Amy Luna�s Resume

AMY LUNA
3233 HEATHER RIDGE COURT, SAN JOSE, CA 95136
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ALUNA------------
OBJECTIVE
To pursue a career in the urban planning field in the city of San Jose where I was born, raised and currently reside.
EDUCATION
-B.A. degree Urban Studies and Planning, expected date of graduation ?May 2020
-Apple Repair Certification
RELEVANT COURSEWORK

• Introduction to Urban Studies
• Research Methods
• Data Analysis
• Land Use Planning
• Planning Theory
• Environmental Justice
• Sustainable Development
• Global Transportation

RELEVANT WORK EXPERIENCE
Apple Inc
Technical Specialist/ Mentor/ Genius | 08/2015 – 12/2019
? Lead Genius Bar team to growth targets
? Troubleshoot software and hardware problems
? Work with clients to resolve issues in a fair and timely manner
Sprint
Retail Consultant | ? 11/2013 – 06/2015
? Provide wireless solutions to customers
? Maximize customer connections
? Review customer’s monthly bill to ensure best wireless policy
? Deliver outstanding in store customer support
RELEVANT SKILLS

Highly knowledge in Google Suite, IOS, MAC OS
Software and Hardware Repair and Troubleshooting
Customer Service
Working in Teams
Supervision