------------ |------------ | 10149 Beekman Pl Dr Houston TX 77043 , Houston , TX 77043
Customer-oriented manager with strong history of leading high-performance teams to meet or exceed objectives.
Tactical team builder with strong background in training and team development. Performance-driven professional with stellar record of accomplishment in connecting with customers and driving remarkable sales in a multitude of industries.
Decorated veteran with strong leadership, pristine organization and creative problem solving skills under extenuating circumstances.
Site Director 08/2019 - Current Emler Swim School | Clearlake , TX
Act as onsite leader to ensure that all day-to-day facility operations are in line with company standard of excellence. Work with other departments as needed to correct failings in frictionless customer experience.
Complete detailed assessments of effective and ineffective aspects of revenue growth in order to develop successful improvement strategies.
Source and hire high-quality candidates for key vacancies.
Build strong relationships with community leaders, troubleshooting issues and communicating effectively to achieve common objectives.
Oversee 357 classes each week during the Fall semester , 383 during the Spring , and 476 in Summer with over 1200 students each semester with a focused on quality and consistency. Provide continuous evaluation of program operations as compared with established mission and set parameters.
Work with Customer Service Manager and Aquatics Director to develop standard procedures , training, and training progress.
Act as onsite leader to address any customer issues that arise de-escalating and resolving issues. Escalate issues as needed.
Manage membership sales team: track monthly goals, provide onsite on-the-spot direction. Work closely with heads of engineering and housekeeping departments to maintain facility standards.
Customer Service Director 01/2019 - 09/2019 Emler Swim School Meyerland | Houston, TX
Developed effective business strategies.
Trained employees on best practices and protocol while managing teams to ensure optimal productivity.
Consulted with customers to determine the best methods to resolve service issues.
Created and executed effective recruiting plans to develop candidate recruiting sources and fill staffing needs for broad range of clients.
Service Advisor Line Manager 02/2017 - 12/2018 Penske Automotive Group Inc. | Houston, TX
Motivated team to reach sales goal while enhancing customer service and completing tasks in a timely manner.
Education and Training
Contributed to business growth by confirming customer satisfaction with service and quality. Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
Supervised monetary transactions and changes while coordinating logistics to verify service dates.
Department Manager 05/2015 - 10/2016 Nordstrom Rack | Greenville, SC
Exceeded company and personal sales goals.
$4.5 million dollar sales floor ended my last year with a 53% increase at $7.8 million. Ranking #2 in the region #10 in the company.
Created schedules and goal paths for the staff to support and meet their goals effectively. Recruited sales talent to train and coach.
Implemented company expectations in order to develop and promote future leaders.
Interim Department Manager 11/2014 - 05/2015 Nordstrom Rack | Charlotte, NC
Balanced workloads to meet goals without overtaxing employees and cultivated a culture of empowerment to help employees better meet customer needs with minimal oversight. Analyzed performance data to assess, optimize and elevate operations, targeting current and expected demands.
Ended the year with a 3.9% increase at $2.5 million dollars above expectations.
Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for corporate calls.
Reduced process gaps, effectively managing and training employees on best practices to ensure optimal productivity.
Gas Turbine Technician 01/2008 - 01/2012 United States Navy | Norfolk, VA
Completed all maintenance and repair actions with little oversight to minimize downtime. Monitored levels of oil, fuel and lubrication available prior to voyage commencement to ensure adequate available quantities.
Prepared and maintained quarterly schedules, summaries and performance logs.
Trained subordinates in the performance and corrective of maintenance.
Two-time Navy and Marine Corp Achievement Medal recipient.
Some College (No Degree): Studio Art, Fine Art ,Photography Old Dominion University | Norfolk, VA
Gas System Technician: Engine Room Management 2012 A School Military Training | Chicago, IL
Proven track record for success.