Alice Burklin Data Entry
ALICE G. BURKLIN
TECHNICAL SKILLS
ADMINISTRATIVE Demonstrated capacity to provide comprehensive support for executive level staff of German companies; excelled at scheduling meetings, coordinating travel and managing all essential tasks
CUSTOMER SERVICE Provided friendly and efficient customer service in fast-paced environment; answered 100+ calls and confidential accounts daily; responsible for creating innovative ways to resolve customer issues and concerns
COMPUTER SKILLS High level proficient with Microsoft Office (Word, Excel); type 50-60 wpm; proprietary software, data entry, spreadsheets, and 10 key 12,000 KPH
COMMUNICATION SKILL Strong client and record management skills; attention to detail and high accuracy rate; outstanding record keeping and time management skills; effective problem solver with proven multi-tasking and support skills; excellent verbal communication skills; strong background in various office environments; positive attitude, willingness and desire to learn; establish and maintain thriving relationships with clients, co-workers and management; possesses the ability to work independently
LANGUAGES German (Advanced) Spanish (Beginner) French (Beginner)
PROFESSIONAL EXPERIENCE
rh - A Robert Half Company – Accountemps/Atlanta, GA December 2019 – December 2019
Customer Service Representative for Jones Lang LaSalle, Inc. (JLL)
Supported the Supply Chain Leads and reported to the Deployment Team Supply Chain Senior Manager
Maintained an overall transition strategy, owned the process to collect supplier data and scrub data to prepare for supplier communications, oversight of supplier set-up in JLL business platforms, conducting follow-up calls/emails, fielding supplier inquiries, and building reports to summarize supplier registration statistics
Managed supplier responses and inquiries to obtain highest response rate possible
Provided updates on assigned activities to the Supply Chain Leads for use in internal and client transition calls
Build reports to effectively communicate supplier registration statistics
Pyramid Consulting, Inc. /Atlanta, GA October 2019 – October 2019
Data Entry Clerk in the Procurement Department at Rubicon Global
Procurement clerk at Rubicon Global , which is a technology company providing full-service solid waste management, recycling, and smart city technology solutions
Took purchase requests from various departments within a company and get price quotes from suppliers
Reviewed prices and product specifications from various suppliers to determine which would provide the best deal and if they had been implemented
rh - A Robert Half Company - Office Team/Atlanta, GA July 2019 – August 2019
Property Estimator for Jones Lang LaSalle, Inc. (JLL)
Estimated size of different properties using Go iLawn®, which used high resolution photos and measuring tools, in preparation for snow removal and landscaping bids
Prepared new opportunities to be estimated by gathering specifications and related documents
Explored documentation in order to gain a deep understanding of the project requirements
Directly responsible for working with a team to deliver consistent, timely, high quality work projects, meeting project requirements in a cost-effective way
rh - A Robert Half Company - Accountemps /Atlanta, GA March 2019 – July 2019
Data Entry Assistant in the Payroll Department at Shepard Exposition Services
Entered New Hire documents into Paylocity Payroll® accounting system
Verified customers employment eligibility using E-Verify® system
Filling out vendor information forms and W-9s
Managing spreadsheets for the department and communicating any changes
Added court ordered Levy’s to payroll accounts
ExecuSource Staffing Agency /Atlanta, GA October 2018 – February 2019
Data Entry Professional at TireHub, LLC
Compiled, entered and maintained customers' data into Epicor ERP system
Contacted customers when necessary, regarding issues with A/P
Reported to the Controller and AR Manager
Randstad Staffing Agency/Atlanta, GA February 2018 – July 2018
Customer Service Representative at Black and Black Surgical
Processed orders from sales reps, doctors and hospitals by phone, fax and e-mail
Worked with QuickBooks, Outlook, Excel and Word
Managed customer service: entering orders, invoicing, issuing return authorizations, and receiving payments
Billing Clerk at Republic Services, Inc.
Prepared monthly billing adjustments, determined the appropriate adjustment codes to process the transaction
Made corrections to ensure accurate billing by following standard operating procedures
Completed customer set up in company billing system(s)
Administrative Assistant I/National Client Services at Rollins, Inc. (ORKIN)
Served as administrative resource for the national sales team
Received, entered and updated service requests into computer system
Responded to inbound phone calls or e-mails from clients, branches and National Account Managers to support clients
Contacted branches to resolve service issues
Pajunk Medical Systems LP/Norcross, GA April 2014 – July 2017
Customer Service Representative
Processed and confirmed orders in a timely and efficient manner; determined charges; generated packing lists and prepared and mailed invoices using the ERP SAGE® systems
Provided pricing, product and delivery information via phone or email; assisted internal and external customers with quote requests
Responsible for contacting customers and sales reps in case of a backorder situation; offered alternatives and provided delivery outlook, as well as proactively following up with the customers
Referred prospective clients to corresponding sales rep; properly set up customer accounts, maintained and updated existing accounts
Verified accounts by reconciling statements and transactions; identifying delinquent accounts and insufficient payments
Randstad/Paces Staffing Agencies/Atlanta, GA May 2011 – April 2014
Administrative Assistant/Receptionist at Rödl, Langford, deKock
Answered incoming phone calls and directed accordingly; greeted and assisted customers (using German when applicable); picked up and delivered mail; made preparations for meetings
Sorting and distributing A/R incoming mail; prepared business correspondence (using word processing, spreadsheet, and presentation computer software); sent out and received mail and packages; assisted with all aspects of administrative management; managed cash receipts log
Posted customer payments by recording cash, checks and credit card transactions
Enter check information into collections database
Update database information
Prepared work to be accomplished by gathering, sorting documents and related information
Organized tax returns by copying, scanning and shipping confidential customer data
Data Entry at Carter’s, Inc. ®
Analyzed, cataloged, cross referenced and entered descriptions of Carter’s ® products
Accurately recorded data in Carter’s ® Art Work Database and Linesheet Presentation Art System
Medical Records Technician at Federal Occupational Health Department
Facilitated federal recruitment and employment efforts by entering and maintaining candidate medical records using MERITS®healthcare management system
Reviewed records for completeness, accuracy and compliance with regulations
Update database information
Medical Records Data Entry Specialist at Jackson Revenue Management
Compiled, entered and maintained patients' data, such as demographic characteristics
Expedited client processing by quickly and accurately recording data in electronic patient tracking system
NeuroTrials Research, Inc/Drs. Lacey & Freschi/Atlanta, GA July 2010 – April 2011
Research Project Screener/ Office Manager
Conducted phone screening utilizing survey scripts for potential participants based upon specific requirements provided by pharmaceutical company or funding organization
Trained new employees in proper phone etiquette and screening procedures
Assembled patient billing and collection information in WISDOM® healthcare management system
Operated telephone switchboard to answer calls, provide information, take messages and schedule appointments
EDUCATION
Ultimate Medical Academy/Tampa, FL (Online Program)
Associates Degree of Medical Billing and Coding
• CPC Certification/Honor Role
Gwinnett Technical College/Atlanta, GA
Certificate of Healthcare Assistant/Certificate of Medical Receptionist
• CODING SKILLS: ICD-9-CM, HCPCS, CPT and introduction to ICD-10-CM
Dekalb Community College a.k.a.Perimeter College at GSU/Atlanta, GA
Associates Degree of Foreign Languages - German
ALICE G. BURKLIN
TECHNICAL SKILLS
ADMINISTRATIVE Demonstrated capacity to provide comprehensive support for executive level staff of German companies; excelled at scheduling meetings, coordinating travel and managing all essential tasks
CUSTOMER SERVICE Provided friendly and efficient customer service in fast-paced environment; answered 100+ calls and confidential accounts daily; responsible for creating innovative ways to resolve customer issues and concerns
COMPUTER SKILLS High level proficient with Microsoft Office (Word, Excel); type 50-60 wpm; proprietary software, data entry, spreadsheets, and 10 key 12,000 KPH
COMMUNICATION SKILL Strong client and record management skills; attention to detail and high accuracy rate; outstanding record keeping and time management skills; effective problem solver with proven multi-tasking and support skills; excellent verbal communication skills; strong background in various office environments; positive attitude, willingness and desire to learn; establish and maintain thriving relationships with clients, co-workers and management; possesses the ability to work independently
LANGUAGES German (Advanced) Spanish (Beginner) French (Beginner)
PROFESSIONAL EXPERIENCE
rh - A Robert Half Company – Accountemps/Atlanta, GA December 2019 – December 2019
Customer Service Representative for Jones Lang LaSalle, Inc. (JLL)
Supported the Supply Chain Leads and reported to the Deployment Team Supply Chain Senior Manager
Maintained an overall transition strategy, owned the process to collect supplier data and scrub data to prepare for supplier communications, oversight of supplier set-up in JLL business platforms, conducting follow-up calls/emails, fielding supplier inquiries, and building reports to summarize supplier registration statistics
Managed supplier responses and inquiries to obtain highest response rate possible
Provided updates on assigned activities to the Supply Chain Leads for use in internal and client transition calls
Build reports to effectively communicate supplier registration statistics
Pyramid Consulting, Inc. /Atlanta, GA October 2019 – October 2019
Data Entry Clerk in the Procurement Department at Rubicon Global
Procurement clerk at Rubicon Global , which is a technology company providing full-service solid waste management, recycling, and smart city technology solutions
Took purchase requests from various departments within a company and get price quotes from suppliers
Reviewed prices and product specifications from various suppliers to determine which would provide the best deal and if they had been implemented
rh - A Robert Half Company - Office Team/Atlanta, GA July 2019 – August 2019
Property Estimator for Jones Lang LaSalle, Inc. (JLL)
Estimated size of different properties using Go iLawn®, which used high resolution photos and measuring tools, in preparation for snow removal and landscaping bids
Prepared new opportunities to be estimated by gathering specifications and related documents
Explored documentation in order to gain a deep understanding of the project requirements
Directly responsible for working with a team to deliver consistent, timely, high quality work projects, meeting project requirements in a cost-effective way
rh - A Robert Half Company - Accountemps /Atlanta, GA March 2019 – July 2019
Data Entry Assistant in the Payroll Department at Shepard Exposition Services
Entered New Hire documents into Paylocity Payroll® accounting system
Verified customers employment eligibility using E-Verify® system
Filling out vendor information forms and W-9s
Managing spreadsheets for the department and communicating any changes
Added court ordered Levy’s to payroll accounts
ExecuSource Staffing Agency /Atlanta, GA October 2018 – February 2019
Data Entry Professional at TireHub, LLC
Compiled, entered and maintained customers' data into Epicor ERP system
Contacted customers when necessary, regarding issues with A/P
Reported to the Controller and AR Manager
Randstad Staffing Agency/Atlanta, GA February 2018 – July 2018
Customer Service Representative at Black and Black Surgical
Processed orders from sales reps, doctors and hospitals by phone, fax and e-mail
Worked with QuickBooks, Outlook, Excel and Word
Managed customer service: entering orders, invoicing, issuing return authorizations, and receiving payments
Billing Clerk at Republic Services, Inc.
Prepared monthly billing adjustments, determined the appropriate adjustment codes to process the transaction
Made corrections to ensure accurate billing by following standard operating procedures
Completed customer set up in company billing system(s)
Administrative Assistant I/National Client Services at Rollins, Inc. (ORKIN)
Served as administrative resource for the national sales team
Received, entered and updated service requests into computer system
Responded to inbound phone calls or e-mails from clients, branches and National Account Managers to support clients
Contacted branches to resolve service issues
Pajunk Medical Systems LP/Norcross, GA April 2014 – July 2017
Customer Service Representative
Processed and confirmed orders in a timely and efficient manner; determined charges; generated packing lists and prepared and mailed invoices using the ERP SAGE® systems
Provided pricing, product and delivery information via phone or email; assisted internal and external customers with quote requests
Responsible for contacting customers and sales reps in case of a backorder situation; offered alternatives and provided delivery outlook, as well as proactively following up with the customers
Referred prospective clients to corresponding sales rep; properly set up customer accounts, maintained and updated existing accounts
Verified accounts by reconciling statements and transactions; identifying delinquent accounts and insufficient payments
Randstad/Paces Staffing Agencies/Atlanta, GA May 2011 – April 2014
Administrative Assistant/Receptionist at Rödl, Langford, deKock
Answered incoming phone calls and directed accordingly; greeted and assisted customers (using German when applicable); picked up and delivered mail; made preparations for meetings
Sorting and distributing A/R incoming mail; prepared business correspondence (using word processing, spreadsheet, and presentation computer software); sent out and received mail and packages; assisted with all aspects of administrative management; managed cash receipts log
Posted customer payments by recording cash, checks and credit card transactions
Enter check information into collections database
Update database information
Prepared work to be accomplished by gathering, sorting documents and related information
Organized tax returns by copying, scanning and shipping confidential customer data
Data Entry at Carter’s, Inc. ®
Analyzed, cataloged, cross referenced and entered descriptions of Carter’s ® products
Accurately recorded data in Carter’s ® Art Work Database and Linesheet Presentation Art System
Medical Records Technician at Federal Occupational Health Department
Facilitated federal recruitment and employment efforts by entering and maintaining candidate medical records using MERITS®healthcare management system
Reviewed records for completeness, accuracy and compliance with regulations
Update database information
Medical Records Data Entry Specialist at Jackson Revenue Management
Compiled, entered and maintained patients' data, such as demographic characteristics
Expedited client processing by quickly and accurately recording data in electronic patient tracking system
NeuroTrials Research, Inc/Drs. Lacey & Freschi/Atlanta, GA July 2010 – April 2011
Research Project Screener/ Office Manager
Conducted phone screening utilizing survey scripts for potential participants based upon specific requirements provided by pharmaceutical company or funding organization
Trained new employees in proper phone etiquette and screening procedures
Assembled patient billing and collection information in WISDOM® healthcare management system
Operated telephone switchboard to answer calls, provide information, take messages and schedule appointments
EDUCATION
Ultimate Medical Academy/Tampa, FL (Online Program)
Associates Degree of Medical Billing and Coding
• CPC Certification/Honor Role
Gwinnett Technical College/Atlanta, GA
Certificate of Healthcare Assistant/Certificate of Medical Receptionist
• CODING SKILLS: ICD-9-CM, HCPCS, CPT and introduction to ICD-10-CM
Dekalb Community College a.k.a.Perimeter College at GSU/Atlanta, GA
Associates Degree of Foreign Languages - German