Amanda Taylor
Career Objective:
Highly motivated, deadline and performance driven with 8 years of managerial experience.
Action oriented with strong ability to communicate effectively with a team.
Core Strengths:
Inventory control Strong organizational skills
Staff training/development Listening skills
Employee scheduling Excellent communication skills
Consistently meet goal Fast learner
Problem Resolution Strong client relations
Sales
Energetic work attitude
Labor control
Large cash/check deposits
Marketing Training development
Cash management
Customer service
Work Experience
Horizone Worldwide
Customer Service Manager
July 2012 to October 2014
Houston TX.
Customer Service Management
Resolved customer issues quickly
Insured online orders were shipped in a timely manner
Trained customer service representative
Assisted customers placing orders
Pushed meeting weekly goals
Dealt directly with shipping
Studio Manager
June 2010 to July 2012
CPI- Missouri ,St. Louis
Staffing
Worked directly with Human Resources to streamline hiring and onboarding process
Supervised sales team to monitor sales activity and goal achievement.
boarding process.
Leadership
Served as key contributing member to Leadership team.
Staff Development:
Trained staff for various positions
Customer Service:
Ensured superior customer service by listening to the customers concerns
Customer Service
Dealt with upset customer and resolve the situation best for both parties
Trained, coached and mentored staff to ensure smooth adoption of new program.
Implemented innovative programs to increase employee loyalty and reduce turnover.
Cash control
labor control
Sr.Manager
July 2005 to June 2010
Partnered successfully with local businesses in putting on events to benefit both parties by
attracting customers to come inquire what we have to offer to the community. Which in return
our company saw a 45% customer increase that year.
Trained, coached and mentored staff to ensure smooth adoption of new program.
Hired and trained a staff of 20
Motivated my team everyday to meet and go beyond our weekly goals set by our company
Education Background
Kingwood, Tx, United States
General Studies
High School Diploma
San Jacinto
Baytown, Tx, United States
Education:
Completed one year of Psychology
Completed one year of Early Child Development
General Studies
Skills
Microsoft
Excel
PowerPoint
Career Objective:
Highly motivated, deadline and performance driven with 8 years of managerial experience.
Action oriented with strong ability to communicate effectively with a team.
Core Strengths:
Inventory control Strong organizational skills
Staff training/development Listening skills
Employee scheduling Excellent communication skills
Consistently meet goal Fast learner
Problem Resolution Strong client relations
Sales
Energetic work attitude
Labor control
Large cash/check deposits
Marketing Training development
Cash management
Customer service
Work Experience
Horizone Worldwide
Customer Service Manager
July 2012 to October 2014
Houston TX.
Customer Service Management
Resolved customer issues quickly
Insured online orders were shipped in a timely manner
Trained customer service representative
Assisted customers placing orders
Pushed meeting weekly goals
Dealt directly with shipping
Studio Manager
June 2010 to July 2012
CPI- Missouri ,St. Louis
Staffing
Worked directly with Human Resources to streamline hiring and onboarding process
Supervised sales team to monitor sales activity and goal achievement.
boarding process.
Leadership
Served as key contributing member to Leadership team.
Staff Development:
Trained staff for various positions
Customer Service:
Ensured superior customer service by listening to the customers concerns
Customer Service
Dealt with upset customer and resolve the situation best for both parties
Trained, coached and mentored staff to ensure smooth adoption of new program.
Implemented innovative programs to increase employee loyalty and reduce turnover.
Cash control
labor control
Sr.Manager
July 2005 to June 2010
Partnered successfully with local businesses in putting on events to benefit both parties by
attracting customers to come inquire what we have to offer to the community. Which in return
our company saw a 45% customer increase that year.
Trained, coached and mentored staff to ensure smooth adoption of new program.
Hired and trained a staff of 20
Motivated my team everyday to meet and go beyond our weekly goals set by our company
Education Background
Kingwood, Tx, United States
General Studies
High School Diploma
San Jacinto
Baytown, Tx, United States
Education:
Completed one year of Psychology
Completed one year of Early Child Development
General Studies
Skills
Microsoft
Excel
PowerPoint