Analyst
Andrew D. Harris, P.E.
Austin, Texas 78759
_______________________________________________________
ENGINEER/ANALYST
? Over 20-year professional in client experience, web development, HW/SW test
? Technical Analyst with strong communication skills
? Detail-oriented support improving customer experience and success
? Excellent presenter / teacher to C-level, technical or non-technical audience
? Relationship builder with technology background (sales engineer, tech support)
o Trusted advisor for client service, training and account management
o Clear communicator of product value, company service, business values
o Effective and empathetic listener, gathering requirements and feeling pain points
? Team Player and Partner with Engineering, Sales, Marketing, Management and Clients
? Field Technical Sales, Hardware and Software/Web Test/Quality & Verification
TECHNICAL SKILLS
? JavaScript, jQuery, HTML, CSS, XML, PHP, MySQL, Flash, LAMP, Apache, OOP, SDLC
? Computer Interconnects (USB, EtherNet, PCI Express, SATA), Communications, Networking
? Intel, AMD, PowerPC, ARM, AXI and AMBA, CPU-Memory interface
? Windows, Linux, AIX, Unix, Microsoft Office (Word, PowerPoint, Excel, Access, Outlook)
? Proposal (RFI, RFQ, RFP), technical writing & documentation, requirements gathering
? Quality Assurance (QA), test, analysis, trust, detail, clear communication, long-term relationships
PROFESSIONAL EXPERIENCE
Apex Systems / Austin Energy (IT Contracting, ------------ ) IT Audit Technician (09/2018 � Present)
� IT Audit of all Computing, Display, Conferencing Devices for Austin Energy
� Inventory of all devices on property, correct data, mark and tag all property
� Dell Federal Systems contract with Austin Energy
Forcepoint (Raytheon company) (Data, Networking Security, 2500 employees ------------ )
Customer Service (06/2017 � 07/2018)
� Client care - first contact, gather data, create/modify cases, route to expert resource
� Solve issues with user access, malicious files/email, site lookup for web security
CSTN/Kelly Educational Services (Staffing Services focused on Education, ------------ )
Teacher Substitute (01/2015 � 11/2017)
� Science, Technology, Engineering and Math (STEM) Special Ed, K-12 Aide/Sub
� Harmony Public Schools of Austin, Full Time 3-6/2015 and 11/16-06/2017
� IDEA Public and Various Private Schools currently (10/18-)
Interactions, LLC (Natural Language Customer Service Systems, ------------ )
Embedded Quality Analyst (08/2015 - 11/2016)
� Analyze client interaction and intent in voice-based customer service systems
� Utilize, test, train and improve Virtual Assistant Solutions with high accuracy
Mountainsong Designs (Web Design and Analysis, ------------ )
Web Design, Client Service (01/2012 � 03/2014)
� JavaScript, HTML5, CSS3, PHP, MySQL, XML, jQuery, LAMP, Apache, Web services
� Direct interaction with customers, requirements, business development, design
� Created front-end and back-end designs, analyzing solutions
IE Discovery (Deloitte) (Legal Services - eDiscovery, now Deloitte, ------------ )
Assistant Project Manager and Data Coder (09/2010- 12/2011)
� Project management for eDiscovery legal services; eventually merged into Deloitte
� Information and data indexing, tracking, coding, quality, and classification
Sundogs Consulting Group (Web Design, Startup, ------------ )
Web Application & Database Developer (10/2007- 09/2010)
� Created database-driven websites from scratch, front-end and back-end
� Direct interaction with customers to determine best solution to meet special requirements
� PHP, MySQL, HTML, XML, CSS, LAMP, Apache
� Adobe DreamWeaver, Creative Suite, Object-Oriented Programming (OOP)
Synopsys (EDA-Electronic Design Automation Tools, ~5000 employees, ------------ )
Senior Field Application Engineer / Sales Engineer (10/1997 - 07/2007)
� Increased sales from $250K to $2.0M per year; lead to IPO of inSilicon in 2000
� Technical sales/support for Semiconductor Intellectual Property (IP) design blocks (Verilog)
� USB, PCI Express, Gigabit EtherNet, Serial-ATA, DDR and ARM - AXI for ASIC & FPGA
� Presented complex core functions and custom design solutions as first FAE in Central U.S.
� Phoenix Technologies IP Division (1997-2000) spun out in IPO to inSilicon (2000-2002)
IBM (Computer Hardware, Software, Data security, ~400000 employees, ------------ )
Semiconductor Design Verification Engineer (09/1988 - 10/1997)
� Verified designs via pre-Silicon simulation of PowerPC and Memory Controllers
� Planned and prepared test strategy and test cases for verification of chip logic
� Debugged faults with the design or inconsistencies with specification
� Created and implemented solutions to bugs; kept management up to date
� Shell scripting, Assembler, �C�, UNIX, AIX, Windows, PowerPC, intelx86, ARM, uControllers
IBM
Test and Manufacturing Engineer (06/1981 - 09/1988)
� Built IBM Personal Systems and Portables (early PCs) as Equipment and Process Engineer
� Planned and executed all programming, configuration and maintenance of PCB machines
� Increased efficiency and prevented major re-work using Statistical Process Control (SPC)
� Trained personnel on proper and safe operating procedures for machines in assembly
� Tested IBM Printers and early Personal Systems electrically and mechanically
� Planned and set up voltage/current testing, mechanical and chamber testing, user interface testing, packaging; documented all results and used statistics to improve testing efficiency
EDUCATION
� Bachelor of Electrical Engineering with Honor, 1981 Georgia Institute of Technology
� Professional Engineer in the State of Texas IEEE Member
Andrew D. Harris, P.E.
Austin, Texas 78759
_______________________________________________________
ENGINEER/ANALYST
? Over 20-year professional in client experience, web development, HW/SW test
? Technical Analyst with strong communication skills
? Detail-oriented support improving customer experience and success
? Excellent presenter / teacher to C-level, technical or non-technical audience
? Relationship builder with technology background (sales engineer, tech support)
o Trusted advisor for client service, training and account management
o Clear communicator of product value, company service, business values
o Effective and empathetic listener, gathering requirements and feeling pain points
? Team Player and Partner with Engineering, Sales, Marketing, Management and Clients
? Field Technical Sales, Hardware and Software/Web Test/Quality & Verification
TECHNICAL SKILLS
? JavaScript, jQuery, HTML, CSS, XML, PHP, MySQL, Flash, LAMP, Apache, OOP, SDLC
? Computer Interconnects (USB, EtherNet, PCI Express, SATA), Communications, Networking
? Intel, AMD, PowerPC, ARM, AXI and AMBA, CPU-Memory interface
? Windows, Linux, AIX, Unix, Microsoft Office (Word, PowerPoint, Excel, Access, Outlook)
? Proposal (RFI, RFQ, RFP), technical writing & documentation, requirements gathering
? Quality Assurance (QA), test, analysis, trust, detail, clear communication, long-term relationships
PROFESSIONAL EXPERIENCE
Apex Systems / Austin Energy (IT Contracting, ------------ ) IT Audit Technician (09/2018 � Present)
� IT Audit of all Computing, Display, Conferencing Devices for Austin Energy
� Inventory of all devices on property, correct data, mark and tag all property
� Dell Federal Systems contract with Austin Energy
Forcepoint (Raytheon company) (Data, Networking Security, 2500 employees ------------ )
Customer Service (06/2017 � 07/2018)
� Client care - first contact, gather data, create/modify cases, route to expert resource
� Solve issues with user access, malicious files/email, site lookup for web security
CSTN/Kelly Educational Services (Staffing Services focused on Education, ------------ )
Teacher Substitute (01/2015 � 11/2017)
� Science, Technology, Engineering and Math (STEM) Special Ed, K-12 Aide/Sub
� Harmony Public Schools of Austin, Full Time 3-6/2015 and 11/16-06/2017
� IDEA Public and Various Private Schools currently (10/18-)
Interactions, LLC (Natural Language Customer Service Systems, ------------ )
Embedded Quality Analyst (08/2015 - 11/2016)
� Analyze client interaction and intent in voice-based customer service systems
� Utilize, test, train and improve Virtual Assistant Solutions with high accuracy
Mountainsong Designs (Web Design and Analysis, ------------ )
Web Design, Client Service (01/2012 � 03/2014)
� JavaScript, HTML5, CSS3, PHP, MySQL, XML, jQuery, LAMP, Apache, Web services
� Direct interaction with customers, requirements, business development, design
� Created front-end and back-end designs, analyzing solutions
IE Discovery (Deloitte) (Legal Services - eDiscovery, now Deloitte, ------------ )
Assistant Project Manager and Data Coder (09/2010- 12/2011)
� Project management for eDiscovery legal services; eventually merged into Deloitte
� Information and data indexing, tracking, coding, quality, and classification
Sundogs Consulting Group (Web Design, Startup, ------------ )
Web Application & Database Developer (10/2007- 09/2010)
� Created database-driven websites from scratch, front-end and back-end
� Direct interaction with customers to determine best solution to meet special requirements
� PHP, MySQL, HTML, XML, CSS, LAMP, Apache
� Adobe DreamWeaver, Creative Suite, Object-Oriented Programming (OOP)
Synopsys (EDA-Electronic Design Automation Tools, ~5000 employees, ------------ )
Senior Field Application Engineer / Sales Engineer (10/1997 - 07/2007)
� Increased sales from $250K to $2.0M per year; lead to IPO of inSilicon in 2000
� Technical sales/support for Semiconductor Intellectual Property (IP) design blocks (Verilog)
� USB, PCI Express, Gigabit EtherNet, Serial-ATA, DDR and ARM - AXI for ASIC & FPGA
� Presented complex core functions and custom design solutions as first FAE in Central U.S.
� Phoenix Technologies IP Division (1997-2000) spun out in IPO to inSilicon (2000-2002)
IBM (Computer Hardware, Software, Data security, ~400000 employees, ------------ )
Semiconductor Design Verification Engineer (09/1988 - 10/1997)
� Verified designs via pre-Silicon simulation of PowerPC and Memory Controllers
� Planned and prepared test strategy and test cases for verification of chip logic
� Debugged faults with the design or inconsistencies with specification
� Created and implemented solutions to bugs; kept management up to date
� Shell scripting, Assembler, �C�, UNIX, AIX, Windows, PowerPC, intelx86, ARM, uControllers
IBM
Test and Manufacturing Engineer (06/1981 - 09/1988)
� Built IBM Personal Systems and Portables (early PCs) as Equipment and Process Engineer
� Planned and executed all programming, configuration and maintenance of PCB machines
� Increased efficiency and prevented major re-work using Statistical Process Control (SPC)
� Trained personnel on proper and safe operating procedures for machines in assembly
� Tested IBM Printers and early Personal Systems electrically and mechanically
� Planned and set up voltage/current testing, mechanical and chamber testing, user interface testing, packaging; documented all results and used statistics to improve testing efficiency
EDUCATION
� Bachelor of Electrical Engineering with Honor, 1981 Georgia Institute of Technology
� Professional Engineer in the State of Texas IEEE Member