Alexandra's Resume
no image
Alexandra's Resume

Alexandra Balazs
110 Caracas Drive, Woodstock, GA 30188 ? ------------ ? ------------

Skills
• POS software expert
• Superior organization ability
• Cash register familiarity
• Data entry
• Customer service-oriented
• Sales experience
• Active listening skills
• Goal-oriented
• Basic administrative knowledge
• Upselling techniques
• Technical aptitude
• Credit card transactions
• POS systems knowledge
• Friendly demeanor
• Computer literate
• Strong work ethic
• Accurate money handling
• Consistently meets sales goals
• Excellent communication skills
• Personable
• Detail-oriented
• Opening and closing procedures


Employment History
Retail Sales Associate, Anna’s Hallmark Roswell, GA November 2016-Current
•Assisted customers with prompt and polite support in-person and via telephone.
•Answered product questions with up-to-date knowledge of sales and store promotions.
•Answered customer questions regarding merchandise and pricing.
•Organized store merchandise racks by size, style and color to promote visually appealing environment.
•Engaged customers warmly and provided immediate and dedicated assistance.
•Converted unhappy customers to new products in place of out-of-stock items.
•Up-sold and cross-sold products effectively, driving sales and increasing revenue.
•Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention.
•Provided excellent customer service to cultivate loyalty and satisfaction.
•Operated a cash register for cash, check and credit card transactions with accuracy.
•Built relationships with customers to increase likelihood of repeat business.
•Engaged with customers in a sincere and friendly manner.
•Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
•Completed all daily tasks and special assignments with an efficient and quality-driven approach.
•Handled all customer relations issues in a gracious manner and in accordance with company policies.

Hostess/Cashier, Zoe’s Kitchen Inc. Roswell, GA September 2014-November 2016
•Delivered quality service by providing a warm and welcoming environment.
•Inspected, pulled and stacked cleaned items and sent soiled items back for re-scrubbing and re-washing.
•Assisted in cashiering and Point of Sale (POS) system procedures during busy hours.
•Maintained clean dining room, lobby and service areas at all times.
•Maintained clean and presentable tables with tableware, glassware, silverware and linens.
•Up-sold alcoholic beverages, appetizers and desserts.
•Bussed and reset tables and kept dining room and work areas clean.
•Resolved guest complaints quickly and efficiently.
•Recorded temperature of food and food storage areas, including freezers and refrigerators.
•Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into the register.
•Upheld highest standard for cleanliness of glass and silverware.
•Moved and arranged tables, chairs and place settings and organized seating for groups with special needs.
•Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
•Checked identification to enforce age requirement for alcoholic beverages.
•Listened to, understood and clarified guest concerns and issues.
•Promoted items on beverage lists and restaurant specials.
•Demonstrated genuine hospitality while greeting and establishing rapport with guests.
•Maintained complete knowledge of restaurant menu, including daily specials.
•Trained incoming staff regarding restaurant's practices, culture and procedures.
•Stored food in designated containers and storage areas to increase shelf life and prevent spoilage.
•Washed and disinfected kitchen area, floors, tables, tools, knives and equipment.
•Answered telephones and completed financial transactions for other team members.
•Sanitized all kitchen equipment after each shift to prevent food borne illness.
•Fostered exceptional dining experiences by applying effective quality assurance methods.
•Managed sales transactions, handled cash, counted cash and reviewed deposits to reduce financial losses.
•Trained newly hired employees in the most effective cleaning and sanitation methods.
•Chopped vegetables, seasoned meats and mixed cake batter ahead of time in preparation for the dinner rush.
•Checked the refrigerators and freezers twice daily to ensure that they were properly functioning and food had not spoiled.
•Motivated and disciplined employees according to established requirements.
•Established and maintained a positive work environment.
•Maintain clean, neat and properly stocked check stand area.
•Reported accidents, injuries or unsafe work conditions to manager.
•Addressed guest concerns and resolved all issues to guests’ satisfaction.
•Managed customer flow and backed up lines to reduce checkout wait time.
•Kept facility compliant with health codes, sanitation requirements and license regulations.


Education
Chattahoochee Technical College- Marietta, GA
Currently enrolled in CNA program

Kennesaw State University- Kennesaw, GA
Associate of Science: Psychology
Accomplishments
• Promoted to Key Holder after only three months of employment.
• Customer Service -
Consistently received positive feedback from guests and created repeat business by developing long-term relationships with Customers. Handled guest complaints, maintaining a positive dining experience for all rest.
• Conflict Resolution-
Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
• Customer Relations-
Earned highest marks for Customer satisfaction, company-wide.
• Monetary Transactions -
Handled cash, check, credit and automatic debit card transactions with 100% accuracy.