Alvaro Batista
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Location: San Leandro, CA, USA
School: Heald Institute of Technology
Major: AA Electronics

Alvaro Batista

Alvaro Batista
San Leandro, CA 94578

Work Experience

Freelance Photographer & Photography Assistant - ------------
Hasain Rasheed Photography, The Focus SF, private parties - San Leandro, CA

August 2017 to Present

Freelance photographer working on different types of assignments (corporate events, family portraits, 2nd shooter at weddings, cultural festivals, private parties, portraits). Served as photographer assistant in corporate headshots and commercial photoshoots. Photo editing and retouching using Adobe Lightroom, Adobe Photoshop and Luminar.

Current equipment:
Camera: Sony A7III full frame
Lenses: 17mm-28mm f2.8, 28mm-75mm f2.8, 35mm f1.4, 85mm f1.8, 135mm f1.8.
Lighting: 2 Godox AD200s, Godox V1, Godox tt350, 36 inch & 24 inch softboxes


Fidelity Brokers, Inc. - Redwood City, CA
September 2013 to Present

- Prospecting new clients (buyers/sellers)
- Work with buyers on getting pre-approved
- Research properties and take potential clients to tour homes
- Assist other agents with open houses, home tours, preparing disclosures, property management,graphic design, escrow

Skills Used
Customer service, MLS, graphic design

Little Travelers Bay Area - San Leandro, CA
February 2011 to June 2019

- Develop marketing strategies for Northern California territory
- Handle customer inquiries, process orders and payments
- Manage and coordinate delivery and retrieval of inventory
- Plan procurement of inventory to support operations
- Develop strategies for recycling outdated inventory

Skills Used
Customer service, marketing and technology development.

Sr. Implementation Engineer/Project Coordinator
2006 to 2010
- San Ramon, CA 2006 - 2010

vCom Solutions is a managed telecom provider focused on helping businesses reduce and control their communication costs.

Sr. Implementation Engineer/Project Coordinator
• Provisioned and managed the installation of circuits (DS1s, PRIs, xDSL, Ethernet, DS3 & MPLS
• Configured hardware (Cisco, Adtran, Nortel, Kyocera and Netopia routers)
• Served as escalation lead for Technical Support and Implementation Engineers
• Worked with senior management to create and develop new solutions which in turn increased revenue and footprint

• Mentored and trained engineers and customer support representatives
o Received the Customer Service Award
o Received Team Player Award
o Received many customer commendations
o Promoted to Sr. Implementation Engineer
o Received highest performance rating on employee performance review

Technical Client Services Engineer
2004 to 2006

- Novato, CA 2004 - 2006
Vercuity is the largest enterprise focused telecom expense management provider in the TEM industry with approximately $4.4 billion of enterprise telecom spend under management.

Technical Client Services Engineer

• Provided technical support for software and billing issues
• Worked with software engineers to identify and resolve problems
• Managed and tracked trouble tickets internally and with partners/carriers using various platforms and
ticketing systems.
• Developed and managed online reports for high profile clients.
o Exceeded performance requirements for productivity
o Received multiple customer commendations for excellent support

Web Designer/ Engineer
2002 to 2004
- Emeryville, CA 2002 - 2004

L&L Business Solutions is a web development company focusing on web design, marketing, branding and ecommerce.

Web Designer/ Engineer
• Developed and maintained web presence for a diverse client base
• Acted as a lead Quality Assurance on all deployments
• Developed and implemented data collection procedures
• Worked with client base to implement online marketing strategies
• Designed corporate identity packages, business cards, stationary, brochures, logos, and other print materials as requested by clients

• Served as lead animator for web design

Advanced Network Engineer
EXCITE@HOME, INC 2001 to 2002
EXCITE@HOME, INC was the Internet Service Provider that pioneered the delivery of Internet broadband through cable TV infrastructure. Excite@Home also provided a web portal and multimedia content.

• Implemented commercial hi end telco circuits such as Fractional T1, T1, DS3, OC-3, OC-12, Ethernet,
Fast Ethernet and Gig Ethernet.
• Configured LAN and WAN interfaces, routing protocols (BGP/OSPF/EIGRP/IGRP), network management on Cisco routers 2500, 2600, 3600, 7200, 7500, and 12000 GSR Series, IP allocation, circuit testing and DNS setup.
• Worked closely with internal groups such as Routing Group, Network Infrastructure and Network Operations to troubleshoot and resolve design, network and hardware issues.
o Developed and documented Standard Methods of Procedure for circuit implementation.
o Audited @Work circuits for rehoming projects that resulted in substantial savings for Excite@Home.
o Served as Implementation Team's lead engineer.
o Created and provided training and documentation for Network Operation Engineers.
o Rated "Excels Expectations" in employee reviews.
o Chosen by Director to work on transition project for company shutdown.

Senior Technical Support Engineer
EXCITE@HOME, INC 2000 to 2001
• Monitor and troubleshoot business DSL, HFC Broadband, T1, and T3 circuits.
• Troubleshoot hardware which included Cisco, RedBack, Ravlin encryption units, cable modems and telco equipment.
• Create and maintain DNS records and domains. Work with equipment vendors, MSO's, ILEC's and
@Home Engineering Support groups to resolve network failures.
o Promoted to Senior Technical Support Engineer within 8 months
o Top three percent in calls taken and trouble tickets closed.
o Rated "Excels Expectations" in employee review
o Served as mentor for new hires.

Technical Support Representative
1999 to 2000
• Troubleshoot residential broadband network issues.
• Worked with end users to resolve connection, software and PC problems.
o Exceeded call metrics and call center's requirements.
o Served as team lead.
o Promoted to Technical Support Engineer within 9 months.


Administrative Assistant, FERC Rates and Regulation
1997 to 1999

Office Manager
1996 to 1997

AAS in Networking Technology (Microsoft NT 4.0)
Heald Institute of Technology - San Francisco, CA - January 1998

Photoshop, Lightroom, Customer Service, Adobe, Sales, Photography

California Realtor BRE # 01939523 - August 2013
Bay East Association of Realtors, California Association of Realtors, National Association of Realtors
• Cisco Certified Network Associate online course – SmartForce Online Web Training
• BGP course – Provided by Excite@Home
• CCNA Course – Provided by Excite@Home
Microsoft Certified Systems Engineer (MCSE – NT 4.0) - 1999

photographer, photography assitant