Andrea Paredes
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Andrea Paredes

Education
May 2016
Central Arizona College, Coolidge - Associate of Arts
Expected Graduation date: April 2021
Arizona State University, Tempe - Bachelor’s Earth and Environmental Studies

Certificate
160+ hours TEFL certification - TEFL Full Circle
40 hour Advanced Teaching English Online Training Course- TEFL Full Circle

Skills
Spanish fluency-spoken, reading, writing
7+ years of customer service
Strong Work Ethic
Time Management
Self-Motivated
Conflict Resolution
Adaptability
Quick Learner
Computer and Internet Skills
Excellent communication and presentation skills
Strong phone contact handling skills and active listening

Experience
June 2019- Present
UltraStar Multi-Tainment Center - Auditor
In charge of securing the building by disarming and arming the alarms
Regularly counting the safe to ensure that all money is there (using bill money counter machine)
Making sure employees have the correct amount of money in their cash registers as well the appropriate receipt for each transaction
In charge of making corrective actions i.e write ups
Cash exchanges for all departments within the UltraStar Multi-Taiment Center
Count guest and approximate how much they spend on a daily basis
Create invoices for events held at the UltraStar Multi-Taiment Center; receive and process checks to pay invoices
Receive and log any lost and found items of value throughout the building
Handle disputes, voids and refunds to any transactions
Create ‘change orders’ with the bank to make sure we have enough money to weekly sustain the building
In charge of storing, logging in/out coupons
Log purchased items from the online store
Settle credit card transactions at end of night
Fill out currency bag and create deposit
Send email with daily sales and cash variations to Directors/Corporate

May 2018 - April 2019
Fiserv, Phoenix - Customer Solutions
Inbound/Outbound Calls
Fraud Prevention
Lost/Stolen, Card activations
Open and maintain customer accounts by recording account information.
Resolve service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; following up to ensure resolution.
Recommend potential solutions to management by analyzing customer needs.
Contribute to team effort by accomplishing results as needed
Manage large amounts of incoming calls.
Identify and assess customers’ needs to achieve satisfaction.
Build sustainable relationships of trust through open and interactive communication.
Provide accurate, valid and complete information.
Handle complaints, provide appropriate solution and alternatives within the time limits and follow up to ensure resolution.
Go the extra mile to engage customers
Use telephones to reach out to customers and verify account information.
Greet customers warmly and ascertain problem or reason for calling.

September 2016- April 2018
Platronics Seals, Tempe - Assembler
Produce components by assembling parts and subassemblies
Prepared work to be accomplished by studying assembly instructions, blueprint specifications, and parts lists; collected parts, subassemblies, tools, and materials
Verified specifications by measuring completed components.
Resolved assembly problems by altering dimensions to meet specifications; notifying supervisor to obtain additional resources.
Maintain a safe and clean working environment by complying with procedures, rules, and regulations.
September 2014- September 2016

Ultra Star Multi-Tainment Center, Maricopa - Team Member
Guest Service
Child Care
Sell and collect admission tickets and passes from patrons; examine tickets or passes to verify authenticity, using criteria such as date issued.
Provide assistance to customers such as direct them to restrooms, concession stands, events.
Operate concession stands before, during, and after showtimes
Pleasantly and courteously interact with customers.
Lead fellow crew members during shifts; opening and closing shifts.
Addressed problems and complaints in person or via phone
Give exceptional service throughout the entire Multi-Tainment center
Cleaned and maintained the auditoriums and lobbies

Volunteer Teaching Work
August 2012- April 2014
Children and Worship Program - Teachers
Sunday school for 3 and 4 year olds
Facilitator for arts and crafts
Taught prayers, songs, dances

February 2014 - March 2015
Ultra Star Kids’ Club - Team Leader
Responsible for coming up with daily itinerary for kids
Lead kids into activities such as arts, crafts and outdoor games

June 2014
Vacation Bible School - Teacher
Taught kids ages 5-12 songs and dances
Sunday school for 3 and 4 year old
Aide in storytelling

August 2015- April 2016
Religious Education - Teacher
First communion teacher

October 2016-January 2017
Odysea Aquarium - Customer Service
Provided information to guests about different sea animals
Interacted with kids at the reef where they can touch the animals

June 2019
Vacation Bible School - Teacher
Lead storytelling to children ages 5-12
Handled sign ups and registration