Ali Ejaz
Ali Ejaz
Res: 7314 Beverly Park Dr. Springfield VA 22150
Email: ------------
Cell: ------------
Summary of Professional Experience
I have more than a decade of work experience in IT field. Proven ability to create and deliver solutions tied to business growth, organizational development and systems/network optimization. Skilled problem identifier and troubleshooter comfortable managing systems, projects and teams in a range of IT environments.
Expertise
Hardware:
HP Proliant and PC's, HP/DELL PC's, Dell/HP LAPTOP, Cisco AP, HP Printers, Scanners
Operating Systems:
I have experience handling all flavors of Microsoft Windows operating systems which include server and workstation. I have basic knowledge of Unix, Linux and MAC OS.
Software:
I have experience of MS Exchange Server, IIS, MS SQL Server Administration, SCCM, Visio, SharePoint server, MacAFee, NAV, ScanMail, UltraBackup, Avamar. SafeNet ProtectDrive. Symantec Ghost. I have good working knowledge of Virtual environment using VMware, Remedy Ticketing system.
Back-Office-Products/Network:
LAN, WAN, Router, ISDN, Ethernet, Switching, TCP/IP, DNS, DHCP and SNMP.
Certifications:
1. MicroSoft, TS: Windows 7, Configuring (2012)
2. MicroSoft , Pro: Windows Server 2008, Server Administrator (2011)
3. CompTIA, Security+ (2008)
4. MicroSoft, Managing and Maintaining a MicroSoft Windows Server 2003 Enviroment (2007)
5. CompTia, Network+ (2007)
6. CompTia A+ Core Hardware (2006)
7. CompTia A+ Operating Systems Technologies (2006)
Work Experience
ZeePK July 2018 – To-Date
IT Support Analyst
I work as a contractor. Following are my responsibilities:
Provide Helpdesk and Deskside support to the users.
Responsible for regular patches on Windows Server
Printer Administration and troubleshooting.
Upgrading Laptops and Desktops from Windows 7 to Windows 10.
Perform Backup of windows servers.
Perform SQL Server administration.
Manage SQL Database.
US Consulate Lahore, Pakistan (Department of State) March1999 – March 2018
Computer Management Specialist
I worked as OU Administrator of MS Windows 2008/2016 based network at US Consulate Lahore, Pakistan.
Reengineered company’s systems setup, establishing automated server generation routines, optimizing system performance, installing upgrades/patches, establishing system monitoring and maintaining security protocols.
Ensured that all server hardware, operating systems, software and procedures aligned with organizational standards and strategic business plan.
Performed hands-on administration, monitoring, and troubleshooting of Local Area network (LAN), resulting in optimum performance and minimum downtime.
Acted as escalation point for troubleshooting advanced network/systems issues; consistently earned 100% issue-resolution scores by providing excellent service to internal and external customers.
Trained employees across multiple departments on network operations including log-in procedures, network management software, permissions, printing issues, security and use of software.
Demonstrated technical aptitude and problem-solving skills by removing computer virus without reformatting entire hard drive.
Improved client computer functionality and speed by installing virus programs and running optimization programs, which boosted client satisfaction.
Provided remote technical support via Internet, telephone, and Email
Managed users accounts through Active Directory
Researched and developed knowledge-based articles, increasing first-interaction
Logged Trouble ticket and Solutions in Remedy and eService.
Configured and set up workstations and laptops in accordance with the company's policy
Technical Trainings
1. YW473 Disaster Recovery & Data Offshore Avamar (2016)
2. PS310 Supporting CA Systems and Applications (2015)
3. IA201 Information Assurance/System Admin (2015)
4. YW429 Exchange 2010 (2013)
5. YW263 IT Disaster Recovery (2012)
6. Department of State Fire Protection (2012)
7. IA201 Information Assurance/System Admin (2012)
8. YW427 Windows 2008 (2011)
9. YW428 Active Directory 2008 (2011)
10. PS310 Supporting CA Systems and Applications (2010)
11. WMD Responder Training Course (2010)
12. WMD Responder Training Course (2009)
13. YW588 Implementing MS SharePoint Server (2009)
14. YW261 Security+ (2008)
15. IA201 IA for System Administrator (2008)
16. YW642 Desktop Support (2006)
17. WMD Responder Training Course (2006)
18. PS310 Supporting CA Systems and Applications (2006)
19. Optimizing Customer Services Programs Workshop (2005)
20. Ergonomics Safety (2004)
21. Department of State Fire Protection (2004)
22. IA for System Administrators (2004)
23. Department of State Fire Protection (2001)
24. Exchange Server 5.5 Concepts and Administration (1999)
25. Administering Windows NT 4.0 (1999)
26. Supporting Windows NT4.0 Core Technologies (1999)
27. CCNA Routing and Switching
Performance Awards
1. Extra Mile Award (05/27/1999) In recognition of exceptional performance in configuring, Installing and debugging Lahore’s new ALMA Computer Network.
2. Meritorious Honor Award (Group Award) (December, 2002) In recognition of the initiative, professionalism and commitment shown by the national staff of American Consulate, Lahore to maintain Post’s Operation in the absence of American colleagues, during the period of heightened threat following 9/11
3. Extra Mile Award (10/07/2004) In recognition of the hard work and professionalism of the Information System Center staff during Problematic GITM migration of post’s servers from Windows NT to Windows 2000.
4. Extra Mile Award (12/17/2004) The staff of the Information Service Center in Lahore worked closely with their counterpart Islamabad to develop a computer program to streamline preparation of Post’s weekly staffing report.
5. Cash Performance Award (July, 2007) In recognition of sustained high level performance of official duties.
6. Franklin Award (July, 2007) For outstanding perseverance, dedication and thoroughness and for leading the CAT 6 Renovation project which lead to the Global IT Modernization upgrade at American Consulate Lahore, Pakistan.
7. Franklin Award (November, 2011) For “never say-no” attitude and exceptional knowledge of State Department’s Information Technology Systems, Which resulted in a constantly delighted user community and consistent A+ site rankings of U.S. Consulate General Lahore.
8. Franklin Award (Group Award) (February 2010) In recognition of your dedicated customer service and technology innovation in support of Consulate General Lahore.
9. 10 Years’ Service (February, 2009)
10. Cash Performance Award (February, 2010) In recognition of sustained high level performance of official duties.
11. Extra mile Award (06/16/2011) For outstanding commitment and dedication to improving IRM function in Lahore, especially implementation of WEBPASS Expandable/ WoW/RPA modules and providing support for Lahore SharePoint Site implementation.
12. Certificate of Appreciation (May, 2011) In recognition of his hard work in implementation and upgrading the US Consulate General Lahore webpass application and sharepoint site
13. Eagle Award (Group Award) (April, 2013) For your Technical savvy, Commitment to innovation, attention to detail, efficiency, and dedication demonstrated throughout the completion of many vital Information Technology projects benefiting the U.S. Consulate General Lahore.
14. Honor Award (November, 2013) For helping the consulate’s servers as long as possible during the impending closure of the U.S. Consulate in Lahore later safely shutting them down in Lahore in a few short hours packing them for transportation and reassembling the servers at U.S Embassy in Islamabad. 15. Eagle Award (June 2015) For re-establishing com in Alternate Command Center and helping install OpenNet server after reopening of Lahore POST.
16. Honor Award (August 2016) For continuous outstanding performance throughout the year while assigned to the Information System Center at the U.S. Consulate General Lahore.
Ali Ejaz
Res: 7314 Beverly Park Dr. Springfield VA 22150
Email: ------------
Cell: ------------
Summary of Professional Experience
I have more than a decade of work experience in IT field. Proven ability to create and deliver solutions tied to business growth, organizational development and systems/network optimization. Skilled problem identifier and troubleshooter comfortable managing systems, projects and teams in a range of IT environments.
Expertise
Hardware:
HP Proliant and PC's, HP/DELL PC's, Dell/HP LAPTOP, Cisco AP, HP Printers, Scanners
Operating Systems:
I have experience handling all flavors of Microsoft Windows operating systems which include server and workstation. I have basic knowledge of Unix, Linux and MAC OS.
Software:
I have experience of MS Exchange Server, IIS, MS SQL Server Administration, SCCM, Visio, SharePoint server, MacAFee, NAV, ScanMail, UltraBackup, Avamar. SafeNet ProtectDrive. Symantec Ghost. I have good working knowledge of Virtual environment using VMware, Remedy Ticketing system.
Back-Office-Products/Network:
LAN, WAN, Router, ISDN, Ethernet, Switching, TCP/IP, DNS, DHCP and SNMP.
Certifications:
1. MicroSoft, TS: Windows 7, Configuring (2012)
2. MicroSoft , Pro: Windows Server 2008, Server Administrator (2011)
3. CompTIA, Security+ (2008)
4. MicroSoft, Managing and Maintaining a MicroSoft Windows Server 2003 Enviroment (2007)
5. CompTia, Network+ (2007)
6. CompTia A+ Core Hardware (2006)
7. CompTia A+ Operating Systems Technologies (2006)
Work Experience
ZeePK July 2018 – To-Date
IT Support Analyst
I work as a contractor. Following are my responsibilities:
Provide Helpdesk and Deskside support to the users.
Responsible for regular patches on Windows Server
Printer Administration and troubleshooting.
Upgrading Laptops and Desktops from Windows 7 to Windows 10.
Perform Backup of windows servers.
Perform SQL Server administration.
Manage SQL Database.
US Consulate Lahore, Pakistan (Department of State) March1999 – March 2018
Computer Management Specialist
I worked as OU Administrator of MS Windows 2008/2016 based network at US Consulate Lahore, Pakistan.
Reengineered company’s systems setup, establishing automated server generation routines, optimizing system performance, installing upgrades/patches, establishing system monitoring and maintaining security protocols.
Ensured that all server hardware, operating systems, software and procedures aligned with organizational standards and strategic business plan.
Performed hands-on administration, monitoring, and troubleshooting of Local Area network (LAN), resulting in optimum performance and minimum downtime.
Acted as escalation point for troubleshooting advanced network/systems issues; consistently earned 100% issue-resolution scores by providing excellent service to internal and external customers.
Trained employees across multiple departments on network operations including log-in procedures, network management software, permissions, printing issues, security and use of software.
Demonstrated technical aptitude and problem-solving skills by removing computer virus without reformatting entire hard drive.
Improved client computer functionality and speed by installing virus programs and running optimization programs, which boosted client satisfaction.
Provided remote technical support via Internet, telephone, and Email
Managed users accounts through Active Directory
Researched and developed knowledge-based articles, increasing first-interaction
Logged Trouble ticket and Solutions in Remedy and eService.
Configured and set up workstations and laptops in accordance with the company's policy
Technical Trainings
1. YW473 Disaster Recovery & Data Offshore Avamar (2016)
2. PS310 Supporting CA Systems and Applications (2015)
3. IA201 Information Assurance/System Admin (2015)
4. YW429 Exchange 2010 (2013)
5. YW263 IT Disaster Recovery (2012)
6. Department of State Fire Protection (2012)
7. IA201 Information Assurance/System Admin (2012)
8. YW427 Windows 2008 (2011)
9. YW428 Active Directory 2008 (2011)
10. PS310 Supporting CA Systems and Applications (2010)
11. WMD Responder Training Course (2010)
12. WMD Responder Training Course (2009)
13. YW588 Implementing MS SharePoint Server (2009)
14. YW261 Security+ (2008)
15. IA201 IA for System Administrator (2008)
16. YW642 Desktop Support (2006)
17. WMD Responder Training Course (2006)
18. PS310 Supporting CA Systems and Applications (2006)
19. Optimizing Customer Services Programs Workshop (2005)
20. Ergonomics Safety (2004)
21. Department of State Fire Protection (2004)
22. IA for System Administrators (2004)
23. Department of State Fire Protection (2001)
24. Exchange Server 5.5 Concepts and Administration (1999)
25. Administering Windows NT 4.0 (1999)
26. Supporting Windows NT4.0 Core Technologies (1999)
27. CCNA Routing and Switching
Performance Awards
1. Extra Mile Award (05/27/1999) In recognition of exceptional performance in configuring, Installing and debugging Lahore’s new ALMA Computer Network.
2. Meritorious Honor Award (Group Award) (December, 2002) In recognition of the initiative, professionalism and commitment shown by the national staff of American Consulate, Lahore to maintain Post’s Operation in the absence of American colleagues, during the period of heightened threat following 9/11
3. Extra Mile Award (10/07/2004) In recognition of the hard work and professionalism of the Information System Center staff during Problematic GITM migration of post’s servers from Windows NT to Windows 2000.
4. Extra Mile Award (12/17/2004) The staff of the Information Service Center in Lahore worked closely with their counterpart Islamabad to develop a computer program to streamline preparation of Post’s weekly staffing report.
5. Cash Performance Award (July, 2007) In recognition of sustained high level performance of official duties.
6. Franklin Award (July, 2007) For outstanding perseverance, dedication and thoroughness and for leading the CAT 6 Renovation project which lead to the Global IT Modernization upgrade at American Consulate Lahore, Pakistan.
7. Franklin Award (November, 2011) For “never say-no” attitude and exceptional knowledge of State Department’s Information Technology Systems, Which resulted in a constantly delighted user community and consistent A+ site rankings of U.S. Consulate General Lahore.
8. Franklin Award (Group Award) (February 2010) In recognition of your dedicated customer service and technology innovation in support of Consulate General Lahore.
9. 10 Years’ Service (February, 2009)
10. Cash Performance Award (February, 2010) In recognition of sustained high level performance of official duties.
11. Extra mile Award (06/16/2011) For outstanding commitment and dedication to improving IRM function in Lahore, especially implementation of WEBPASS Expandable/ WoW/RPA modules and providing support for Lahore SharePoint Site implementation.
12. Certificate of Appreciation (May, 2011) In recognition of his hard work in implementation and upgrading the US Consulate General Lahore webpass application and sharepoint site
13. Eagle Award (Group Award) (April, 2013) For your Technical savvy, Commitment to innovation, attention to detail, efficiency, and dedication demonstrated throughout the completion of many vital Information Technology projects benefiting the U.S. Consulate General Lahore.
14. Honor Award (November, 2013) For helping the consulate’s servers as long as possible during the impending closure of the U.S. Consulate in Lahore later safely shutting them down in Lahore in a few short hours packing them for transportation and reassembling the servers at U.S Embassy in Islamabad. 15. Eagle Award (June 2015) For re-establishing com in Alternate Command Center and helping install OpenNet server after reopening of Lahore POST.
16. Honor Award (August 2016) For continuous outstanding performance throughout the year while assigned to the Information System Center at the U.S. Consulate General Lahore.