AndreaBouryResume
no image
AndreaBouryResume

Andrea Boury
------------
------------

Customer-oriented, friendly professional with positive attitude and strong attention to detail. Ability to work
under pressure, independently or as part of a team to meet project deadlines and able to handle multiple projects at
once. Passionate about providing customers with quality customer service and ensuring they leave happy

Work Experience:

Google
Ad Quality Rater for German language
Conducted research in order gain better understanding of German and English search queries and user intent. Evaluate the usefulness and relevance of advertisements and their landing pages. Evaluated and rated the quality of the advertiser's website overall. Determined if the advertiser fits into one or more defined categories. Deliberated and discussed already rated tasks with other quality raters in cases of disagreement.

Assistant Manager
Velvet Smirk Private Label Sales
Responsible for inventory count & control; scheduled sales meetings & setup conference rooms, as well as all catering for meetings; interacted with approximately 30 buyers daily building a strong client base through personalized customer service; resolved customer complaints by investigating problems & developing solutions. Managed all Calendar schedules and business meetings through Microsoft Outlook. Handled all Financial & all business expenses for the company.

City of Kirkland City Hall
Office Specialist
Maintains records & documents such as building permits and code enforcement activities, ordinances, resolutions and contracts. Handles building permit set up for inspectors, filing and scheduling inspections. Provides administrative support to both the planning and building department staff. Acts as main project lead for scanning projects for planning and building.
Handles all phones for two large departments, routing and answering questions. Helps with public records and notary requests for the public. Sets up large city meetings for planning commissions, calendars and other administrative duties.

City of Kirkland NKCC
Facility Attendant
Works front desk & performs numerous clerical office tasks. Helps manage registration records, collects fees for programs and camps. Handles registration for programs and all questions regarding it. Sets up and takes down equipment, tables, and chairs for facility events and programs. Responsible for opening and closing facilities and supervising customers during
open hours. Acts as on-site City representative for recreation programs, activities and rentals.Works on projects for teachers and handles all mail going out, such as folding letters.

Assistant Manager
Front 9 Condominiums
Updated tenant records as well as other residential documents online; prepared & handled all business and expense reports, as well as all outgoing & incoming mail shipments; data entry of accounts receivable & payable, billing and expenses using QuickBooks; responsible for tracking foreclosure dates and inputting data correctly into database system with 100% accuracy; greeted all prospective tenants to show property; supported manager and owner
with daily tasks with speed and accuracy by increasing usage of outlook and printed schedules

Barista/Asst. Manager
Fat Cat Coffee
Prepared a wide variety of espresso shots, drinks, pour-overs and drips; memorized drink orders as well as preferences of 300+ regular daily customers to build rapport & increase brand loyalty; maintained an organized and efficiently run café keeping all areas clean, fully stocked; trained new staff in procedures, equipment and drink preparation; worked daily on registers/POS systems collecting payments, charges, returns as well as opening & closing the cash drawer; re-stocked bakery & food items daily; engaged with customers while in a highly visible role, conveying a positive & professional attitude

Executive Assistant
Snohomish Youth Volleyball League
Created fliers on Adobe that were sent out for league sign-ups; assisted with signing up participants, collecting
payments and paperwork; placed orders for league uniforms and screen-printed gear; help sort and deliver to all
teams/coaches; scheduled training events for 42 coaches by reserving space and designing & printing coach rule
books & rosters; performed administrative, secretarial and customer service support functions to the owner ; assisted
with all supplies orders, including shipping, receiving, placing orders, picking up and sending packages; helped
organize and set up sporting events with exemplary service and proficiency

Executive Assistant
CBBA/Builder Services Group
Served as central point of contact, maintaining the front reception are in a neat & organized fashion; implemented & maintained a database follow up system with direct data entry that captured incoming leads from internet, telephone, sign calls, sign riders and registration cards at each community; aided management with errands & special projects on an as needed basis by picking up/ dropping off lockboxes, brochures, new listing keys & listing presentations; managed inventory control, arranged maintenance of office equipment & ordered supplies with excess expenditures; performed daily cleaning & setting up of office & kitchen area; organized meetings and booked meeting rooms.
*Saved the company 15% on office supplies by researching & prospecting various vendors

Education
Currently Attending College working on Nursing degree
Portland State University, Bachelor of Science in Criminology, Graduated June 2014, Phi Theta Kappa Honors 3.9 GPA
Bellevue College, Associate of Arts, Graduated June 2008
High School Graduate 2003 Monroe, WA

Volunteer Work:
Monroe Prison: Worked with inmates on financial programs.Also, worked with inmate rehabilitation programs to get them set up for release, such as how to get a driver’s license, apply for jobs, etc.
Homeless Shelter: Helped with meals, bedding and boarding while living in Germany.
Pet Shelters: Walked dogs, helped clean cages, fed animals as well as administrated medicine
Senior Home: Reading, running errands, helping to get around