Alexandra Adams Resume
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Alexandra Adams Resume

ALEXANDRA Y. ADAMS
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28 Pond St – Boston, Ma

SUMMARY
I am a driven candidate, with a passion for Marketing and Communications. I am proficient in several softwares and other platforms, and I have excellent written and verbal communication skills. Above all, I am immensely driven and take on every task head-on, with a positive attitude.

SKILLS
Pro?cient in Microsoft Office, Google Docs, Photoshop, Zoho, Salesforce, Freshdesk, Recurly, Quickbooks, SurveyMonkey, Mailchimp, Facebook Ad Manager, Wordpress, Canva, Constant Contact, Zapier, and More. Artistic, creative, detail-oriented, driven and organized, with exceptional written and verbal communication skills and a remarkable ability to multi-task

WORK EXPERIENCE
Customer Success Representative, MobileMonkey, Inc – Boston MA June 2018 – January 2019
• Worked with marketing professionals to optimize chatbots and formulate a marketing strategy that worked best for business of all shapes and sizes
• Ensured agency client success by proving exceptional one-on-one on-boarding and making myself readily available to solve any strategic or technical problem as quickly and efficiently as possible, with a positive attitude and friendly approach
• Ran live webinars to market the product to agencies and marketers
• Oversaw and directed the Affiliate program for resellers
• Created, built out and managed a Facebook Community group of over 12,000 members, Help Docs, and other self-service tools, while also training and implementing processes for the CS team
• Designed and implemented drip campaigns and other materials for new client onboarding
• Created weekly reports to analyze Customer Success trends in depth

Marketing Manager, Quest Engineering Solutions – Billerica MA August 2016 – May 2018
• Created, monitored and managed all aspects of marketing, including all digital marketing activities
• Made executive marketing decisions on Facebook, Twitter, Google AdWords, and Linkedin
• Developed and maintained website content
• Served as a liaison between customers and internal departments

Sales, Marketing and Quality Intern, Quest Engineering Solutions – Billerica MA June 2014 – August 2014
• Attended to customer inquiries and generated quotations by analyzing extensive government and medical regulatory documents, such as ISTA, MIL-STD and more
• Wrote and maintained quality records to assist with ISO 17025 compliance
• Maintained social media presence, newsletters, website content, and more

Marketing Intern, Boathouse Group – Waltham MA June 2015 – August 2015
• In a team of four, designed and presented a fully integrated marketing campaign to a client
• Worked alongside the Traditional Media team to plan advertisement agendas for clients

EDUCATION
Isenberg School of Management
University of Massachusetts Amherst – Amherst MA Graduated May 2016
Bachelor of Science: Business Administration GPA: 3.7/4.0
Concentration: Marketing
Secondary Degree: Communications
Concentration: Interpersonal and Mediated Communications

HONORS AND AWARDS
Dean’s List – UMass Amherst
John and Abigail Adams Scholarship