Analyst
no image
Location: Austin, TX, USA
University: Georgia Institute of Technology
Major: Electrical Engineering

Analyst

Andrew D. Harris, P.E.
Austin, Texas 78759
_______________________________________________________

ENGINEER/ANALYST
 Over 20-year professional in client experience, web development, HW/SW test
 Technical Analyst with strong communication skills
 Detail-oriented support improving customer experience and success
 Excellent presenter / teacher to C-level, technical or non-technical audience
 Relationship builder with technology background (sales engineer, tech support)
o Trusted advisor for client service, training and account management
o Clear communicator of product value, company service, business values
o Effective and empathetic listener, gathering requirements and feeling pain points
 Team Player and Partner with Engineering, Sales, Marketing, Management and Clients
 Field Technical Sales, Hardware and Software/Web Test/Quality & Verification
TECHNICAL SKILLS
 JavaScript, jQuery, HTML, CSS, XML, PHP, MySQL, Flash, LAMP, Apache, OOP, SDLC
 Computer Interconnects (USB, EtherNet, PCI Express, SATA), Communications, Networking
 Intel, AMD, PowerPC, ARM, AXI and AMBA, CPU-Memory interface
 Windows, Linux, AIX, Unix, Microsoft Office (Word, PowerPoint, Excel, Access, Outlook)
 Proposal (RFI, RFQ, RFP), technical writing & documentation, requirements gathering
 Quality Assurance (QA), test, analysis, trust, detail, clear communication, long-term relationships

PROFESSIONAL EXPERIENCE
Apex Systems / Austin Energy (IT Contracting, xxx-xxx-xxxx ) IT Audit Technician (09/2018 – Present)
• IT Audit of all Computing, Display, Conferencing Devices for Austin Energy
• Inventory of all devices on property, correct data, mark and tag all property
• Dell Federal Systems contract with Austin Energy

Forcepoint (Raytheon company) (Data, Networking Security, 2500 employees xxx-xxx-xxxx )
Customer Service (06/2017 – 07/2018)
• Client care - first contact, gather data, create/modify cases, route to expert resource
• Solve issues with user access, malicious files/email, site lookup for web security

CSTN/Kelly Educational Services (Staffing Services focused on Education, xxx-xxx-xxxx )
Teacher Substitute (01/2015 – 11/2017)
• Science, Technology, Engineering and Math (STEM) Special Ed, K-12 Aide/Sub
• Harmony Public Schools of Austin, Full Time 3-6/2015 and 11/16-06/2017
• IDEA Public and Various Private Schools currently (10/18-)

Interactions, LLC (Natural Language Customer Service Systems, xxx-xxx-xxxx )
Embedded Quality Analyst (08/2015 - 11/2016)
• Analyze client interaction and intent in voice-based customer service systems
• Utilize, test, train and improve Virtual Assistant Solutions with high accuracy


Mountainsong Designs (Web Design and Analysis, xxx-xxx-xxxx )
Web Design, Client Service (01/2012 – 03/2014)
• JavaScript, HTML5, CSS3, PHP, MySQL, XML, jQuery, LAMP, Apache, Web services
• Direct interaction with customers, requirements, business development, design
• Created front-end and back-end designs, analyzing solutions

IE Discovery (Deloitte) (Legal Services - eDiscovery, now Deloitte, xxx-xxx-xxxx )
Assistant Project Manager and Data Coder (09/2010- 12/2011)

• Project management for eDiscovery legal services; eventually merged into Deloitte
• Information and data indexing, tracking, coding, quality, and classification

Sundogs Consulting Group (Web Design, Startup, xxx-xxx-xxxx )
Web Application & Database Developer (10/2007- 09/2010)

• Created database-driven websites from scratch, front-end and back-end
• Direct interaction with customers to determine best solution to meet special requirements
• PHP, MySQL, HTML, XML, CSS, LAMP, Apache
• Adobe DreamWeaver, Creative Suite, Object-Oriented Programming (OOP)

Synopsys (EDA-Electronic Design Automation Tools, ~5000 employees, xxx-xxx-xxxx )
Senior Field Application Engineer / Sales Engineer (10/1997 - 07/2007)
• Increased sales from $250K to $2.0M per year; lead to IPO of inSilicon in 2000
• Technical sales/support for Semiconductor Intellectual Property (IP) design blocks (Verilog)
• USB, PCI Express, Gigabit EtherNet, Serial-ATA, DDR and ARM - AXI for ASIC & FPGA
• Presented complex core functions and custom design solutions as first FAE in Central U.S.
• Phoenix Technologies IP Division (1997-2000) spun out in IPO to inSilicon (2000-2002)

IBM (Computer Hardware, Software, Data security, ~400000 employees, xxx-xxx-xxxx )
Semiconductor Design Verification Engineer (09/1988 - 10/1997)
• Verified designs via pre-Silicon simulation of PowerPC and Memory Controllers
• Planned and prepared test strategy and test cases for verification of chip logic
• Debugged faults with the design or inconsistencies with specification
• Created and implemented solutions to bugs; kept management up to date
• Shell scripting, Assembler, ‘C’, UNIX, AIX, Windows, PowerPC, intelx86, ARM, uControllers
IBM
Test and Manufacturing Engineer (06/1981 - 09/1988)
• Built IBM Personal Systems and Portables (early PCs) as Equipment and Process Engineer
• Planned and executed all programming, configuration and maintenance of PCB machines
• Increased efficiency and prevented major re-work using Statistical Process Control (SPC)
• Trained personnel on proper and safe operating procedures for machines in assembly
• Tested IBM Printers and early Personal Systems electrically and mechanically
• Planned and set up voltage/current testing, mechanical and chamber testing, user interface testing, packaging; documented all results and used statistics to improve testing efficiency

EDUCATION
• Bachelor of Electrical Engineering with Honor, 1981 Georgia Institute of Technology
• Professional Engineer in the State of Texas IEEE Member

IT Support I