Amanda Harkins Resume
Amanda Harkins
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112 Firebush Way, Buda, Tx 78610
SUMMARY
My objective is to be an efficient full time employee and utilize my skills in the best possible manner. I plan to engage myself in such activities which allow me to be friendly, organized, detail oriented, and feel accomplished while helping the company succeed. I have a passion for organization and coordination and plan to utilize the skills to further my career when I obtain my Bachelor's degree from Texas State University next year. Even though my recent experience is in the medical field, I possess all administrative and clerical skills, and consider myself highly proficient in such areas. My Current Salary requirement is $39,000 or more.
SKILLS
• Administrative duties and skills
• Verifying benefits
• Billing
• Preparing charts
• Performing all clerical duties
• Customer service skills
• documentation
• faxing, Filing, Coordinating Phones and Faxes
• Insurance Verification
• Data entry
• Reception and Secretarial skills
• File/records maintenance
• Microsoft Office
• Computer proficient
• Financial records and processing
• Quick learner
• Excellent communication
EXPERIENCE
*Insurance Specialist/ Administrative Assistant/ Non-Certified Medical Assistant
Austin Fertility and Reproductive Medicine | Austin, Tx | August 2017 - Current
• Provide all administrative and clerical support for the office. Perform all front desk duties including check-in and check-out processes. Multitask with multiple phone lines, as well as other front office duties and provide basic customer service skills to the patients.
• Data entry and documentation for information from customer calls and onsite service visits into the company's system using AMS.
• Coordinate with Insurance companies on verification of eligibility and benefits, as well as authorizations for procedures in testing centers and at the hospital.
• Manage and coordinate all the surgery scheduling and act as a liaison between the clinic, patient and surgery centers.
• Utilize CPT and ICD-10 diagnosis codes and other clinical information as required for estimating cost of treatment of patient procedures, and exhibit knowledge of Insurance Plans and Patient financial responsibilities as they apply to Facility Services only. Exhibit competency in explaining Insurance Plans, Pre-Payment Plans, and provides support in establishing proper coverage of services. Proficient in EMR, American Medical Solutions, Outlook, Word and Excel.
• Communicate with patients to provide updates on benefit and verification information, to request additional information, request insurance information, and to quote specific dollar amounts for payment at time of service.
• Perform all Medical Assistant duties and assist with Surgical Technician duties to include set up, break down and assistance during in-office procedures when needed.
• Perform all billing and claims processes and duties, as well as balance out financial ledger for end of day deposit.
• Prepare correspondence, accounting and financial documents for analysis.
• Deliver an exceptional level of service to each customer by listening to concerns and answering questions.
• Monitor multiple databases to keep track of all company inventory and handle all incoming mail and packages to include inventory.
*Insurance Verification Administrative Assistant
Texas Heart and Vascular | Austin, Tx | February 2016 - August 2017
• Perform all administrative duties for the Insurance department as team lead. Coordinate with Insurance companies on verification of eligibility and benefits, as well as Authorizations for procedures in testing centers and at the hospital.
• Communicate with patients to provide updates on benefit verification information, to request additional information, request insurance information, and to quote specific dollar amounts for payment at time of service.
• Utilize CPT and ICD-10 diagnosis codes and other clinical information as required for estimating cost of treatment of patient procedures. Exhibit knowledge of Insurance Plans and Patient financial responsibilities as they apply to Facility Services exhibit competency in explaining Insurance Plans, Pre-Payment Plans, and provides support in establishing proper coverage of services Proficient in EMR, Centricity, Meditech, Leading Reach, Outlook, Word and Excel.
• Prepare correspondence, accounting and financial documents for analysis.
• Plan and executed Company Events such as Employee Appreciation Events Coordinator.
• Handled all incoming mail and distributed.
*Medical Office Specialist
Texas Heart and Vascular | Austin, TX | January 2015 - February 2016
• Perform administrative and reception duties as needed, as well as check in and check out procedures. Communicate and maintain a good relationship with both patients and providers. Schedule, cancel, and reschedule patient appointments. Correspond with patients about upcoming appointments and track missed appointments for the management team. Multitask with Secretarial duties while utilizing telephones and accurately documenting messages. Maintain Incoming medical records and designate to appropriate providers or department. File patient and administrative documents appropriately and timely. Copying and faxing duties, as well as Maintaining co-pays and cash payments from patients and document finances appropriately in writing as well as electronically for the daily deposit Proficient in EMR, Centricity, Outlook, Word and Excel.
• Communicate with patients regarding payments on outstanding accounts.
Referral Coordinator/ Medical Receptionist
*Greater Austin Orthopedics | Austin, TX | September 2013 - January 2015
• Perform all administrative duties as needed. Coordinated the reception desk with check in and check out procedures. Schedule, cancel, and reschedule patient appointments. Answering multiple telephone calls and designate accordingly. Filing medical records through EMR. Retrieve medical records and deliver to appropriate providers or department. Collect co-pays and cash from patients. Obtain authorizations and verifications on insurance for the patients. Proficient in EMR, Phreesia, Centricity and Greenway. Manage electronic fax drive and make sure all documentation went to appropriate doctor or EMR patient chart.
• Manage all new patient Referrals and obtain all patient demos and insurance information that is needed for the new patient consultation.
• Proficient in working with and managing all Workman's Compensation insurance referrals and claims.
*Medical Office Specialist
Texas Heart and Vascular | Austin, TX | October 2011 - August 2013
• Work at the reception desk with check in and check out procedures Communicate with patients and providers Schedule, cancel, and reschedule patient appointments Remind patients of upcoming appointments and track missed appointments Answer multiple telephones and accurately document messages Forward telephone calls appropriately as well as follow up on return calls Retrieve medical records and deliver to appropriate providers or department File patient and administrative documents Copying and faxing duties Collect co-pays and cash payments from patients and document finances appropriately in writing as well as electronically Manage any administrative duties if the arise Proficient in EMR as well as Centricity.
Medical Records Specialist/ Team Lead
*Texas Heart and Vascular | Austin, TX | July 2010 - October 2011
• Supervise all other Medical Records staff and provide assistance if needed Perform an administrative duty for the department Helped implement the transition from Paper charts to the EMR system Maintain the Accuracy and security of Medical Records Acquire and prepare the appropriate medical records of each patient chart prior to their scheduled appointment.
• Contact other medical facilities for requested records as well as send out for record requests.
• Prepare and deliver chart for upcoming appointments Communicate with physicians and other clinical personnel effectively.
• Proficient with computers and have an understanding of how the EMR system operates.
• Provide general customer service skills.
• Perform general secretarial skills such as answering the phone, faxing, copying, and filing.
EDUCATION AND TRAINING
Texas State University | | San Marcos, TX | 2018 *I am just shy of 6 credit hours before I complete my Bachelor of Science degree of Mass Communications in Advertising with a Psychology minor.*
REFERENCES
References and letter of recommendation are available on request.
Amanda Harkins
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------------
112 Firebush Way, Buda, Tx 78610
SUMMARY
My objective is to be an efficient full time employee and utilize my skills in the best possible manner. I plan to engage myself in such activities which allow me to be friendly, organized, detail oriented, and feel accomplished while helping the company succeed. I have a passion for organization and coordination and plan to utilize the skills to further my career when I obtain my Bachelor's degree from Texas State University next year. Even though my recent experience is in the medical field, I possess all administrative and clerical skills, and consider myself highly proficient in such areas. My Current Salary requirement is $39,000 or more.
SKILLS
• Administrative duties and skills
• Verifying benefits
• Billing
• Preparing charts
• Performing all clerical duties
• Customer service skills
• documentation
• faxing, Filing, Coordinating Phones and Faxes
• Insurance Verification
• Data entry
• Reception and Secretarial skills
• File/records maintenance
• Microsoft Office
• Computer proficient
• Financial records and processing
• Quick learner
• Excellent communication
EXPERIENCE
*Insurance Specialist/ Administrative Assistant/ Non-Certified Medical Assistant
Austin Fertility and Reproductive Medicine | Austin, Tx | August 2017 - Current
• Provide all administrative and clerical support for the office. Perform all front desk duties including check-in and check-out processes. Multitask with multiple phone lines, as well as other front office duties and provide basic customer service skills to the patients.
• Data entry and documentation for information from customer calls and onsite service visits into the company's system using AMS.
• Coordinate with Insurance companies on verification of eligibility and benefits, as well as authorizations for procedures in testing centers and at the hospital.
• Manage and coordinate all the surgery scheduling and act as a liaison between the clinic, patient and surgery centers.
• Utilize CPT and ICD-10 diagnosis codes and other clinical information as required for estimating cost of treatment of patient procedures, and exhibit knowledge of Insurance Plans and Patient financial responsibilities as they apply to Facility Services only. Exhibit competency in explaining Insurance Plans, Pre-Payment Plans, and provides support in establishing proper coverage of services. Proficient in EMR, American Medical Solutions, Outlook, Word and Excel.
• Communicate with patients to provide updates on benefit and verification information, to request additional information, request insurance information, and to quote specific dollar amounts for payment at time of service.
• Perform all Medical Assistant duties and assist with Surgical Technician duties to include set up, break down and assistance during in-office procedures when needed.
• Perform all billing and claims processes and duties, as well as balance out financial ledger for end of day deposit.
• Prepare correspondence, accounting and financial documents for analysis.
• Deliver an exceptional level of service to each customer by listening to concerns and answering questions.
• Monitor multiple databases to keep track of all company inventory and handle all incoming mail and packages to include inventory.
*Insurance Verification Administrative Assistant
Texas Heart and Vascular | Austin, Tx | February 2016 - August 2017
• Perform all administrative duties for the Insurance department as team lead. Coordinate with Insurance companies on verification of eligibility and benefits, as well as Authorizations for procedures in testing centers and at the hospital.
• Communicate with patients to provide updates on benefit verification information, to request additional information, request insurance information, and to quote specific dollar amounts for payment at time of service.
• Utilize CPT and ICD-10 diagnosis codes and other clinical information as required for estimating cost of treatment of patient procedures. Exhibit knowledge of Insurance Plans and Patient financial responsibilities as they apply to Facility Services exhibit competency in explaining Insurance Plans, Pre-Payment Plans, and provides support in establishing proper coverage of services Proficient in EMR, Centricity, Meditech, Leading Reach, Outlook, Word and Excel.
• Prepare correspondence, accounting and financial documents for analysis.
• Plan and executed Company Events such as Employee Appreciation Events Coordinator.
• Handled all incoming mail and distributed.
*Medical Office Specialist
Texas Heart and Vascular | Austin, TX | January 2015 - February 2016
• Perform administrative and reception duties as needed, as well as check in and check out procedures. Communicate and maintain a good relationship with both patients and providers. Schedule, cancel, and reschedule patient appointments. Correspond with patients about upcoming appointments and track missed appointments for the management team. Multitask with Secretarial duties while utilizing telephones and accurately documenting messages. Maintain Incoming medical records and designate to appropriate providers or department. File patient and administrative documents appropriately and timely. Copying and faxing duties, as well as Maintaining co-pays and cash payments from patients and document finances appropriately in writing as well as electronically for the daily deposit Proficient in EMR, Centricity, Outlook, Word and Excel.
• Communicate with patients regarding payments on outstanding accounts.
Referral Coordinator/ Medical Receptionist
*Greater Austin Orthopedics | Austin, TX | September 2013 - January 2015
• Perform all administrative duties as needed. Coordinated the reception desk with check in and check out procedures. Schedule, cancel, and reschedule patient appointments. Answering multiple telephone calls and designate accordingly. Filing medical records through EMR. Retrieve medical records and deliver to appropriate providers or department. Collect co-pays and cash from patients. Obtain authorizations and verifications on insurance for the patients. Proficient in EMR, Phreesia, Centricity and Greenway. Manage electronic fax drive and make sure all documentation went to appropriate doctor or EMR patient chart.
• Manage all new patient Referrals and obtain all patient demos and insurance information that is needed for the new patient consultation.
• Proficient in working with and managing all Workman's Compensation insurance referrals and claims.
*Medical Office Specialist
Texas Heart and Vascular | Austin, TX | October 2011 - August 2013
• Work at the reception desk with check in and check out procedures Communicate with patients and providers Schedule, cancel, and reschedule patient appointments Remind patients of upcoming appointments and track missed appointments Answer multiple telephones and accurately document messages Forward telephone calls appropriately as well as follow up on return calls Retrieve medical records and deliver to appropriate providers or department File patient and administrative documents Copying and faxing duties Collect co-pays and cash payments from patients and document finances appropriately in writing as well as electronically Manage any administrative duties if the arise Proficient in EMR as well as Centricity.
Medical Records Specialist/ Team Lead
*Texas Heart and Vascular | Austin, TX | July 2010 - October 2011
• Supervise all other Medical Records staff and provide assistance if needed Perform an administrative duty for the department Helped implement the transition from Paper charts to the EMR system Maintain the Accuracy and security of Medical Records Acquire and prepare the appropriate medical records of each patient chart prior to their scheduled appointment.
• Contact other medical facilities for requested records as well as send out for record requests.
• Prepare and deliver chart for upcoming appointments Communicate with physicians and other clinical personnel effectively.
• Proficient with computers and have an understanding of how the EMR system operates.
• Provide general customer service skills.
• Perform general secretarial skills such as answering the phone, faxing, copying, and filing.
EDUCATION AND TRAINING
Texas State University | | San Marcos, TX | 2018 *I am just shy of 6 credit hours before I complete my Bachelor of Science degree of Mass Communications in Advertising with a Psychology minor.*
REFERENCES
References and letter of recommendation are available on request.