science: biology , 2020
New York University - New York , NY