Amir Obeid Resume
Amir Obeid
1907 Hollow Mist Lane, Pearland, TX 77581 | ------------ | ------------
Linked-in Profile: ------------/in/amir-obeid-501408115/
AREA / H.R. MANAGER
Change Management | Strategic Planning | Leadership
Business Development | Finance & Accounting |
Proven leadership skills which develop and empower staff to achieve goals, along with a
thorough understanding of the market trends are some of the qualities which should help me in
making the desired contribution for the benefit of your business
Career Summary – Handled management at all levels including human resources, customer
service, operations, finances and more. Advanced Microsoft Office experience. Effectively
handled conflict resolution and emergency situations. Managed up to 3 stores and 150 employees
while increasing profits in all of them and satisfying both customers and employees.
PROFESSIONAL EXPERIENCE
C.S.R.
PFS Group Houston, TX 12/2018 – Present
• Medical Accounts Receivable expert
• Assist customers by phone with all needs
• Research accounts in-depth to help customers with specific requests
• Utilize CUBS, Strata, EPIC and other computer software to assist in account resolution
• Utilize typing skills (70+ WPM) to process accounts quickly, accurately & thoroughly
• Utilize exceptional customer service skills to attain 100% customer satisfaction
Assistant Manager
Walgreens Friendswood, TX 04/2018 – 09/2018
• Assisted with all retail duties including photo & pharmacy departments
• Monitored store finances
• Implemented practices to reduce shrink
• Utilized computer software (AS400/SignsPlus/etc.) to help run the store
• Handled all opening & closing procedures safely & efficiently
• Ensured safety & compliance in accordance with all OSHA regulations
• Monitored customer surveys & helped improve customer satisfaction
Property Manager
Fern Estates Garden Grove, CA 01/2010 – 06/2017
• Collected rents
• Delivered notices to tenants
• Managed repairs & maintenance of units
• Maintained open & active communication with owner & tenants
Area / General Manager
Denny’s Hawthorne, CA 01/1999 – 06/2017
• Conducted daily pre-shift and weekly departmental meetings to ensure organizational
efficiency
• Efficiently resolved problems or concerns to the satisfaction of all involved parties
• Improved productivity by decreasing employee retention rate and encouraging adherence
to all company policies and procedures
• Oversaw all aspects of human resources; such as training, compensation, payroll &
conflict solutions
• Ordered, maintained & monitored inventories to par levels while using methods like
cross-utilization to minimize waste, spoilage, overstocking and theft
• Closed and audited daily reports, sales margins, and the cash flow
• Calculated R.O.I for quarterly initiatives
• Developed and maintained exceptional customer service standards
• Ensured proper cleanliness was maintained in all areas of the bar and front of house
• Optimized profits by controlling food, beverage and labor costs on a daily basis
• Consistently maintained high levels of cleanliness, organization, storage, and sanitation
of food and beverage products to ensure quality
SELECTED ACHIEVEMENTS
• Led the growth of the company to +20% in revenues, becoming one of the most
profitable stores in the area
• Initiated strategic market plans to analyze key strengths, weaknesses, competitors and
new business opportunities, and this strategy strengthened our position in the market, as
well as brought the company to develop a unique and profitable niche within the
Hawthorne Business District
• Increased the overall profits by 15%+ after developing cross-company quality control
expenses mechanism and managing the effectiveness of employees
EDUCATION
• California State University-Fullerton Bachelor of Arts, Psychology
• Orange Coast College Associate Degree, Business Administration
Amir Obeid
1907 Hollow Mist Lane, Pearland, TX 77581 | ------------ | ------------
Linked-in Profile: ------------/in/amir-obeid-501408115/
AREA / H.R. MANAGER
Change Management | Strategic Planning | Leadership
Business Development | Finance & Accounting |
Proven leadership skills which develop and empower staff to achieve goals, along with a
thorough understanding of the market trends are some of the qualities which should help me in
making the desired contribution for the benefit of your business
Career Summary – Handled management at all levels including human resources, customer
service, operations, finances and more. Advanced Microsoft Office experience. Effectively
handled conflict resolution and emergency situations. Managed up to 3 stores and 150 employees
while increasing profits in all of them and satisfying both customers and employees.
PROFESSIONAL EXPERIENCE
C.S.R.
PFS Group Houston, TX 12/2018 – Present
• Medical Accounts Receivable expert
• Assist customers by phone with all needs
• Research accounts in-depth to help customers with specific requests
• Utilize CUBS, Strata, EPIC and other computer software to assist in account resolution
• Utilize typing skills (70+ WPM) to process accounts quickly, accurately & thoroughly
• Utilize exceptional customer service skills to attain 100% customer satisfaction
Assistant Manager
Walgreens Friendswood, TX 04/2018 – 09/2018
• Assisted with all retail duties including photo & pharmacy departments
• Monitored store finances
• Implemented practices to reduce shrink
• Utilized computer software (AS400/SignsPlus/etc.) to help run the store
• Handled all opening & closing procedures safely & efficiently
• Ensured safety & compliance in accordance with all OSHA regulations
• Monitored customer surveys & helped improve customer satisfaction
Property Manager
Fern Estates Garden Grove, CA 01/2010 – 06/2017
• Collected rents
• Delivered notices to tenants
• Managed repairs & maintenance of units
• Maintained open & active communication with owner & tenants
Area / General Manager
Denny’s Hawthorne, CA 01/1999 – 06/2017
• Conducted daily pre-shift and weekly departmental meetings to ensure organizational
efficiency
• Efficiently resolved problems or concerns to the satisfaction of all involved parties
• Improved productivity by decreasing employee retention rate and encouraging adherence
to all company policies and procedures
• Oversaw all aspects of human resources; such as training, compensation, payroll &
conflict solutions
• Ordered, maintained & monitored inventories to par levels while using methods like
cross-utilization to minimize waste, spoilage, overstocking and theft
• Closed and audited daily reports, sales margins, and the cash flow
• Calculated R.O.I for quarterly initiatives
• Developed and maintained exceptional customer service standards
• Ensured proper cleanliness was maintained in all areas of the bar and front of house
• Optimized profits by controlling food, beverage and labor costs on a daily basis
• Consistently maintained high levels of cleanliness, organization, storage, and sanitation
of food and beverage products to ensure quality
SELECTED ACHIEVEMENTS
• Led the growth of the company to +20% in revenues, becoming one of the most
profitable stores in the area
• Initiated strategic market plans to analyze key strengths, weaknesses, competitors and
new business opportunities, and this strategy strengthened our position in the market, as
well as brought the company to develop a unique and profitable niche within the
Hawthorne Business District
• Increased the overall profits by 15%+ after developing cross-company quality control
expenses mechanism and managing the effectiveness of employees
EDUCATION
• California State University-Fullerton Bachelor of Arts, Psychology
• Orange Coast College Associate Degree, Business Administration