Alexia Panameno Diaz
Alexia Panameno Diaz

Alexia Y. Panameno Diaz
43672 Saint Helena Terr
Ashburn VA, 20147
Home Phone
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FOCUS: I am a proven team builder with leadership experience who seeks opportunity to join a growing team of customer service-driven professionals. I am highly skilled, accomplished and willing to work long, flexible hours.


SKILLS SUMMARY:
Bilingual (Spanish)
Multitasking abilities
Collaborative and cooperative
Customer service skills
Agreeable and competent
Punctual, reliable, dependable


EDUCATION:
South Lakes High School Reston, Virginia
Graduated June, 2015

Northern Virginia Community College August, 2016-Present


WORK EXPERIENCE:
Buffalo Wing Factory
Server
Bartender Ashburn, Virginia
Reston, Virginia
May 2013-present
(Part time)

Bartaco June 2015-2017

Hostess
� Greet guests and seat them at tables or in waiting areas.
� Provide guests with menus.
� Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
� Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
� Answer telephone calls and respond to inquiries or transfer calls.
� Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.

Server
� Greet customers as they are seated in a friendly manner.
� Take customer food and drink orders.
� Arrange and set tables for quick customer turnover.
� Maintained a clean work environment
� Serve food and beverages in quick, efficient, and courteous manner.
� Place customer's food
� Arrange table setting in formal style for next seating.
� Greeted guests in friendly manner, suggested courses and wines.
� Explain preparation of food items on the menu.
� Total checks and accepted payments.
� Presented menus and placed customers� orders.