Alyssa Pelanca
Objective
Obtain a position that allows direct contact with customers either in a retail or food establishment and to promote customer satisfaction through friendly and knowledgeable service.
Education
• High School – Kamehameha Schools Hawaii, 2016
• High School Diploma, Endorsed in Health and Wellness
• Undergraduate School – La Salle University, Pennsylvania 2016-2018
• Undergraduate School – La Salle University, Pennsylvania 2018-present
• BA in Kinesiology, graduation spring 2020
Experience
• Cashier/Customer Service – Team Member Trainer?Pizza Hut Hawaii – Kawailani Store May 2015 – August 2016, Dec. 2016-Jan. 2017
o Offer exceptional customer service to promote sales and specials
o Processed orders and checked out customers while maintaining a professional, friendly demeanor at all times
o Ran register efficiently and kept the line moving at all times even during busy shift to ensure that customers where served quickly.
o Served double duty as a carry out prep team member, responsible to ensure orders were made and packaged correctly.
o Balanced register drawer at the end of shifts.
o Mentor and train new cashiers
• Lifeguard/ Swim Instructor
University Hawaii at Hilo — May 2019- Present
o Enforced guests' adherence to pool guidelines and rules in a professional manner
o Trained to performed rescues in the event of drowning or swimming accidents
o Trained to administer first aid and CPR in response to life threatening situations
o Provided swimming and safety instruction to varying class sizes
o Maintained pump room and pool chemicals according to state rules and regulations, cleaned and maintained indoor and outdoor pool areas daily including: Locker Rooms and Restroom Facilities
o Provided information, assistance, and customer service to members regarding safety, issue/resolution
Skills
• Possess good communication and interpersonal skills
• Works well under pressure and in difficult situations
• Ability to communicate and interact effectively with customers and management
• Works well independently or in groups.
• Demonstrates leadership ability
• Participated in extra-curricular activities that promoted team work and motivation
• Ability to multi-task and follow instructions
• Able to effectively handle money, process change, and balance a register at the end of a shift.
• Computer knowledgeable
Activities
• La Salle University – Women’s Water Polo, Div. I, Team member 2016 - present
• Kamehameha Schools – Varsity Women’s Water Polo Team 2012-2016
• Olympic Development Program – Hawaii Team 2016
• Volunteer – Luck 7 Ranch 2010 – present
Certifications
• American Red Cross Lifeguard & Water Safety
• American Red Cross Adult, Child And Baby First Aid/Cpr/Aed
References
• Tanya Julius, Pizza Hut Hawaii – Kawailani Store Manager
Ph: ------------
Email: ------------
• Fantacie Kuamoo — Volunteer Manager at Lucky 7 Ranch
Ph: ------------
Email: ------------
• Calvin Slayton– Pool Manager at UHH
Ph: ------------
Email: ------------
Objective
Obtain a position that allows direct contact with customers either in a retail or food establishment and to promote customer satisfaction through friendly and knowledgeable service.
Education
• High School – Kamehameha Schools Hawaii, 2016
• High School Diploma, Endorsed in Health and Wellness
• Undergraduate School – La Salle University, Pennsylvania 2016-2018
• Undergraduate School – La Salle University, Pennsylvania 2018-present
• BA in Kinesiology, graduation spring 2020
Experience
• Cashier/Customer Service – Team Member Trainer?Pizza Hut Hawaii – Kawailani Store May 2015 – August 2016, Dec. 2016-Jan. 2017
o Offer exceptional customer service to promote sales and specials
o Processed orders and checked out customers while maintaining a professional, friendly demeanor at all times
o Ran register efficiently and kept the line moving at all times even during busy shift to ensure that customers where served quickly.
o Served double duty as a carry out prep team member, responsible to ensure orders were made and packaged correctly.
o Balanced register drawer at the end of shifts.
o Mentor and train new cashiers
• Lifeguard/ Swim Instructor
University Hawaii at Hilo — May 2019- Present
o Enforced guests' adherence to pool guidelines and rules in a professional manner
o Trained to performed rescues in the event of drowning or swimming accidents
o Trained to administer first aid and CPR in response to life threatening situations
o Provided swimming and safety instruction to varying class sizes
o Maintained pump room and pool chemicals according to state rules and regulations, cleaned and maintained indoor and outdoor pool areas daily including: Locker Rooms and Restroom Facilities
o Provided information, assistance, and customer service to members regarding safety, issue/resolution
Skills
• Possess good communication and interpersonal skills
• Works well under pressure and in difficult situations
• Ability to communicate and interact effectively with customers and management
• Works well independently or in groups.
• Demonstrates leadership ability
• Participated in extra-curricular activities that promoted team work and motivation
• Ability to multi-task and follow instructions
• Able to effectively handle money, process change, and balance a register at the end of a shift.
• Computer knowledgeable
Activities
• La Salle University – Women’s Water Polo, Div. I, Team member 2016 - present
• Kamehameha Schools – Varsity Women’s Water Polo Team 2012-2016
• Olympic Development Program – Hawaii Team 2016
• Volunteer – Luck 7 Ranch 2010 – present
Certifications
• American Red Cross Lifeguard & Water Safety
• American Red Cross Adult, Child And Baby First Aid/Cpr/Aed
References
• Tanya Julius, Pizza Hut Hawaii – Kawailani Store Manager
Ph: ------------
Email: ------------
• Fantacie Kuamoo — Volunteer Manager at Lucky 7 Ranch
Ph: ------------
Email: ------------
• Calvin Slayton– Pool Manager at UHH
Ph: ------------
Email: ------------