Analyst
KAUKEB YAMIN
Pompano Beach, FL ------------ • ------------ • ------------/in/kaukeb-yamin
I am a newly relocated, quick thinking, analytical individual with great communication skills looking for a challenging and exciting opportunity where I can grow.
EXPERIENCE
11/2018 – 11/2019
HELP DESK ANALYST - DUKE ENERGY - CHARLOTTE, NC
Remediate user issues including but not limited to
Account lock outs, password resets, email configuration and address connectivity resolution
Deploy user work stations, set up and configure hardware
Answer 100 email inquiries and 30 phone calls in an 8-hour period
Identified discrepancies in existing documentation and escalated to leadership
01/2014 – 11/2018?EXECUTIVE BOOKKEEPER - AMARO TAX SOLUTIONS - SUNRISE, FL
General bookkeeping responsibilities including but not limited to
Prepare monthly ledger spreadsheets in Excel including reviewing processes, budgets & other information
Developed processes & policies to improve upon current methods which led to a promotion as the executive bookkeeper
Conducted interviews, facilitated training to ensure employee longevity and efficient performance
Hosted monthly team building workshops. Responsible for client servicing and client acquisition?
EDUCATION
08/2003 - 05/2007 DIPLOMA, JP TARAVELLA
While attending JP Taravella, I maintained a 3.8 GPA and perfect attendance while committing myself to the student body, such as running for and winning senator in business class. ?
SKILLS
Efficient with 6 years of combined experience in QuickBooks, Outlook, MS Excel, MS Word and PowerPoint background.
10 Years of collective troubleshooting, issue tracking and finding resolutions using various Helpdesk tools and other tools such as service now, event track & RMS.
Knowledgeable & efficient in operating systems such as iOS, Windows, Android
Fluent in English and Spanish with ability to speak, read and write.
KAUKEB YAMIN
Pompano Beach, FL ------------ • ------------ • ------------/in/kaukeb-yamin
I am a newly relocated, quick thinking, analytical individual with great communication skills looking for a challenging and exciting opportunity where I can grow.
EXPERIENCE
11/2018 – 11/2019
HELP DESK ANALYST - DUKE ENERGY - CHARLOTTE, NC
Remediate user issues including but not limited to
Account lock outs, password resets, email configuration and address connectivity resolution
Deploy user work stations, set up and configure hardware
Answer 100 email inquiries and 30 phone calls in an 8-hour period
Identified discrepancies in existing documentation and escalated to leadership
01/2014 – 11/2018?EXECUTIVE BOOKKEEPER - AMARO TAX SOLUTIONS - SUNRISE, FL
General bookkeeping responsibilities including but not limited to
Prepare monthly ledger spreadsheets in Excel including reviewing processes, budgets & other information
Developed processes & policies to improve upon current methods which led to a promotion as the executive bookkeeper
Conducted interviews, facilitated training to ensure employee longevity and efficient performance
Hosted monthly team building workshops. Responsible for client servicing and client acquisition?
EDUCATION
08/2003 - 05/2007 DIPLOMA, JP TARAVELLA
While attending JP Taravella, I maintained a 3.8 GPA and perfect attendance while committing myself to the student body, such as running for and winning senator in business class. ?
SKILLS
Efficient with 6 years of combined experience in QuickBooks, Outlook, MS Excel, MS Word and PowerPoint background.
10 Years of collective troubleshooting, issue tracking and finding resolutions using various Helpdesk tools and other tools such as service now, event track & RMS.
Knowledgeable & efficient in operating systems such as iOS, Windows, Android
Fluent in English and Spanish with ability to speak, read and write.