Amanda Harguess
Amanda Harguess
------------ | E: ------------
9730 93rd LN SE, Olympia, WA 98513
PROFESSIONAL SUMMARY
• Strongly motivated and educated with an extensive background in Human Resource and Finance management.
• Bachelor’s degree in business administration, graduating March 9th with a master’s degree in business administration with a concentration in management.
• 10 years of military service; with a dedication to public service.
• The ability to mitigate any situation and to work with a wide variety of people under adverse conditions.
• Ability to recognize, prioritize, and execute tasks.
• Excellent customer service skills and public relations.
• Experienced with multi-nations and various cultures from around the world
SKILLS
• Conflict resolution
• Training and development
• Employee relations
• Resource planning
• Organizational development • File and records management
• Purchasing and planning
• Budgeting and finance
• Spreadsheet development
• Billing and invoicing
WORK HISTORY
LANDLORD / PROPERTY MANAGER 01/2014 to CURRENT
Self Employed | Olympia, United States, WA
• Maintaining rentals properties by advertising and filling vacancies; negotiating and enforcing leases; maintaining and securing premises.
• Establishing rental rate by surveying local rental rates; calculating overhead costs, depreciation, taxes, and profit goals.
• Attracting tenants by advertising vacancies; obtaining referrals from current tenants; explaining advantages of location and services; showing units.
• Verifying income, assets and expenses and complete file tracking sheet for each applicant.
• Accomplishing financial objectives by collecting rents; paying bills; forecasting requirements; preparing an annual budget; scheduling expenditures; reviewing invoices and tracking costs.
• Conduct inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
• Using strong negotiation talents to obtain reasonable fees from contractors
BUDGET ANALYST 01/2017 to 10/2017
USDA-NASS | Olympia, WA
• The major duties for this position included monitoring and reporting budgetary discrepancies to corporate senior management to maximize reporting efficiency and finalized spending plans.
• Processed, audited, balanced and reconciled payroll for more than 400 personnel.
• Prepared and submitted forms to initiate personnel actions, maintained office inventories, maintained financial records, and verified all financial transactions.
• Other duties included the procurement of office supplies, the hiring of new employees and termination of NASDA employees, prepared travel documents, coordinated flights and hotels, and reconciled travel expenses.
• Created and maintained personnel files, ran extensive background checks on those employed under the agency.
• Created badges, business cards and mailed out small and large orders through UPS.
HUMAN RESOURCE SPECIALIST 06/2015 to 01/2017
Reserve Personnel Action Center | Joint Base Lewis-McChord, WA
• Served as subject matter expert in budget tracking, pay actions, personnel actions and procurement.
• Advised on issues and concerns pertaining to, reassignments, deployments, redeployment, recruitment, pay, and regulations.
• Expert at complying, analyzing and providing information on benefits, training, management employee relations, career programs, equal employment opportunity, acquisition corps requirements, travel (CONUS/OCONUS), orders, leave and overtime.
• Generated reports to estimate supply cost and project obligations; maintained current listings of billing officials, alternates, cardholders, single purchase limits, and monthly limits. Interpreted budget policies, directives, and regulations received from higher headquarters; and prepared local implementation instructions.
• Expert in monitoring and managing the Defense Travel System and the overall Government Travel Credit Card program.
• Analyzed specific training needs of the command through observation, inspection and review of training status, review of mobilization plans, and prepared and managed training budget.
• Handled confidential information in a mature and professional manner.
G-1 HUMAN RESOURCE NCO 04/2015 to 11/2017
104th Leader Training Division | Joint Base Lewis-McChord, WA
• Served as the primary point of contact between RC units/individuals and installation support activities on personnel, administrative, finance, medical and dental matters.
• Arranged for personnel support for RC units and individuals training, assigned or attached to Joint Base Lewis McChord (JBLM), individual ready reserve (IRR) and individual mobilization augmentee (IMA) soldiers in mission area.
• Answered telephone inquiries from soldiers, installation staff, local government and federal agencies, RC units, on RC personnel policy, career development, training, and finances.
• Interpreted directives, regulations, and policies from higher headquarters.
• Provided administrative support to the directorate in civilian and military personnel management, protocol, office management, forms and publications, printing, office supply account, Privacy Act, FOIA, safety, historical data, internal review, messenger service, and equal opportunity.
• Prepared and processed civilian personnel actions, reviewed job descriptions and performance plans, advised directorate staff on civilian personnel requirements and procedures.
• Supervised permanently and temporarily assigned military personnel, including temporary special duty military assistants during peak workload periods.
• Set performance requirements and prepared performance appraisals, Officer and NCO Efficiency Reports.
• Initiated informal corrective action on conduct or performance problems and recommended disciplinary action through military channels.
• Established and developed highly-efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
HUMAN RESOURCE SPECIALIST 01/2014 to 04/2015
2nd Medical Brigade | Salt Lake City, UT
• Prepared and monitored requests for promotions and arranged for promotion ceremony, to include promotion declination's, reconsideration for promotions, and arranged for reduction and removal boards for soldiers on local promotion standing lists.
• Prepared and monitored requests for identification cards, tags, leaves, and passes, line of duty determination, MILPER data and information management, orders for temporary duty and travel, personnel processing, personnel Security Clearances, training and reassignment, retention, military and special pay programs, personnel accounting and strength management, transition processing, legal, meal cards, training Soldier support file, and unit administration.
• Knowledge in assisting patients with complaints and/or problems; coordinating Patient Relations program(s); serving as liaison between the patients and medical facility to provide a specific channel through which patients can seek solutions to problems, concerns, and unresolved needs; preventing and resolving complaints from patients and family members of patients at the lowest possible level; identifying specific as well as potential problems and suggest solutions or alternatives to existing procedures; taking a pro-active role in assuring patient satisfaction; maintaining records of responses for review by medical staff and communicating feedback of patients to appropriate medical/administrative staff; providing information with which to answer written complaints, Congressional inquiries, or other controlled correspondence; and performing other related duties.
• Knowledge of administrative or program principles and concepts; experience resolving patient problems/concerns; receiving and listening to complaints/grievances, broad knowledge of a health-care organization, including practices and policies; experience evaluating, analyzing, and managing patient concerns with the delivery of health care services; building relationships at various levels within a health-care organization in order to address and resolve complaints; demonstrated tact and judgment in dealing with many needs, complaints, and special requests of patients and families in order to resolve issues.
• Knowledge of military commands goals and objectives, the sequence and timing of key operational events and milestones, and methods of evaluating the effectiveness of planning actions related to actual events; and the relationship of the various command entities.
• Supervisory and management skills to establish program objectives or performance goals and assess progress toward their achievement.
• Ability to gather, assemble, and analyze facts, draw conclusions, conduct analysis, revise recommended solutions, and package the entire process in briefings, papers, or reports suitable for senior leadership use and decision making.
• Ability to communicate orally and in writing with a diverse group of individuals to include healthcare professionals and paraprofessional personnel.
• Experience in assisting supply management such as ordering, issuing and turning in medical supplies/equipment: monitoring property accountability, inventories, property book, hand receipts, shortage processes within the facility.
HUMAN RESOURCE SPECIALIST 08/2014 to 06/2015
Reserve Personnel Action Center | Salt Lake City, UT
• Processed pay and personnel actions, prepared correspondence and reports, verified data, corrected errors, reviewed records, updated automated systems, and provided advice and training.
• Responsibility required knowledge of other military personnel programs such as records accountability/maintenance, evaluation reports, promotions, casualty assistance, personnel actions, reassignments, awards, reclassification, transition management, separations, in and out processing.
• Provided technical expertise for both officers and enlisted personnel concerning awards, line of duty investigations, reclassification's, reassignments, emergency data cards, and record updates.
• Made decisions based on numerous military publications and regulations and a variety of information sources.
• Established, maintained, edited and closed pay accounts; processed, audits and edits a full variety of the most complex pay actions including but not limited to student Loan repayments, Incapacitation pay, severance pay, death gratuity payments, enlisted bonus, special pay such as dental, flight, parachute, medical, diving duty, hazardous duty, etc., and allowances such as family separation allowance, housing, subsistence, uniform allowances, etc.
• Reviewed master military pay account transactions and reports for reserve service members ensuring compliance with pay entitlement laws, regulations and precedent decisions.
• Assured proper files and records are established and maintained pertaining to personnel, finance and administrative activities.
HUMAN RESOURCE SPECIALIST 05/2008 to 01/2014
Fort Benning Army Reserves | Columbus, GA
• Duties included processing pay and personnel actions, building promotion packets, accountability of all soldiers in the unit, typing memos, addressing all issues concerning soldiers, and dealing directly with the command team to make sure the unit is on track to complete the mission at hand..
• Coordinated as needed within the AG, headquarters staff, subordinate commands, and HQDA to obtain information, present and defend decisions and recommendations to correct critical unit readiness deficiencies detrimental to mission accomplishment.
• Reviewed and assessed directed changes to unit mission requirements such as activation/deactivation of units, realignment of unit missions, transfer of operations, etc., to ensure smooth transition and maximum utilization of military personnel resources.
• Knowledge of, and skill in applying: a wide range of HR concepts, practices, laws, regulations, policies, and precedents sufficient to provide comprehensive HR management advisory and technical services on unit readiness, Personnel Tempo (PERSTEMPO) Threshold Program, and strength management issues throughout the command; analytical and diagnostic techniques and qualitative and quantitative techniques sufficient to identify, evaluate, and recommend to management appropriate HR interventions to resolve complex interrelated readiness or PERSTEMPO problems and issues involving military authorizations, soldier utilization, and assignments; Techniques for developing new or modified HR work methods, approaches, or procedures for delivering effective HR services to clients; Consensus building, negotiating, coalition building, and conflict resolution techniques sufficient to interact appropriately in highly charged emotional situations; and Written and oral communication techniques sufficient to develop and deliver briefings, project papers, status/staff reports, and correspondence to managers to foster understanding and acceptance of findings and recommendations.
FLEET MANAGER 11/2010 to 02/2013
The Waggoneers Trucking | West Point, GA
• Responsibilities included scheduling shipments and notifying customers of arrival schedules, customer service, coordinating trucks for daily deliveries, pickups and activities, maintain dispatch, maintain correct files for DOT regulations and Insurance Compliance, and conducted safety meetings.
• Managed company drivers and a fleet of 28 tractor/trailers, as well as the inbound/outbound transportation of automobiles.
• Obtained and maintained truck licensing and registrations, emission testing, annual inspections, maintain, log, and account for fuel and oil storage tanks.
• Maintain daily inspections, open and oversaw work orders.
• Oversaw fleet maintenance, scheduled repairs, and researched parts availability and cost.
• Train, schedule, reprimand, hire, and terminate employees.
• Processed time cards, PTO, comp time, sick days, tardiness, and FMLA and scheduled vacations.
• Complied with DOT, OSHA, EPA, and state laws.
EDUCATION
Master's Degree | Business Administration - Management 03/2020
St. Martin's University, Lacey, WA
Bachelor's Degree | Business Administration - Management 05/2019
St. Martins University, Lacey, WA
• Graduated summa cum laude
• Member of Delta Mu Delta
• Member of Phi Kappa Phi
Associate degree | Business Administration 12/2017
Pierce College, Joint Base Lewis-McChord, WA
• Graduated magna cum laude
Associate degree | Science 06/2016
Pierce College, Joint Base Lewis- McChord
• Graduated magna cum laude
Technical/ Occupational Certificate | Human Resources Specialist 11/2008
Adjutant General School, U.S Army, Soldier Support Institute, Fort Jackson, SC
AFFILIATIONS
DEPT OF ARMY - -DEPT OF DEFENSE - DELTA MU DELTA- PHI KAPPA PHI
Amanda Harguess
------------ | E: ------------
9730 93rd LN SE, Olympia, WA 98513
PROFESSIONAL SUMMARY
• Strongly motivated and educated with an extensive background in Human Resource and Finance management.
• Bachelor’s degree in business administration, graduating March 9th with a master’s degree in business administration with a concentration in management.
• 10 years of military service; with a dedication to public service.
• The ability to mitigate any situation and to work with a wide variety of people under adverse conditions.
• Ability to recognize, prioritize, and execute tasks.
• Excellent customer service skills and public relations.
• Experienced with multi-nations and various cultures from around the world
SKILLS
• Conflict resolution
• Training and development
• Employee relations
• Resource planning
• Organizational development • File and records management
• Purchasing and planning
• Budgeting and finance
• Spreadsheet development
• Billing and invoicing
WORK HISTORY
LANDLORD / PROPERTY MANAGER 01/2014 to CURRENT
Self Employed | Olympia, United States, WA
• Maintaining rentals properties by advertising and filling vacancies; negotiating and enforcing leases; maintaining and securing premises.
• Establishing rental rate by surveying local rental rates; calculating overhead costs, depreciation, taxes, and profit goals.
• Attracting tenants by advertising vacancies; obtaining referrals from current tenants; explaining advantages of location and services; showing units.
• Verifying income, assets and expenses and complete file tracking sheet for each applicant.
• Accomplishing financial objectives by collecting rents; paying bills; forecasting requirements; preparing an annual budget; scheduling expenditures; reviewing invoices and tracking costs.
• Conduct inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
• Using strong negotiation talents to obtain reasonable fees from contractors
BUDGET ANALYST 01/2017 to 10/2017
USDA-NASS | Olympia, WA
• The major duties for this position included monitoring and reporting budgetary discrepancies to corporate senior management to maximize reporting efficiency and finalized spending plans.
• Processed, audited, balanced and reconciled payroll for more than 400 personnel.
• Prepared and submitted forms to initiate personnel actions, maintained office inventories, maintained financial records, and verified all financial transactions.
• Other duties included the procurement of office supplies, the hiring of new employees and termination of NASDA employees, prepared travel documents, coordinated flights and hotels, and reconciled travel expenses.
• Created and maintained personnel files, ran extensive background checks on those employed under the agency.
• Created badges, business cards and mailed out small and large orders through UPS.
HUMAN RESOURCE SPECIALIST 06/2015 to 01/2017
Reserve Personnel Action Center | Joint Base Lewis-McChord, WA
• Served as subject matter expert in budget tracking, pay actions, personnel actions and procurement.
• Advised on issues and concerns pertaining to, reassignments, deployments, redeployment, recruitment, pay, and regulations.
• Expert at complying, analyzing and providing information on benefits, training, management employee relations, career programs, equal employment opportunity, acquisition corps requirements, travel (CONUS/OCONUS), orders, leave and overtime.
• Generated reports to estimate supply cost and project obligations; maintained current listings of billing officials, alternates, cardholders, single purchase limits, and monthly limits. Interpreted budget policies, directives, and regulations received from higher headquarters; and prepared local implementation instructions.
• Expert in monitoring and managing the Defense Travel System and the overall Government Travel Credit Card program.
• Analyzed specific training needs of the command through observation, inspection and review of training status, review of mobilization plans, and prepared and managed training budget.
• Handled confidential information in a mature and professional manner.
G-1 HUMAN RESOURCE NCO 04/2015 to 11/2017
104th Leader Training Division | Joint Base Lewis-McChord, WA
• Served as the primary point of contact between RC units/individuals and installation support activities on personnel, administrative, finance, medical and dental matters.
• Arranged for personnel support for RC units and individuals training, assigned or attached to Joint Base Lewis McChord (JBLM), individual ready reserve (IRR) and individual mobilization augmentee (IMA) soldiers in mission area.
• Answered telephone inquiries from soldiers, installation staff, local government and federal agencies, RC units, on RC personnel policy, career development, training, and finances.
• Interpreted directives, regulations, and policies from higher headquarters.
• Provided administrative support to the directorate in civilian and military personnel management, protocol, office management, forms and publications, printing, office supply account, Privacy Act, FOIA, safety, historical data, internal review, messenger service, and equal opportunity.
• Prepared and processed civilian personnel actions, reviewed job descriptions and performance plans, advised directorate staff on civilian personnel requirements and procedures.
• Supervised permanently and temporarily assigned military personnel, including temporary special duty military assistants during peak workload periods.
• Set performance requirements and prepared performance appraisals, Officer and NCO Efficiency Reports.
• Initiated informal corrective action on conduct or performance problems and recommended disciplinary action through military channels.
• Established and developed highly-efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
HUMAN RESOURCE SPECIALIST 01/2014 to 04/2015
2nd Medical Brigade | Salt Lake City, UT
• Prepared and monitored requests for promotions and arranged for promotion ceremony, to include promotion declination's, reconsideration for promotions, and arranged for reduction and removal boards for soldiers on local promotion standing lists.
• Prepared and monitored requests for identification cards, tags, leaves, and passes, line of duty determination, MILPER data and information management, orders for temporary duty and travel, personnel processing, personnel Security Clearances, training and reassignment, retention, military and special pay programs, personnel accounting and strength management, transition processing, legal, meal cards, training Soldier support file, and unit administration.
• Knowledge in assisting patients with complaints and/or problems; coordinating Patient Relations program(s); serving as liaison between the patients and medical facility to provide a specific channel through which patients can seek solutions to problems, concerns, and unresolved needs; preventing and resolving complaints from patients and family members of patients at the lowest possible level; identifying specific as well as potential problems and suggest solutions or alternatives to existing procedures; taking a pro-active role in assuring patient satisfaction; maintaining records of responses for review by medical staff and communicating feedback of patients to appropriate medical/administrative staff; providing information with which to answer written complaints, Congressional inquiries, or other controlled correspondence; and performing other related duties.
• Knowledge of administrative or program principles and concepts; experience resolving patient problems/concerns; receiving and listening to complaints/grievances, broad knowledge of a health-care organization, including practices and policies; experience evaluating, analyzing, and managing patient concerns with the delivery of health care services; building relationships at various levels within a health-care organization in order to address and resolve complaints; demonstrated tact and judgment in dealing with many needs, complaints, and special requests of patients and families in order to resolve issues.
• Knowledge of military commands goals and objectives, the sequence and timing of key operational events and milestones, and methods of evaluating the effectiveness of planning actions related to actual events; and the relationship of the various command entities.
• Supervisory and management skills to establish program objectives or performance goals and assess progress toward their achievement.
• Ability to gather, assemble, and analyze facts, draw conclusions, conduct analysis, revise recommended solutions, and package the entire process in briefings, papers, or reports suitable for senior leadership use and decision making.
• Ability to communicate orally and in writing with a diverse group of individuals to include healthcare professionals and paraprofessional personnel.
• Experience in assisting supply management such as ordering, issuing and turning in medical supplies/equipment: monitoring property accountability, inventories, property book, hand receipts, shortage processes within the facility.
HUMAN RESOURCE SPECIALIST 08/2014 to 06/2015
Reserve Personnel Action Center | Salt Lake City, UT
• Processed pay and personnel actions, prepared correspondence and reports, verified data, corrected errors, reviewed records, updated automated systems, and provided advice and training.
• Responsibility required knowledge of other military personnel programs such as records accountability/maintenance, evaluation reports, promotions, casualty assistance, personnel actions, reassignments, awards, reclassification, transition management, separations, in and out processing.
• Provided technical expertise for both officers and enlisted personnel concerning awards, line of duty investigations, reclassification's, reassignments, emergency data cards, and record updates.
• Made decisions based on numerous military publications and regulations and a variety of information sources.
• Established, maintained, edited and closed pay accounts; processed, audits and edits a full variety of the most complex pay actions including but not limited to student Loan repayments, Incapacitation pay, severance pay, death gratuity payments, enlisted bonus, special pay such as dental, flight, parachute, medical, diving duty, hazardous duty, etc., and allowances such as family separation allowance, housing, subsistence, uniform allowances, etc.
• Reviewed master military pay account transactions and reports for reserve service members ensuring compliance with pay entitlement laws, regulations and precedent decisions.
• Assured proper files and records are established and maintained pertaining to personnel, finance and administrative activities.
HUMAN RESOURCE SPECIALIST 05/2008 to 01/2014
Fort Benning Army Reserves | Columbus, GA
• Duties included processing pay and personnel actions, building promotion packets, accountability of all soldiers in the unit, typing memos, addressing all issues concerning soldiers, and dealing directly with the command team to make sure the unit is on track to complete the mission at hand..
• Coordinated as needed within the AG, headquarters staff, subordinate commands, and HQDA to obtain information, present and defend decisions and recommendations to correct critical unit readiness deficiencies detrimental to mission accomplishment.
• Reviewed and assessed directed changes to unit mission requirements such as activation/deactivation of units, realignment of unit missions, transfer of operations, etc., to ensure smooth transition and maximum utilization of military personnel resources.
• Knowledge of, and skill in applying: a wide range of HR concepts, practices, laws, regulations, policies, and precedents sufficient to provide comprehensive HR management advisory and technical services on unit readiness, Personnel Tempo (PERSTEMPO) Threshold Program, and strength management issues throughout the command; analytical and diagnostic techniques and qualitative and quantitative techniques sufficient to identify, evaluate, and recommend to management appropriate HR interventions to resolve complex interrelated readiness or PERSTEMPO problems and issues involving military authorizations, soldier utilization, and assignments; Techniques for developing new or modified HR work methods, approaches, or procedures for delivering effective HR services to clients; Consensus building, negotiating, coalition building, and conflict resolution techniques sufficient to interact appropriately in highly charged emotional situations; and Written and oral communication techniques sufficient to develop and deliver briefings, project papers, status/staff reports, and correspondence to managers to foster understanding and acceptance of findings and recommendations.
FLEET MANAGER 11/2010 to 02/2013
The Waggoneers Trucking | West Point, GA
• Responsibilities included scheduling shipments and notifying customers of arrival schedules, customer service, coordinating trucks for daily deliveries, pickups and activities, maintain dispatch, maintain correct files for DOT regulations and Insurance Compliance, and conducted safety meetings.
• Managed company drivers and a fleet of 28 tractor/trailers, as well as the inbound/outbound transportation of automobiles.
• Obtained and maintained truck licensing and registrations, emission testing, annual inspections, maintain, log, and account for fuel and oil storage tanks.
• Maintain daily inspections, open and oversaw work orders.
• Oversaw fleet maintenance, scheduled repairs, and researched parts availability and cost.
• Train, schedule, reprimand, hire, and terminate employees.
• Processed time cards, PTO, comp time, sick days, tardiness, and FMLA and scheduled vacations.
• Complied with DOT, OSHA, EPA, and state laws.
EDUCATION
Master's Degree | Business Administration - Management 03/2020
St. Martin's University, Lacey, WA
Bachelor's Degree | Business Administration - Management 05/2019
St. Martins University, Lacey, WA
• Graduated summa cum laude
• Member of Delta Mu Delta
• Member of Phi Kappa Phi
Associate degree | Business Administration 12/2017
Pierce College, Joint Base Lewis-McChord, WA
• Graduated magna cum laude
Associate degree | Science 06/2016
Pierce College, Joint Base Lewis- McChord
• Graduated magna cum laude
Technical/ Occupational Certificate | Human Resources Specialist 11/2008
Adjutant General School, U.S Army, Soldier Support Institute, Fort Jackson, SC
AFFILIATIONS
DEPT OF ARMY - -DEPT OF DEFENSE - DELTA MU DELTA- PHI KAPPA PHI