Ancient History
Jed Nightingale
Address | 2 Hamptons Mews, Felbridge, East Grinstead, West Sussex, RH19 2ET
Contact | 07710 866546
Email | ------------
Professional Profile
Customer and Site Service professional with a proven track record in the corporate sector and hospitality industry. I am an exceptional verbal and written communicator and influencer, with strong attention to detail and a high level of accuracy. I have excellent time management and IT skills which are transferable to a broad spectrum of jobs and industries. I take satisfaction in being able to deliver an outstanding service to customers from their initial enquiry through to sales, delivery, customer support and complaint handling. I consider myself quick and keen to train and learn, self-motivated and hungry for personal growth and stimulation. I am seeking to secure a challenging and rewarding new role where I can make a positive and meaningful contribution to the success of the team and organization, alongside furthering my skillset and career.
__________________________________________________________________________________________
Education
Whitgift Independent School 2006-2013
?A Level?
A - Classical Civilization
?A – Theology
?B - English Literature
AS Level
?Politics
??GCSE?
A* - English Language?
A* - Theology and Philosophy
?A - English Literature?A - History
?A - Art Graphics
?B - Classical Civilization
?B - Maths?
BB - Science (Dual Award)
?B – Spanish
University of Manchester
??I started a BA course at the University of Manchester from September 2013 – 2015 to study Ancient History
__________________________________________________________________________________________
Software Packages
• Quest
• Core
• Excel
• Powerpoint
• Word
• Photoshop
• 3D Tank Designer
• Premier Spa
Training
• 2019 Leadership and Management Course Interstate
• First Aid Trained
• Pool Emergency Responder
• STA Level 3 Award in Pool Plant Operation
• Full clean Driving License
__________________________________________________________________________________________
Experience
intercontinental hotels group | November 2016 - to date
Supervisor with leading and successful international hotel group.
Key Responsibilities
• Working to challenging targets to ensure maximum productivity and revenue
• Engaging with a large volume of customers on a daily basis and ensuring complete satisfaction
• Liaising with senior management to discuss accounts and meet budgets
• Securing new bookings, handling related payments and membership agreements
• Working to a tight turnaround timeframe to ensure services are in place for next customer
• Managing customer database and making amendments on customer request
• Negotiating stock orders and dealing with key stakeholders and providers
• Handling customer complaints promptly and effectively with minimal disruption to other users
• Finalising and balancing the banking at close down
• Responsible for health and safety COSHH sheets for all chemicals in the plantroom
• As the most senior member of the team, responsible for training new and junior staff in backwashing, pool testing and regulating chemical levels to comply with health and safety regulations
Achievements
• 2019 promotion to Supervisor
• I have cross-trained in all managerial tasks and responsibilities and step-up to cover in the absence of management team. I am proficient in managing all aspects of the day to day function of the department to include banking, accounts, close down and security.
• I have also implemented a new handover system to capture and address any outstanding issues to ensure that they are resolved during the next shift.??
Balmoral group | september 2015 – september 2016
Sales Negotiator and Site Co-ordinator for a multi-national manufacturer and supplier of water treatment and storage systems for civil engineering, firefighting, commercial water supply, desalination and drainage, making use of the product catalogue to create and quote for bespoke water handling systems.
Key Responsibilities
• Working alongside the Managing and Sales Directors in sales team to secure orders and meet targets
• Handling enquiries from clients in the building and commercial sector
• To nurture and establish relationships with prospective customers
• To discuss individual customer requirements and design bespoke water handling products
• To create solutions to meet the diverse and unique requirements of individual clients
• To liaise with the manufacturing teams based in the North of England and in Wales.
• To operate the bespoke software system to design systems and track quotations and orders
• To handle order management and oversee the final installation process
• To visit the manufacturing sites to observe the engineering design process
Achievements
• I negotiated the sale of a £75,000 tank for a multi-million pound project where the customer was converting an old military base. This sale was a significant transaction for the company and helped the team reach our sales target and achieve a bonus. I was appointed by the Sales Director to run the job myself, which involved liaising with the manufacturing team regarding the build specifications, procurement of materials, meeting delivery timeframes, proof reading the contract and inputting the sales figures into our targets
______________________________________________________________________
Student work experience
MIND – Croydon, work experience Summer 2011?I independently researched and arranged my own work experience placement at the Croydon offices of the mental health charity, MIND. During the placement I familiarized myself with the charity’s goals and mission, helped with advocacy paperwork and interacted with several of MIND’s clients.
Christian Family Concern (CFC) Kids Club?CFC is a charity that helps disadvantaged families by providing housing and counselling. I volunteered at the Kids Club for 2 consecutive summers and was responsible for the supervision of one disabled child, whilst also being involved in the daily operation of the club. I learnt how to care for children in a structured environment.
?Café Uno – Soul Survivor 2012?I volunteered to work as a Barista in one of the cafés at a Christian summer camp. I gained experience of using tills, making hot beverages and interacting with customers.
Yates Bar Croydon – 2014
Pub/Zoo Manchester – 2014
The Great Central Manchester – 2015?Whilst a student I had three different part-time jobs as a bartender to help supplement my income
Jed Nightingale
Address | 2 Hamptons Mews, Felbridge, East Grinstead, West Sussex, RH19 2ET
Contact | 07710 866546
Email | ------------
Professional Profile
Customer and Site Service professional with a proven track record in the corporate sector and hospitality industry. I am an exceptional verbal and written communicator and influencer, with strong attention to detail and a high level of accuracy. I have excellent time management and IT skills which are transferable to a broad spectrum of jobs and industries. I take satisfaction in being able to deliver an outstanding service to customers from their initial enquiry through to sales, delivery, customer support and complaint handling. I consider myself quick and keen to train and learn, self-motivated and hungry for personal growth and stimulation. I am seeking to secure a challenging and rewarding new role where I can make a positive and meaningful contribution to the success of the team and organization, alongside furthering my skillset and career.
__________________________________________________________________________________________
Education
Whitgift Independent School 2006-2013
?A Level?
A - Classical Civilization
?A – Theology
?B - English Literature
AS Level
?Politics
??GCSE?
A* - English Language?
A* - Theology and Philosophy
?A - English Literature?A - History
?A - Art Graphics
?B - Classical Civilization
?B - Maths?
BB - Science (Dual Award)
?B – Spanish
University of Manchester
??I started a BA course at the University of Manchester from September 2013 – 2015 to study Ancient History
__________________________________________________________________________________________
Software Packages
• Quest
• Core
• Excel
• Powerpoint
• Word
• Photoshop
• 3D Tank Designer
• Premier Spa
Training
• 2019 Leadership and Management Course Interstate
• First Aid Trained
• Pool Emergency Responder
• STA Level 3 Award in Pool Plant Operation
• Full clean Driving License
__________________________________________________________________________________________
Experience
intercontinental hotels group | November 2016 - to date
Supervisor with leading and successful international hotel group.
Key Responsibilities
• Working to challenging targets to ensure maximum productivity and revenue
• Engaging with a large volume of customers on a daily basis and ensuring complete satisfaction
• Liaising with senior management to discuss accounts and meet budgets
• Securing new bookings, handling related payments and membership agreements
• Working to a tight turnaround timeframe to ensure services are in place for next customer
• Managing customer database and making amendments on customer request
• Negotiating stock orders and dealing with key stakeholders and providers
• Handling customer complaints promptly and effectively with minimal disruption to other users
• Finalising and balancing the banking at close down
• Responsible for health and safety COSHH sheets for all chemicals in the plantroom
• As the most senior member of the team, responsible for training new and junior staff in backwashing, pool testing and regulating chemical levels to comply with health and safety regulations
Achievements
• 2019 promotion to Supervisor
• I have cross-trained in all managerial tasks and responsibilities and step-up to cover in the absence of management team. I am proficient in managing all aspects of the day to day function of the department to include banking, accounts, close down and security.
• I have also implemented a new handover system to capture and address any outstanding issues to ensure that they are resolved during the next shift.??
Balmoral group | september 2015 – september 2016
Sales Negotiator and Site Co-ordinator for a multi-national manufacturer and supplier of water treatment and storage systems for civil engineering, firefighting, commercial water supply, desalination and drainage, making use of the product catalogue to create and quote for bespoke water handling systems.
Key Responsibilities
• Working alongside the Managing and Sales Directors in sales team to secure orders and meet targets
• Handling enquiries from clients in the building and commercial sector
• To nurture and establish relationships with prospective customers
• To discuss individual customer requirements and design bespoke water handling products
• To create solutions to meet the diverse and unique requirements of individual clients
• To liaise with the manufacturing teams based in the North of England and in Wales.
• To operate the bespoke software system to design systems and track quotations and orders
• To handle order management and oversee the final installation process
• To visit the manufacturing sites to observe the engineering design process
Achievements
• I negotiated the sale of a £75,000 tank for a multi-million pound project where the customer was converting an old military base. This sale was a significant transaction for the company and helped the team reach our sales target and achieve a bonus. I was appointed by the Sales Director to run the job myself, which involved liaising with the manufacturing team regarding the build specifications, procurement of materials, meeting delivery timeframes, proof reading the contract and inputting the sales figures into our targets
______________________________________________________________________
Student work experience
MIND – Croydon, work experience Summer 2011?I independently researched and arranged my own work experience placement at the Croydon offices of the mental health charity, MIND. During the placement I familiarized myself with the charity’s goals and mission, helped with advocacy paperwork and interacted with several of MIND’s clients.
Christian Family Concern (CFC) Kids Club?CFC is a charity that helps disadvantaged families by providing housing and counselling. I volunteered at the Kids Club for 2 consecutive summers and was responsible for the supervision of one disabled child, whilst also being involved in the daily operation of the club. I learnt how to care for children in a structured environment.
?Café Uno – Soul Survivor 2012?I volunteered to work as a Barista in one of the cafés at a Christian summer camp. I gained experience of using tills, making hot beverages and interacting with customers.
Yates Bar Croydon – 2014
Pub/Zoo Manchester – 2014
The Great Central Manchester – 2015?Whilst a student I had three different part-time jobs as a bartender to help supplement my income