Alex's Resume
Alex H. Bays
Raleigh, NC ------------- - ------------
NOTABLE ATTRIBUTES AND SKILLS:
Strong written and oral communication skills | Outstanding interpersonal and organizational skills
Tremendous positive attitude and heavy emphasis on customer service | Resourceful and technically savvy
Proficient in Microsoft Office applications | Enthusiasm to independently learn new systems
EDUCATION:
University of North Carolina at Wilmington (BA in Recreation, Sport Leadership and Tourism Management, 2011)
SUNY Morrisville (Associates Degree in Business Administration, 2008)
PROFESSIONAL EXPERIENCE:
Lekson Associates (March 2017 - July 2018, Raleigh, NC)
Account Manager
• Facilitate communications and transactions between electrical manufacturers and distributors/municipals/co-ops in an effort to add value through mutual representation
• Receive quote inquiries and corresponding purchase orders + consult with outside staff and manufacturers regarding pricing and timing.
• Integrate acquired data into Salesforce + update information and create reports when requested
• Proactively monitor shipments and advise customers of any delays/changes in delivery schedule + expedite when requested
• Inform manufacturers of any purchasing trends to ensure adequate stock levels for products in high demand
Avalara (contract) (August - October 2016, Durham, NC)
Inside Sales Representative
• Make at least 70 phone calls/day to prospective customers to qualify for consultation with integration specialist
• Book at least 3 consultations/day and create report of discussion with prospects to prepare integration consultant
• Educate prospective customers on the importance of sales tax compliance to find/create a desire for the software
• Convert leads onto the appropriate accounts + task leads to appropriate people/departments to maintain efficiency
New York State Department of Taxation and Finance (March - October 2015, Albany, NY)
Tax Information Associate
• Answer taxpayer questions in reference to bills/audits and process income tax returns
• Provide heavy call-center customer service to develop arrangements and payment contracts
• Collaborate with teammates and supervisors to resolve tax return discrepancies
• Demonstrate a consultative approach to each taxpayer’s situation and ensure confidentiality of all returns
State University of New York at Albany Athletics (November 2014 - March 2015, Albany, NY)
Promotion and Ticket Sales Associate
• Develop strategies to effectively promote upcoming events
• Make outbound sales calls to area businesses in an effort to increase attendance
• Respond promptly via phone and in person to customer ticket inquiries
• Prepare equipment and collaborate as a team to get fans involved in contests before and during games
Sports Authority (January 2013 - November 2014, Albany, NY)
Sales Associate
• Assist customers with any questions and concerns in a fast-paced sales environment
• Inform customers of current promotions to increase sales
• Handle merchandise efficiently and with proper attention to detail based on demand
• Attractively display sporting goods on sales floor to increase appeal
_______________________________________________________________________________________________
VOLUNTEER EXPERIENCE:
Wilmington Residential Adolescent Achievement Place
Planned recreation programs for elementary and middle school students
Sherburne-Earlville Basketball Camp
Taught basketball fundamentals to elementary, middle and high school students
Alex H. Bays
Raleigh, NC ------------- - ------------
NOTABLE ATTRIBUTES AND SKILLS:
Strong written and oral communication skills | Outstanding interpersonal and organizational skills
Tremendous positive attitude and heavy emphasis on customer service | Resourceful and technically savvy
Proficient in Microsoft Office applications | Enthusiasm to independently learn new systems
EDUCATION:
University of North Carolina at Wilmington (BA in Recreation, Sport Leadership and Tourism Management, 2011)
SUNY Morrisville (Associates Degree in Business Administration, 2008)
PROFESSIONAL EXPERIENCE:
Lekson Associates (March 2017 - July 2018, Raleigh, NC)
Account Manager
• Facilitate communications and transactions between electrical manufacturers and distributors/municipals/co-ops in an effort to add value through mutual representation
• Receive quote inquiries and corresponding purchase orders + consult with outside staff and manufacturers regarding pricing and timing.
• Integrate acquired data into Salesforce + update information and create reports when requested
• Proactively monitor shipments and advise customers of any delays/changes in delivery schedule + expedite when requested
• Inform manufacturers of any purchasing trends to ensure adequate stock levels for products in high demand
Avalara (contract) (August - October 2016, Durham, NC)
Inside Sales Representative
• Make at least 70 phone calls/day to prospective customers to qualify for consultation with integration specialist
• Book at least 3 consultations/day and create report of discussion with prospects to prepare integration consultant
• Educate prospective customers on the importance of sales tax compliance to find/create a desire for the software
• Convert leads onto the appropriate accounts + task leads to appropriate people/departments to maintain efficiency
New York State Department of Taxation and Finance (March - October 2015, Albany, NY)
Tax Information Associate
• Answer taxpayer questions in reference to bills/audits and process income tax returns
• Provide heavy call-center customer service to develop arrangements and payment contracts
• Collaborate with teammates and supervisors to resolve tax return discrepancies
• Demonstrate a consultative approach to each taxpayer’s situation and ensure confidentiality of all returns
State University of New York at Albany Athletics (November 2014 - March 2015, Albany, NY)
Promotion and Ticket Sales Associate
• Develop strategies to effectively promote upcoming events
• Make outbound sales calls to area businesses in an effort to increase attendance
• Respond promptly via phone and in person to customer ticket inquiries
• Prepare equipment and collaborate as a team to get fans involved in contests before and during games
Sports Authority (January 2013 - November 2014, Albany, NY)
Sales Associate
• Assist customers with any questions and concerns in a fast-paced sales environment
• Inform customers of current promotions to increase sales
• Handle merchandise efficiently and with proper attention to detail based on demand
• Attractively display sporting goods on sales floor to increase appeal
_______________________________________________________________________________________________
VOLUNTEER EXPERIENCE:
Wilmington Residential Adolescent Achievement Place
Planned recreation programs for elementary and middle school students
Sherburne-Earlville Basketball Camp
Taught basketball fundamentals to elementary, middle and high school students