Amanda Coates
Amanda G. Coates
2768 Deer Run Drive, South Prince George, VA 23805 ? Tel:------------ ? ------------
SKILLS
• Industrial design background with experience in AutoCAD Civil 2019 drafting
• Enthusiastic, knowledge-hungry learner, eager to meet challenges and quickly assimilate new concepts
• Experienced Executive/Administrative Assistant with Accounts Receivable background
PROFESSIONAL EXPERIENCE
Executive Assistant
Koontz Bryant Johnson Williams PC
Chester, VA
July 2017 to October 2019
• Orchestrated all operation functions including but not limited to: fielding all incoming calls to the switchboard, and directing incoming job leads to the appropriate staff
• Created, implemented and maintained a comprehensive database for reporting of productivity statistics to comply with corporate policies which resulted in significant time savings
• Directly assisted the Vice President in all clerical duties including: arranging executive meetings and managing travel arrangements for corporate training
• Under my executive role I also held the responsibility of accounts receivable manager. This involved invoicing and collections for all customers, as well as assisting the civil engineering team to ensure finance and sales numbers were reconciled
• Created and modified all AutoCAD Civil 2019 drawings for the Lead Engineer at the Chester Branch of KBJW
• Used Geographic Information Systems (GIS) files to create detailed and accurate AutoCAD drawings
Administrative Assistant
Geo-Solutions Hopewell, VA
April 2015 to June 2017
• Answer telephones and transfer calls to appropriate staff members
• Use QuickBooks to create outgoing invoices to customers
• Perform general clerical duties to include but not limited to: photocopying, faxing, mailing, and filing
• Maintain a hard copy and electronic filing system
Sales Professional
Tiffany & Co. Jewelry
Richmond, VA
July 2013 to April 2015
• Selling Tiffany & Co. jewelry to new or established customers typically via walk-in business
• Processing payment for products and maintaining customer purchasing records
• Assisting customers in selecting jewelry, answering questions and checking for stock and availability
• Completed many training courses, including Accredited Jewelry Professional courses through the Gemological Institute of America
• Handling customer service problems and jewelry repair requests
• Answering the telephone when customers want to check on the status of their orders or jewelry repairs
• Advising customers on quality of jewelry, including the ways in which diamonds are graded for cut, color, and clarity
Sales Professional – Keyholder
Pandora Jewelry
Richmond, VA
July 2012 to July 2013
• As a keyholder at Pandora I worked opening and closing shifts without a manager or assistant manager present
• Directed other employees and made decisions when another manager was not present
• Promoted sales by assisting customers and making suggestions based on product knowledge
Administrative Assistant
Bassett Home Furnishings
Glen Allen, VA
July 2011 to May 2012
• Performed various accounting duties, such as taking deposits to the bank each morning and making sure that the daily business balanced at the end of each day
• Ran reports on a weekly basis to assist the sales professionals in updating customers on the status of their furniture orders
• Processed sales transactions when customers purchased furniture
• Answered telephones and transferred calls to appropriate staff members
• Scheduled deliveries of customer’s furniture and made sure that the drivers were on schedule
• Handled all customer service issues
Administrative Assistant
The Aluminum Company of North Carolina Durham, NC
September 2010 to January 2011
• Answered telephones and transferred calls to appropriate staff members
• Greeted clients as well as visitors
• Created and modified documents using Microsoft Office
• Performed general clerical duties to include but not limited to: photocopying, faxing, mailing, and filing
• Set up and coordinated meetings and conferences
• Issued warranties and tax credits
• Performed other duties as assigned
Intern Assistant to the Engineering Department
Honeywell Colonial Heights, VA
Jun 2007 to Aug 2007
• Developed and maintained a hard copy and electronic filing system
• Used Excel to document all of the drawings for the Honeywell Technical Center
• Transported drawings from Honeywell Technical Center to Honeywell in Chesterfield to make electronic files of all the drawings
EDUCATION
James Madison University Harrisonburg, VA
Bachelor of Science, Industrial Design Aug 2006 to Jun 2010
References
Available on request
Amanda G. Coates
2768 Deer Run Drive, South Prince George, VA 23805 ? Tel:------------ ? ------------
SKILLS
• Industrial design background with experience in AutoCAD Civil 2019 drafting
• Enthusiastic, knowledge-hungry learner, eager to meet challenges and quickly assimilate new concepts
• Experienced Executive/Administrative Assistant with Accounts Receivable background
PROFESSIONAL EXPERIENCE
Executive Assistant
Koontz Bryant Johnson Williams PC
Chester, VA
July 2017 to October 2019
• Orchestrated all operation functions including but not limited to: fielding all incoming calls to the switchboard, and directing incoming job leads to the appropriate staff
• Created, implemented and maintained a comprehensive database for reporting of productivity statistics to comply with corporate policies which resulted in significant time savings
• Directly assisted the Vice President in all clerical duties including: arranging executive meetings and managing travel arrangements for corporate training
• Under my executive role I also held the responsibility of accounts receivable manager. This involved invoicing and collections for all customers, as well as assisting the civil engineering team to ensure finance and sales numbers were reconciled
• Created and modified all AutoCAD Civil 2019 drawings for the Lead Engineer at the Chester Branch of KBJW
• Used Geographic Information Systems (GIS) files to create detailed and accurate AutoCAD drawings
Administrative Assistant
Geo-Solutions Hopewell, VA
April 2015 to June 2017
• Answer telephones and transfer calls to appropriate staff members
• Use QuickBooks to create outgoing invoices to customers
• Perform general clerical duties to include but not limited to: photocopying, faxing, mailing, and filing
• Maintain a hard copy and electronic filing system
Sales Professional
Tiffany & Co. Jewelry
Richmond, VA
July 2013 to April 2015
• Selling Tiffany & Co. jewelry to new or established customers typically via walk-in business
• Processing payment for products and maintaining customer purchasing records
• Assisting customers in selecting jewelry, answering questions and checking for stock and availability
• Completed many training courses, including Accredited Jewelry Professional courses through the Gemological Institute of America
• Handling customer service problems and jewelry repair requests
• Answering the telephone when customers want to check on the status of their orders or jewelry repairs
• Advising customers on quality of jewelry, including the ways in which diamonds are graded for cut, color, and clarity
Sales Professional – Keyholder
Pandora Jewelry
Richmond, VA
July 2012 to July 2013
• As a keyholder at Pandora I worked opening and closing shifts without a manager or assistant manager present
• Directed other employees and made decisions when another manager was not present
• Promoted sales by assisting customers and making suggestions based on product knowledge
Administrative Assistant
Bassett Home Furnishings
Glen Allen, VA
July 2011 to May 2012
• Performed various accounting duties, such as taking deposits to the bank each morning and making sure that the daily business balanced at the end of each day
• Ran reports on a weekly basis to assist the sales professionals in updating customers on the status of their furniture orders
• Processed sales transactions when customers purchased furniture
• Answered telephones and transferred calls to appropriate staff members
• Scheduled deliveries of customer’s furniture and made sure that the drivers were on schedule
• Handled all customer service issues
Administrative Assistant
The Aluminum Company of North Carolina Durham, NC
September 2010 to January 2011
• Answered telephones and transferred calls to appropriate staff members
• Greeted clients as well as visitors
• Created and modified documents using Microsoft Office
• Performed general clerical duties to include but not limited to: photocopying, faxing, mailing, and filing
• Set up and coordinated meetings and conferences
• Issued warranties and tax credits
• Performed other duties as assigned
Intern Assistant to the Engineering Department
Honeywell Colonial Heights, VA
Jun 2007 to Aug 2007
• Developed and maintained a hard copy and electronic filing system
• Used Excel to document all of the drawings for the Honeywell Technical Center
• Transported drawings from Honeywell Technical Center to Honeywell in Chesterfield to make electronic files of all the drawings
EDUCATION
James Madison University Harrisonburg, VA
Bachelor of Science, Industrial Design Aug 2006 to Jun 2010
References
Available on request