10978 SW Durham Rd Apt 65
Tigard, OR 97224
Alicia L. Davenport
Oct 2013– Present Signature Healthcare at Home Portland, OR
Business Office Manager
Human Resources Consultant for New Hire Training
Payroll, Claims, Billing, Medical Records Manager
Durable Medical Equipment Orders specialist
Dec 2011 – Dec 2018 Standard Parking Portland, OR
Oversee ten assistants to manage the Commercial Roadway at Portland International Airport
Greet Customers and assist them to their destination
Ensure strict adherence to Port of Portland regulations and standards
May 2011 – Feb 2012 New York Life Agency Partners Portland, OR
Manage satellite agency for partners affiliated with NY Life
Handle priority client calls and outbound sales support calls
Manage client follow-up and supporting documentation
Flexible and competent in handling diverse salesperson styles and methods
2007-2011 New York Life Insurance Portland, OR
Senior Office Assistant
Data processing and management.
Lead administrator for a diverse sales staff of 92 agents
Train and supervise supporting admin staff, and new office manager trainees
Maintain office equipment and relationships with maintenance providers
Provide customer service by phone and direct them to appropriate staff for resolution and further service.
Financial accounting for applications and paid policies
NYL specific portal software
2001-2007 Bankers Life and Casualty Vancouver, WA
Comprehensive office management.
Extensive use and maintenance of office machines.
Customer service and agent relations.
1998-1999 Capital Mortgage Banking Corp. Oregon City, OR
Office Management of small mortgage brokerage.
Reinvented filing system, and office bookkeeping.
1995-2019 Creative Computing Vancouver, WA
Office Software Management for small companies, including bookkeeping.
Marketed company to increase business.
Artistic use of print shop and word programs.
1993-1995 First Presbyterian Church Vancouver, WA
Taught music and singing to choir of first and second graders.
Chose and developed music program for the Cherub Choir.
Coordinated music with preschool and church program.
1988-1988 Rose Vista Nursing Center Vancouver, WA
Planned and coordinated individual and group activities for up to 30 patients.
Ran all unit activities.
Kept records of daily performance of each patient.
Whitman College Walla Walla , WA
B.A., Foreign Languages and Literature: French.
Junior year at the Institute of European Studies, Nantes, France.
PTO President, Sunset Elementary
Admissions Advocate, Whitman College
Den Leader, Committee Secretary; Boy Scouts of America
PLUS Educator; Grand Island, Nebraska
Team Manager; Orchards Soccer Club
ISing Community Choir Manager, Beaverton, OR
Microsoft office, French, German, 10 Key, Office Goddess